NTB-National Tire & Battery

★☆☆☆☆
  • 2041 Walnut St

    Cary, NC 27518

    Map & Directions
  • 919-852-1300

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-4pm
Special Offer
Best Savings For Oil Changes, Tires and More

Automotive

Automotive
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I needed tire for my car, the people here ar rude and quoted me $950, I went to Discount tite and got the very same tires for $500.. Stay away from this place!

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★☆☆☆☆

I needed tire for my car, the people here ar rude and quoted me $950, I went to Discount tite and got the very same tires for $500.. Stay away from this place!

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Buy 2 get 2 tires at 160 each cost $800???? Holy hidden cost!!!

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★☆☆☆☆

Buy 2 get 2 tires at 160 each cost $800???? Holy hidden cost!!!

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My battery died the other day in the Target parking lot and like a shining beacon, National Tire & Battery were right there. I had a fellow jump my car and I went over there to get a new battery.

I knew from the minute I got in there I was trapped in a bad nightmare! There was no one at the counter or in the back office for over 30 minutes. At about the half hour mark, I walked into the shop and was yelled at by the only person there to get out. I asked him if there was anyone who could help me and he said ""Yeah, that's why we have a front door, now use it."" I told him there wasn't anyone there for over 30 minutes. The look on his face was like he was going to rip someones head off. He stopped what he was doing and started looking for his co-workers, who all happened to be walking across the parking lot from Taco Bell.
At this point I ""used the front door"" and went back in to get some help. The guy at the counter asked me what I needed and I told him. He then said. ""So when do you need the work done?"" I ignored his ignorance and told him as soon as possible so I could get home. He walked out to my car and kicked the tires, looked under the back of the car near the exhaust, then looked inside the car. He opened the door to the car and looked on the inside of the door jam. He then walked past me and back into the showroom and preceded to tell me I needed new tires ...... I told him I would need to make a call to see if I could get them and asked for the phone. He gave it to me and I called AAA to come jump my car......

0
★☆☆☆☆

My battery died the other day in the Target parking lot and like a shining beacon, National Tire & Battery were right there. I had a fellow jump my car and I went over there to get a new battery.

I knew from the minute I got in there I was trapped in a bad nightmare! There was no one at the counter or in the back office for over 30 minutes. At about the half hour mark, I walked into the shop and was yelled at by the only person there to get out. I asked him if there was anyone who could help me and he said ""Yeah, that's why we have a front door, now use it."" I told him there wasn't anyone there for over 30 minutes. The look on his face was like he was going to rip someones head off. He stopped what he was doing and started looking for his co-workers, who all happened to be walking across the parking lot from Taco Bell.
At this point I ""used the front door"" and went back in to get some help. The guy at the counter asked me what I needed and I told him. He then said. ""So when do you need the work done?"" I ignored his ignorance and told him as soon as possible so I could get home. He walked out to my car and kicked the tires, looked under the back of the car near the exhaust, then looked inside the car. He opened the door to the car and looked on the inside of the door jam. He then walked past me and back into the showroom and preceded to tell me I needed new tires ...... I told him I would need to make a call to see if I could get them and asked for the phone. He gave it to me and I called AAA to come jump my car......

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My daughter's car needed four new tires and NTB was $200 less expensive than my regular mechanic. Money is tight these days, so I took a chance. Huge mistake. The day after the tires were installed, my daughter experienced severe problems with her steering. She took it back to NTB and - low & behold - a $60 part had suddenly 'gone bad' and needed replacing. Sixty bucks - not too bad - but, wait! There's more! Add $200 in labor. Lesson learned. I'll never again take my car to anyone other than my trusted mechanics at Choice Auto in Raleigh. Trust me, pay the extra up front and avoid the NTB scam.

0
★☆☆☆☆

My daughter's car needed four new tires and NTB was $200 less expensive than my regular mechanic. Money is tight these days, so I took a chance. Huge mistake. The day after the tires were installed, my daughter experienced severe problems with her steering. She took it back to NTB and - low & behold - a $60 part had suddenly 'gone bad' and needed replacing. Sixty bucks - not too bad - but, wait! There's more! Add $200 in labor. Lesson learned. I'll never again take my car to anyone other than my trusted mechanics at Choice Auto in Raleigh. Trust me, pay the extra up front and avoid the NTB scam.

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Absolutely horrible. Initial service was OK, but they damagers my car on the lift. This happened in August and here it is the middle of December. I have gotten a 31/2 month runaround about getting it repaired and how they would poay for it. As of now, it has been fixed and the body shop won't release it until it's paid for. They are giving me the same lines about ""cutting a check"" tha i have heard since the summer. Neither the store manager nor the area manager had any real interest in resolving the damage they did to my car, wouldn't return calls etc. even after calls to the customer service center. Avoid them like the plague.

