Ko Sushi

While the food is not bad, the delivery service is terrible. I've had positive experiences with the delivery service before, but recently I placed an order here and it took me 2.5 hours to receive it. I live about three blocks from the restaurant. I placed my order at 7:20 pm. The delivery man never called my phone number, which is listed on the top of my order confirmation slip. Instead, he left a message at my work number, which is listed under a different account. He also called my boyfriend's phone. My boyfriend told him that I would be downstairs to meet him at the door, considering my community requires a security pass to get inside. Instead, the delivery man entered the building (presumably let in by a neighbor) and proceeded to try to deliver my order to the wrong apartment number, as he later confessed. I waited downstairs for 20 minutes, only to call the store and find out that the delivery man had left to deliver other orders, but was assured he would return to my apartment as soon as possible. I called the store 45 minutes later, to find out that he had instead returned to the store, and should be headed to my apartment soon. At 9:45, he called my phone number for the first time. I thought that perhaps since my order was 2.5 hours late, the store might have replaced the sushi with a fresh order, but the order I received was not fresh at all, was weirdly warm from riding around for over two hours, and was completely squished against one side of the delivery box as a result of riding on the back of a scooter for over two hours. The sushi was not edible by the time it arrived. Although I called the store several times, I still had to pay the full price. The delivery guy also blamed me for not answering my work phone, despite the fact that the phone number he called was not on the account I ordered from. The sushi is definitely not worth the trouble to have it delivered.

Posted 01/08/09 | Report Abuse

Was this review helpful to you?

KO Sushi is a good sushi restaurant in uptown Charlotte. THey offer take out, which is nice, especially for those working uptown. Their sushi isn't as good as Nikko's but it certainly is convenient. I would recommend it if you are in the mood for sushi and don't feel like spending as much or dealing with going to Nikko.

Posted 10/09/08 | Report Abuse

Was this review helpful to you?