Bruegger's Bagels

★☆☆☆☆
  • 8211 103 Brier Creek Parkway

    Raleigh, NC 27617

    Map & Directions
  • 919-484-8262

About Bruegger's Bagels

Categories
  • Bagels
  • Breakfast
  • Cafes
  • Coffeehouses
  • Sandwich Shops
  • Catering Companies
Hours
M-F 6:30am-4pm, Sa-Su 7am-4pm
Phones
  • Fax (919-484-8416)
Year Established
  • 1983
Products
  • Bagels
  • Deli Sandwiches
  • Breakfast Catering
  • Lunch Catering
  • Breakfast Sandwich
  • Breakfast Restaurant
Specialties
  • Bruegger's Bagels
  • New York Style Bagels
  • Bottomless Mug Program
  • Lunch Restaurant
Languages
  • EN

Food

Food
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I am generally not a crybaby but I thought this experience was worth sharing. In December I purchased an "Everything" bagel sandwich and headed back to work... When I bit into the bagel I broke my front tooth!! I immediately left work in search of a dentist to repair the damage. I got an appointment to a local cosmetic dentist that could restore my front tooth, had my visit and discovered that my other front tooth was fractured as well, got an estimate for services to repair my front teeth and was shocked to find out the most realistic, durable way to repair my teeth would cost $2400.00!! My insurance covered half of the expense but I was still burdened with over $1200.00 ... So of course I wrote Brueggers a letter and emailed it to the owner and the corporate offices. I barely got a response... over a week later an insurance claims guy called me and we talked for ummm about 10 minutes, they didnt ask for my dental records, any statements from my co-workers who witnessed the incident... and 2 weeks later I get a call from the insurance company that I had no claim and Brueggers would not pay the portion my insurance didnt cover (I only asked for "usual and customary costs" minus my deductible). I didnt get an apology, a new bagel or any consideration...

I used to go to Brueggers 2-3 times a week, sometimes I purchased bagels for company events and breakfasts, the staff knows me... I thought I was a valuable customer... Well, I guess NOT!! The financial part doesnt bother me as much as the repsonse I got from the owner and corporate... which was basically nothing.

So, they can hold on to the $1200, I will hold on to my teeth and I will go to Panera or Starbucks!!

0
★☆☆☆☆

I am generally not a crybaby but I thought this experience was worth sharing. In December I purchased an "Everything" bagel sandwich and headed back to work... When I bit into the bagel I broke my front tooth!! I immediately left work in search of a dentist to repair the damage. I got an appointment to a local cosmetic dentist that could restore my front tooth, had my visit and discovered that my other front tooth was fractured as well, got an estimate for services to repair my front teeth and was shocked to find out the most realistic, durable way to repair my teeth would cost $2400.00!! My insurance covered half of the expense but I was still burdened with over $1200.00 ... So of course I wrote Brueggers a letter and emailed it to the owner and the corporate offices. I barely got a response... over a week later an insurance claims guy called me and we talked for ummm about 10 minutes, they didnt ask for my dental records, any statements from my co-workers who witnessed the incident... and 2 weeks later I get a call from the insurance company that I had no claim and Brueggers would not pay the portion my insurance didnt cover (I only asked for "usual and customary costs" minus my deductible). I didnt get an apology, a new bagel or any consideration...

I used to go to Brueggers 2-3 times a week, sometimes I purchased bagels for company events and breakfasts, the staff knows me... I thought I was a valuable customer... Well, I guess NOT!! The financial part doesnt bother me as much as the repsonse I got from the owner and corporate... which was basically nothing.

So, they can hold on to the $1200, I will hold on to my teeth and I will go to Panera or Starbucks!!

Message from Bruegger's Bagels

Bruegger's offers authentic NY-style bagels, perfect for a variety of fresh breakfast & deli sandwiches alongside salads, soups & custom-blended coffee. Breakfast & lunch catering are now available!

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