0
★☆☆☆☆

Absolutely horrible. Initial service was OK, but they damagers my car on the lift. This happened in August and here it is the middle of December. I have gotten a 31/2 month runaround about getting it repaired and how they would poay for it. As of now, it has been fixed and the body shop won't release it until it's paid for. They are giving me the same lines about ""cutting a check"" tha i have heard since the summer. Neither the store manager nor the area manager had any real interest in resolving the damage they did to my car, wouldn't return calls etc. even after calls to the customer service center. Avoid them like the plague.

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The first time I went to this NTB was a year ago, I simply took my car in for an oil change, had a coupon that included a ""free inspection"" it turns out that according to this place my Toyota corolla 05 with 42,000 miles needed new front brakes and other stuff worth $500.00- I was very naive and decided to trust them and had them do the job- they also included a 2 year warranty on the breaks and break pads. Well 3 weeks ago I took my car in b/c my brakes were making a squeaky noise & thought maybe there was something wrong with the breaks. So NTB tells me the rotors needed ""machined"" and breaks were fine. 2 days later my breaks were still squeaky and took it back and then they said i needed new rotors and that after that they would put in new break pads- oh yeah of course my ""warranty"" didn't cover rotors and they would charge me almost $200.00 for 2. I told them I didn't understand why 3 weeks before they had just machined the rotors and now I needed new ones replaced??!!! I told them I was taking my car to my mechanic which I found after going to this place. Took it to my favorite trust worthy ""Murray's Tires"" and they told me my rotors were fine and if anything I needed new break pads & that would help with the squeaky noise. Murray's told me that they didn't see anything wrong with my rotors and it would be a waste of money to replace them. So for the 3rd time that same day I took my car back to these fools and told them what my mechanic said- they were so upset and inssisted on new rotors I told them no, just break pads and then with the worse attitude they said ""fine, but if we do just the break pads with out replacing the rotors, you will have a bunch of issues with your car and we'll void your warranty""- I said fine. I asked them to also replace my air filter since they had suggested it earlier and I knew I needed it. 45 minutes later I go pick up my car (4th trip this time) and they tell me that they didn't have any air filters and that I should ask my mechanic to replace it for me- all smart- ass about it!! I got my keys and left that god- forsaken place! Never again!! Waisted my entire Saturday dealing with their B.S! All they wanted was $200.00 to have something replaced that my honest mechanic said wasn't necessary. Now b/c I feel they were upset they most likely did half-assed job I will take it to Murray's and have them check it out for me b/c I don't trust them. Check out ""Murray's Tires"" in Raleigh- their reviews here are outstanding! They are honest, caring people! Oh yeah ever since the pads were replaced no more squeaky sounds! Always ask for a 2nd opinion!

0
★☆☆☆☆

The first time I went to this NTB was a year ago, I simply took my car in for an oil change, had a coupon that included a ""free inspection"" it turns out that according to this place my Toyota corolla 05 with 42,000 miles needed new front brakes and other stuff worth $500.00- I was very naive and decided to trust them and had them do the job- they also included a 2 year warranty on the breaks and break pads. Well 3 weeks ago I took my car in b/c my brakes were making a squeaky noise & thought maybe there was something wrong with the breaks. So NTB tells me the rotors needed ""machined"" and breaks were fine. 2 days later my breaks were still squeaky and took it back and then they said i needed new rotors and that after that they would put in new break pads- oh yeah of course my ""warranty"" didn't cover rotors and they would charge me almost $200.00 for 2. I told them I didn't understand why 3 weeks before they had just machined the rotors and now I needed new ones replaced??!!! I told them I was taking my car to my mechanic which I found after going to this place. Took it to my favorite trust worthy ""Murray's Tires"" and they told me my rotors were fine and if anything I needed new break pads & that would help with the squeaky noise. Murray's told me that they didn't see anything wrong with my rotors and it would be a waste of money to replace them. So for the 3rd time that same day I took my car back to these fools and told them what my mechanic said- they were so upset and inssisted on new rotors I told them no, just break pads and then with the worse attitude they said ""fine, but if we do just the break pads with out replacing the rotors, you will have a bunch of issues with your car and we'll void your warranty""- I said fine. I asked them to also replace my air filter since they had suggested it earlier and I knew I needed it. 45 minutes later I go pick up my car (4th trip this time) and they tell me that they didn't have any air filters and that I should ask my mechanic to replace it for me- all smart- ass about it!! I got my keys and left that god- forsaken place! Never again!! Waisted my entire Saturday dealing with their B.S! All they wanted was $200.00 to have something replaced that my honest mechanic said wasn't necessary. Now b/c I feel they were upset they most likely did half-assed job I will take it to Murray's and have them check it out for me b/c I don't trust them. Check out ""Murray's Tires"" in Raleigh- their reviews here are outstanding! They are honest, caring people! Oh yeah ever since the pads were replaced no more squeaky sounds! Always ask for a 2nd opinion!

Cons: They will lie and take advantage and they don't do the job

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