Hhgregg

★★★☆☆
  • 1843 Catawba Valley Blvd SE

    Hickory, NC 28602

    Map & Directions
  • 828-324-2228

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This is one place I will never step foot in again. Poor management, deceiving sales reps, terrible, terrible support services.

We purchased a high end TV for $1,700 and $300 for the extended warranty. Per the sales rep, we could "take a baseball bat to the TV and it would still be covered."

We have had 2 separate issues with this TV and on both accounts HH Gregg has been less than professional, nor were the issues resolved. Management will not return calls, or just flat out will not accept them in the 1st place. On my last contact with this company on 12/1/10, the manager relayed all information through a new employee, but refused to speak with me personally- in the end, passing along the number of a repair shop for me to contact at my expense for a TV that is still under warranty!

I was frustrated enough to contact the corporate headquarters. Surprisingly, they were just as helpful as the retail store - taking no information from me - no name, phone number, etc., not even the store location - and I had remained courteous with each person I spoke with - not as an irate consumer. Which has made me disheartened enough to now spread the word on my experience with this company.

Do yourself a favor, and spend your money with a company that will back up their claims for service.

1
★☆☆☆☆

This is one place I will never step foot in again. Poor management, deceiving sales reps, terrible, terrible support services.

We purchased a high end TV for $1,700 and $300 for the extended warranty. Per the sales rep, we could "take a baseball bat to the TV and it would still be covered."

We have had 2 separate issues with this TV and on both accounts HH Gregg has been less than professional, nor were the issues resolved. Management will not return calls, or just flat out will not accept them in the 1st place. On my last contact with this company on 12/1/10, the manager relayed all information through a new employee, but refused to speak with me personally- in the end, passing along the number of a repair shop for me to contact at my expense for a TV that is still under warranty!

I was frustrated enough to contact the corporate headquarters. Surprisingly, they were just as helpful as the retail store - taking no information from me - no name, phone number, etc., not even the store location - and I had remained courteous with each person I spoke with - not as an irate consumer. Which has made me disheartened enough to now spread the word on my experience with this company.

Do yourself a favor, and spend your money with a company that will back up their claims for service.

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I don't understand why people get upset when a company doesn't have stock. It is not their fault most of the time because manufactures do not keep up with demands. Anyways I have had excellent experience at hhgregg. First, you can actually get help there. Most of the time in most store you have to find someone to help. Secondly, most of the salesmen know about their products (good luck at bestbuy... and good buy circuit city....) I got a wonderful set of whirlpool washer/dryer. My wife loves them. The sales told me what we needed and he was right! I knew what I want and told me about how to take care of them unlike the guy at sears. They're delivery is the best I've seen. They came out the very next day... set them up, cleaned up, and took my old ones away. The same experience again with my 50 icnh hdtv... hhgregg is here to stay!

5
★★★★★

I don't understand why people get upset when a company doesn't have stock. It is not their fault most of the time because manufactures do not keep up with demands. Anyways I have had excellent experience at hhgregg. First, you can actually get help there. Most of the time in most store you have to find someone to help. Secondly, most of the salesmen know about their products (good luck at bestbuy... and good buy circuit city....) I got a wonderful set of whirlpool washer/dryer. My wife loves them. The sales told me what we needed and he was right! I knew what I want and told me about how to take care of them unlike the guy at sears. They're delivery is the best I've seen. They came out the very next day... set them up, cleaned up, and took my old ones away. The same experience again with my 50 icnh hdtv... hhgregg is here to stay!

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My husband and I visited HH Gregg when we wanted to purchase a new DVD player. We were not offered assistance and when we finally got someone to help us they couldn't answer the questions we had. I wasn't impressed.

2
★★☆☆☆

My husband and I visited HH Gregg when we wanted to purchase a new DVD player. We were not offered assistance and when we finally got someone to help us they couldn't answer the questions we had. I wasn't impressed.

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I was very disappointed with my first and only experience at HHGregg. We went in in desperate need of a new dishwasher. We had no problem getting someone to assist us. The problem was that they had NONE of the dishwashers that we were interested in in stock. We looked at 6 different dishwashers, and again, none were in stock. I was very disappointed.

2
★★☆☆☆

I was very disappointed with my first and only experience at HHGregg. We went in in desperate need of a new dishwasher. We had no problem getting someone to assist us. The problem was that they had NONE of the dishwashers that we were interested in in stock. We looked at 6 different dishwashers, and again, none were in stock. I was very disappointed.

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0 out of 1 people found this review helpful.

 

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