Advanced Pool Technicians

★★★★☆

About Advanced Pool Technicians

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  • Swimming Pool Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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Aqualife Pools

Charlotte, NC

3.6666667 3
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I had a heater problem. Brian came out promptly and looked at my heater and told me he needed to do some research, that he would be back to me. This was in early April, I told him no problem, but I needed the heater repaired by mid May. He assured me that he would be able to take care of it by then. I tried several times to connect with him...unsuccessfully. Voicemail message was "due to high call volume leave a message and I will return your call in 48 hours." My calls were not returned. Another pool professional I know who knew I was waiting on Brian to fix my heater, called me tonight to tell me that he had run into Brian today. When he asked Brian where he was with our repair, Brian said that he didn't have time for me. All Brian had to do was tell me. I would have sought help elsewhere in time to have the repair done in time for an important occasion, I would definitely steer away from this company,

1
★☆☆☆☆

I had a heater problem. Brian came out promptly and looked at my heater and told me he needed to do some research, that he would be back to me. This was in early April, I told him no problem, but I needed the heater repaired by mid May. He assured me that he would be able to take care of it by then. I tried several times to connect with him...unsuccessfully. Voicemail message was "due to high call volume leave a message and I will return your call in 48 hours." My calls were not returned. Another pool professional I know who knew I was waiting on Brian to fix my heater, called me tonight to tell me that he had run into Brian today. When he asked Brian where he was with our repair, Brian said that he didn't have time for me. All Brian had to do was tell me. I would have sought help elsewhere in time to have the repair done in time for an important occasion, I would definitely steer away from this company,

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This is a great pool service. When I called I actually talked to a real person. He scheduled a meeting with me and made the time he said her would. He worked with me to find a solution to a pump problem. I was out of town when the part came in. He came and installed while I was out of town. We communicated with cell phones. Great service. Highly recommend. Note I had called two other services. Glad to find someone who really cares.??

5
★★★★★

This is a great pool service. When I called I actually talked to a real person. He scheduled a meeting with me and made the time he said her would. He worked with me to find a solution to a pump problem. I was out of town when the part came in. He came and installed while I was out of town. We communicated with cell phones. Great service. Highly recommend. Note I had called two other services. Glad to find someone who really cares.??

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I was having trouble with my DE filter and had two companies come out. Both said nothing was wrong but there was still no pressure on the filter and the pool was cloudy. The tech from Advanced Pool Technicians arrived on time and spent about 35 minutes taking the filter apart and determining what was wrong. He didnt even charge me to come out. He ordered the parts and fixed the filter two days later. I have had no further problems with the filter. This is the kind of service I expect for my money.??

5
★★★★★

I was having trouble with my DE filter and had two companies come out. Both said nothing was wrong but there was still no pressure on the filter and the pool was cloudy. The tech from Advanced Pool Technicians arrived on time and spent about 35 minutes taking the filter apart and determining what was wrong. He didnt even charge me to come out. He ordered the parts and fixed the filter two days later. I have had no further problems with the filter. This is the kind of service I expect for my money.??

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