Penske Truck Rental

★☆☆☆☆
  • 2824 Spring Forest Rd

    Raleigh, NC 27604

    Map & Directions
  • 919-790-7744

About Penske Truck Rental

Categories
  • Truck Rentals
Hours
M-F 7am-6pm, Sa 7am-2pm, Su 8am-12pm

Automotive

Automotive
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Products & Services

Truck Rental

Penske Truck Rental provides a variety of truck sizes to serve your specific moving truck needs. Whether you are moving an efficiency apartment or a large home, Penske has the truck for you. Our moving trucks are well maintained and amongst the newest in the industry. All Penske trucks are equipped with automatic transmission, air conditioning, antilock brakes, cargo tie rails, dual-faced mirrors, power steering, and a rear roll-up door.

    Moving Supplies

    Penske Truck Rental offers all the moving supplies that you will need to make your move smooth and easy.

      Towing Equipment

      Transport your vehicle safely and securely with one of Penske’s vehicle transportation solutions.

        Services

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          The old, ""bait and switch"" routine is alive and well at the Penske Truck Rental on Spring Forest Road where their manager trainee, Matt Newtown is an arrogant, cocky SOB. When I said,\n\n""I ordered a box truck - a ten foot box truck - this truck is 16 feet and it is much too big for my things.'\n\nHe walked away from his station, rolled his eyes, went into the back, and said, something like (I couldn't entirely hear him) ""This bitch...is giving me such a hard time.""\n\nWell, sure. I ordered a ten-foot box truck two weeks prior to my arrival date, and you turned around a gave me too big of a truck. \n\nI may be only one person, but if you guys keep doing this to other people, you're going to be highly disappointed. In the end, reputation is everything, and if word gets around how you play the ""bait and switch"" game, it's not nice and people won't buy your product. \n\nI can't do a helluva a lot, but if enough people read this post, maybe you'll understand that people want to believe, they want to trust, and they give the 'benefit of doubt.' \n\nDon't blow it.\n\nBut you did: this is the second time you switched an order on me - I had to eat the costs because I had to leave Raleigh to head back to New Jersey. Three times ""you're out"" and I'll never, ever do business with you again.\n\nTerry Battaglia\n\nUpdate 8/18/2011:\n\nI received a few calls with regard to this initial complaint. I was offered money, I was offered a free truck rental the next time I rent.\n\nI refused both.\n\nI told the customer service manager what I wanted:\n\n1. When a customer calls ordering a truck, give them the truck they ordered, don't bait and switch.\n\n2. Re-train your manager in training to hold his tongue, not remove himself and go in the back room when a customer lodges a viable complaint, OR remove him entirely from this position and put someone in who is good at fielding complaints.\n\nAnd finally, I closed with this: \n\n""Budget, U-Haul, Enterprise, and the rest, love this kind of stuff, and right now they're laughing at you.""

          0
          ★☆☆☆☆

          The old, ""bait and switch"" routine is alive and well at the Penske Truck Rental on Spring Forest Road where their manager trainee, Matt Newtown is an arrogant, cocky SOB. When I said,\n\n""I ordered a box truck - a ten foot box truck - this truck is 16 feet and it is much too big for my things.'\n\nHe walked away from his station, rolled his eyes, went into the back, and said, something like (I couldn't entirely hear him) ""This bitch...is giving me such a hard time.""\n\nWell, sure. I ordered a ten-foot box truck two weeks prior to my arrival date, and you turned around a gave me too big of a truck. \n\nI may be only one person, but if you guys keep doing this to other people, you're going to be highly disappointed. In the end, reputation is everything, and if word gets around how you play the ""bait and switch"" game, it's not nice and people won't buy your product. \n\nI can't do a helluva a lot, but if enough people read this post, maybe you'll understand that people want to believe, they want to trust, and they give the 'benefit of doubt.' \n\nDon't blow it.\n\nBut you did: this is the second time you switched an order on me - I had to eat the costs because I had to leave Raleigh to head back to New Jersey. Three times ""you're out"" and I'll never, ever do business with you again.\n\nTerry Battaglia\n\nUpdate 8/18/2011:\n\nI received a few calls with regard to this initial complaint. I was offered money, I was offered a free truck rental the next time I rent.\n\nI refused both.\n\nI told the customer service manager what I wanted:\n\n1. When a customer calls ordering a truck, give them the truck they ordered, don't bait and switch.\n\n2. Re-train your manager in training to hold his tongue, not remove himself and go in the back room when a customer lodges a viable complaint, OR remove him entirely from this position and put someone in who is good at fielding complaints.\n\nAnd finally, I closed with this: \n\n""Budget, U-Haul, Enterprise, and the rest, love this kind of stuff, and right now they're laughing at you.""

          Message from Penske Truck Rental

          Penske Truck Rental provides moving truck rental in Raleigh,NC from our well-maintained truck rental fleet.

          We’ve got everything you’ll need for the big move, including our Truck Wizard which can help you determine the right truck size for you and reserve it, as well as all the moving supplies you’ll need to get all your belongings transported safely. We even have the tools for moving your vehicle!



          Visits us in Raleigh,NC today for your truck rental and moving supply needs.

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