Performance Bicycle

★★★☆☆
  • 4436 South Blvd

    Charlotte, NC 28209

    Map & Directions
  • 704-837-0578

About Performance Bicycle

Categories
  • Bicycles
  • Bicycle Repair
  • Bike Racks
  • Sporting Goods
Details
  • Shop Online
Hours
M-Sa 10am-8pm, Su 11am-6pm
Associations
  • League of American Bicyclists
  • Tour de Cure
  • Bike MS
  • Project Hero
  • Rails 2 Trails
  • IMBA
  • NICA
Phones
  • Toll Free (800-727-2453)
Products
  • Fuji Bikes
  • Kestrel Bikes
  • Breezer Bikes
  • Tuesday Bikes
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Services
  • Group Rides
  • Maintenance Workshops
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I was really surprised to see any negative reviews about performance. I bought my bike here (Mongoose Amasa 2008) about 5 months ago and received nothing but great service, not to mention a great price! Being a beginner, a lot of things about biking can be pretty intimidating and the staff here made me feel really comfortable and confident about what/how I should spend my hard earned $$.

Since then I ride probably ride 1-2 times a week and every time I??ve had an issue i.e.- flat, gears rubbing, brake adjustment?.they??ve gotten me fixed up and back on the trails fast at no cost. They actually tell me not to try fixing it so they can do it right so I don??t screw up my bike.

Do not hesitate to stop in here?trust me. You may find more serious riders helping you elsewhere, but they??ll also be hard selling you on a 29 er with full-suspension that will set you back about 3g??s(at least that was my experience).

2
★★★★★

I was really surprised to see any negative reviews about performance. I bought my bike here (Mongoose Amasa 2008) about 5 months ago and received nothing but great service, not to mention a great price! Being a beginner, a lot of things about biking can be pretty intimidating and the staff here made me feel really comfortable and confident about what/how I should spend my hard earned $$.

Since then I ride probably ride 1-2 times a week and every time I??ve had an issue i.e.- flat, gears rubbing, brake adjustment?.they??ve gotten me fixed up and back on the trails fast at no cost. They actually tell me not to try fixing it so they can do it right so I don??t screw up my bike.

Do not hesitate to stop in here?trust me. You may find more serious riders helping you elsewhere, but they??ll also be hard selling you on a 29 er with full-suspension that will set you back about 3g??s(at least that was my experience).

Pros: Lifetime Service, Online Shopping, Performance Card

Cons: no mt bike magazine with performance card

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We have purchased several accesory pieces here, because we were given gift cards. We have not been overly impressed with their customer service or knowledge. They are also overpriced, when you can go down the street and get the same bike for less money.

2
★★☆☆☆

We have purchased several accesory pieces here, because we were given gift cards. We have not been overly impressed with their customer service or knowledge. They are also overpriced, when you can go down the street and get the same bike for less money.

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I contacted this bike shop 3 weeks before Christmas to purchase the bike my daughter asked Santa for. I was unsure on size etc and they said I needed to order by that day if it was not in stock to have it in time for Santa to drop off. I went in immediately and let my daughter pick which one she would ask Santa for. My husband was with us and after they picked he took them outside and I paid for the bikes!! I asked no less than 3 times that I would get a brand new bike not a floor model and that made sure all accessories were included. They assured me it came with streamers and bag etc. I asked if they needed to order it and she said her manager would verify tomorrow and I could pick up my new bike the week of Christmas that they offered the service of holding them for you. My husband went in on the Monday before Christmas to pick it up and it was not new and missing parts. I called them about this and they thought I was ridiculous for not loving the nasty torn up bike??? I paid for a brand new bike and I was specific about the model color etc. My other daughter??s bike was perfect and it was from the same place. They did give me a new bike but it was not the one my 4 year old daughter wanted not even close and she was disappointed Christmas morning (my heart is still broken and they can never fix that). They had no remorse and were rude about how upset I was that my daughter was not getting the beautiful bright purple Schwin she asked for but a pink and white (pastel colored) bike that she does not even care for and that is what we are stuck with so that Santa could deliver it on time. All they were fixated on is they gave me a more expensive bike for the same price. All I wanted was not to have to explain to my 4 year old daughter why Santa could not get her the bike she wanted. NEVER TRUST THESE PEOPLE!!! I am still devastated and it just grinds in each time my daughter gets out the bikes and asks if we can make my 3 year olds bike so she can ride it because it is the smaller version of what she asked for. I will never do business with them again period and will warn all who even mention their names that they were not honest about the transaction and felt I was terrible to ask them to provide the new merchandise I ordered and not a poor replacement.

1
★☆☆☆☆

I contacted this bike shop 3 weeks before Christmas to purchase the bike my daughter asked Santa for. I was unsure on size etc and they said I needed to order by that day if it was not in stock to have it in time for Santa to drop off. I went in immediately and let my daughter pick which one she would ask Santa for. My husband was with us and after they picked he took them outside and I paid for the bikes!! I asked no less than 3 times that I would get a brand new bike not a floor model and that made sure all accessories were included. They assured me it came with streamers and bag etc. I asked if they needed to order it and she said her manager would verify tomorrow and I could pick up my new bike the week of Christmas that they offered the service of holding them for you. My husband went in on the Monday before Christmas to pick it up and it was not new and missing parts. I called them about this and they thought I was ridiculous for not loving the nasty torn up bike??? I paid for a brand new bike and I was specific about the model color etc. My other daughter??s bike was perfect and it was from the same place. They did give me a new bike but it was not the one my 4 year old daughter wanted not even close and she was disappointed Christmas morning (my heart is still broken and they can never fix that). They had no remorse and were rude about how upset I was that my daughter was not getting the beautiful bright purple Schwin she asked for but a pink and white (pastel colored) bike that she does not even care for and that is what we are stuck with so that Santa could deliver it on time. All they were fixated on is they gave me a more expensive bike for the same price. All I wanted was not to have to explain to my 4 year old daughter why Santa could not get her the bike she wanted. NEVER TRUST THESE PEOPLE!!! I am still devastated and it just grinds in each time my daughter gets out the bikes and asks if we can make my 3 year olds bike so she can ride it because it is the smaller version of what she asked for. I will never do business with them again period and will warn all who even mention their names that they were not honest about the transaction and felt I was terrible to ask them to provide the new merchandise I ordered and not a poor replacement.

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Message from Performance Bicycle

Performance Bicycle is Americas #1 bike shop with 100+ stores in 21 states. Whether you’re new to cycling, or have been riding for years you’ll find a great selection of road, neighborhood, kid’s and mountain bikes, plus all the gear to help you have the best possible experience on the bike. Checking out electric bikes? We have a great selection starting at just $999. Have a bike you need some work done on? Our repair and services are fairly priced and second to none. Stop in today and check out our selection, take a test ride or just hang out and talk bikes.

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