New Hope Marine

★★☆☆☆
  • 3717 S New Hope Rd

    Gastonia, NC 28056

    Map & Directions
  • 704-842-3994

2.0 3
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In my recent visit to New Hope Marina I was greeted by a lady with a very unpleasant tone and attitude. Upon my inquiry on a specific part and gear lube level for boat motor. She replied with "You should know this information before coming here" My response was you are the so called professionals you should be able to tell me what i need for my motor. I asked to search the internet for the manual on my engine at a site that i know has the information. She proceeds to no listen to me as to where the information can be obtained, then she gets angry and tells willie (the owner) that i need to get out of her office. I am baffled as to what set the lady off because i was in no way rude. She says because i was telling her how to do her job. NO I WAS SIMPLE TELLING HER WHERE TO FIND THE INFORMATION. The goal of customer service is to make your customer happy, by answering the questions, not insulting them and pissing them off. Apparently she was upset that i did not take the advise from Willie as to how much fluid my engine held. When in fact, he does not sell the motor nor service that specific model of Mercury. So why would i take the advise from a man who has never even serviced or sold the engine. So in conclusion the customer service at New Hope Marina to me is unfriendly, disrespectful, and unethical to a standard business practice. I would encourage others to travel elsewhere for supplies and service or rise being treated like a piece of crap from a bitter old hag.

1
★☆☆☆☆

In my recent visit to New Hope Marina I was greeted by a lady with a very unpleasant tone and attitude. Upon my inquiry on a specific part and gear lube level for boat motor. She replied with "You should know this information before coming here" My response was you are the so called professionals you should be able to tell me what i need for my motor. I asked to search the internet for the manual on my engine at a site that i know has the information. She proceeds to no listen to me as to where the information can be obtained, then she gets angry and tells willie (the owner) that i need to get out of her office. I am baffled as to what set the lady off because i was in no way rude. She says because i was telling her how to do her job. NO I WAS SIMPLE TELLING HER WHERE TO FIND THE INFORMATION. The goal of customer service is to make your customer happy, by answering the questions, not insulting them and pissing them off. Apparently she was upset that i did not take the advise from Willie as to how much fluid my engine held. When in fact, he does not sell the motor nor service that specific model of Mercury. So why would i take the advise from a man who has never even serviced or sold the engine. So in conclusion the customer service at New Hope Marina to me is unfriendly, disrespectful, and unethical to a standard business practice. I would encourage others to travel elsewhere for supplies and service or rise being treated like a piece of crap from a bitter old hag.

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Paid over $650.00 to tune up my 30 HP Johnson motor and boat.
Told the serviceman I wanted to be able to put it in the water and go without any problems(THREE TIMES!!!!!!)
Took it out for the VERY FIRST TIME it ran sluggish and cut off after going 200 YARDS!!!!!
Motor overheated and wires were melting!!!!!
Had to get a tow back to the dock.
Am taking it back for repairs!!!
AM SEVERELY UPSET AND NOT HAPPY WITH THE SERVICE I RECEIVED!!!!
I will update after I get my boat repaired!!!!!!!!!!

1
★☆☆☆☆

Paid over $650.00 to tune up my 30 HP Johnson motor and boat.
Told the serviceman I wanted to be able to put it in the water and go without any problems(THREE TIMES!!!!!!)
Took it out for the VERY FIRST TIME it ran sluggish and cut off after going 200 YARDS!!!!!
Motor overheated and wires were melting!!!!!
Had to get a tow back to the dock.
Am taking it back for repairs!!!
AM SEVERELY UPSET AND NOT HAPPY WITH THE SERVICE I RECEIVED!!!!
I will update after I get my boat repaired!!!!!!!!!!

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Whenever we need a part for our boat or a part for my father-in-laws boat we always buy from them. We have never had a problem with getting a part

4
★★★★☆

Whenever we need a part for our boat or a part for my father-in-laws boat we always buy from them. We have never had a problem with getting a part

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