Crossroads European

★★★☆☆
The Only Full Service Import Repair Shop in RTP
  • 5116 NC Highway 55

    Durham, NC 27713

    Map & Directions
  • 919-544-6868

About Crossroads European

Hours
Mon-Fri 8am-5pm
Reservations
Make A Reservation

Automotive

Automotive
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A question on a simple minor repair turns into a lecture and a rant by the owner. I'm a good customer, I deserve better and so do you. Avoid this weird place.

1
★☆☆☆☆

A question on a simple minor repair turns into a lecture and a rant by the owner. I'm a good customer, I deserve better and so do you. Avoid this weird place.

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8 years with my VW. CrossRoads European in the RTP timely reminders and staying on top of the whatever VW service notices come out has saved me bunches. Found a minor problem which could have turned major at the wrong time.

5
★★★★★

8 years with my VW. CrossRoads European in the RTP timely reminders and staying on top of the whatever VW service notices come out has saved me bunches. Found a minor problem which could have turned major at the wrong time.

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I would also not normally take the time to write a review but I was so disappointed in the customer service that we recieved that I wanted to share my experience. We were visiting Durham from out of town and along the way encountered some problems with our car. We took our car to Crossroads and paid $500 for it to be repaired. On our drive back home the problem started to occur again. We called Bill and told him of the problem-at this point we were 2 hours away from Durham so we decided to try to continue home making frequent stops along the way. We took our car to our normal mechanic once back and discovered that the problem had not been repaired. Crossroads did some work but did not correct the actual problem that we had presented the car for. We contacted Bill again to let him know what our mechanic found and asked that he send a partial refund ($100)to be fair-acknowledging that he had performed some labor and we would pay for that. He refused to compensate us in any way. We were greatly disappointed in the manner that he chose to handle this situation and would not refer them to anyone.

0
★☆☆☆☆

I would also not normally take the time to write a review but I was so disappointed in the customer service that we recieved that I wanted to share my experience. We were visiting Durham from out of town and along the way encountered some problems with our car. We took our car to Crossroads and paid $500 for it to be repaired. On our drive back home the problem started to occur again. We called Bill and told him of the problem-at this point we were 2 hours away from Durham so we decided to try to continue home making frequent stops along the way. We took our car to our normal mechanic once back and discovered that the problem had not been repaired. Crossroads did some work but did not correct the actual problem that we had presented the car for. We contacted Bill again to let him know what our mechanic found and asked that he send a partial refund ($100)to be fair-acknowledging that he had performed some labor and we would pay for that. He refused to compensate us in any way. We were greatly disappointed in the manner that he chose to handle this situation and would not refer them to anyone.

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I have a 14 year old BMW with 160,000. If you want to get the absolute best value out of you car go here.

Audi, BMW, Mercedes and Volkswagon. They have all of the tools, access to all parts and information. Top mechanics in the area.

5
★★★★★

I have a 14 year old BMW with 160,000. If you want to get the absolute best value out of you car go here.

Audi, BMW, Mercedes and Volkswagon. They have all of the tools, access to all parts and information. Top mechanics in the area.

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I bought a 95 BMW 5 series in 99, a lease return. For the last 10 years it has been maintained by Crossroads European. It has 160,000 miles, still drives like a dream and my cost of owning a luxury car has been far less than owning a lesser quality car. An independent shop that has all of the tools, knowledge, resources and most of all knows my car is like my vet who keeps my dogs healthy.

They reminded me of an oil change and scheduled service due and while servicing corrected some "minor" annoyances which could actually have turned into major problems. Makes sense in this economy.

2
★★★★★

I bought a 95 BMW 5 series in 99, a lease return. For the last 10 years it has been maintained by Crossroads European. It has 160,000 miles, still drives like a dream and my cost of owning a luxury car has been far less than owning a lesser quality car. An independent shop that has all of the tools, knowledge, resources and most of all knows my car is like my vet who keeps my dogs healthy.

They reminded me of an oil change and scheduled service due and while servicing corrected some "minor" annoyances which could actually have turned into major problems. Makes sense in this economy.

Pros: Specializes in my make of car and knows my car

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Recently I got to Crossroads European to get my battery changed and the car serviced. After 2 days Mr. Aulicino called and adviced me to get my brakes replaced since the pads were worn out. I agreed with the service because I did trust this establishment would back up and stand for their work. 9 days after the brake service was done I noticed a terribly loud noise coming from my rear wheel passenger side. I stopped at the nearest mechanical shop and to my astonishment I was informed I was driving with no braking pads (which supposedly had just been replaced). As a result my rotor and disc were grinded and severely damaged. I had to do a great deal of work to get my car back in shape and when I reported the trouble to Bill we engaged in an argument about my caliper being bad (his argument) or the service being bad (mine) since I had a 9 day problem free time. 9 days for a car service to me is really nothing and it sounded really strange that exactly the part of the car "repaired" was the one giving trouble. or the diagnostic of the problem was poor or the service in my opinion. His mechanic told me at the shop that a bad installation of the pads "COULD BE A POSSIBLE REASON WHY THE CALIPER FAILED". Anyhow, after some reasoning Mr. Aulicino agreed to split the cost of the repair with me. This was my experience!

1
★★☆☆☆

Recently I got to Crossroads European to get my battery changed and the car serviced. After 2 days Mr. Aulicino called and adviced me to get my brakes replaced since the pads were worn out. I agreed with the service because I did trust this establishment would back up and stand for their work. 9 days after the brake service was done I noticed a terribly loud noise coming from my rear wheel passenger side. I stopped at the nearest mechanical shop and to my astonishment I was informed I was driving with no braking pads (which supposedly had just been replaced). As a result my rotor and disc were grinded and severely damaged. I had to do a great deal of work to get my car back in shape and when I reported the trouble to Bill we engaged in an argument about my caliper being bad (his argument) or the service being bad (mine) since I had a 9 day problem free time. 9 days for a car service to me is really nothing and it sounded really strange that exactly the part of the car "repaired" was the one giving trouble. or the diagnostic of the problem was poor or the service in my opinion. His mechanic told me at the shop that a bad installation of the pads "COULD BE A POSSIBLE REASON WHY THE CALIPER FAILED". Anyhow, after some reasoning Mr. Aulicino agreed to split the cost of the repair with me. This was my experience!

Cons: service was not proper, handling the problem was less than expected

More about Crossroads European

We have ASE Certified technicians and the specialty tools and diagnostic equipment to be an alternative to the dealers.

 

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