Ralph Morgan's Plumbing Inc

★☆☆☆☆
  • 2358 Rice Rd

    Lumberton, NC 28358

    Map & Directions
  • 910-738-5185

About Ralph Morgan's Plumbing Inc

Hours
24 Hours Emergency

Home Construction & Remodeling

Home Construction & Remodeling
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While the work was satisfactory--for the past 12-hours anyway--their approach to business is dishonest. I live in Fayetteville and walked across the street to see if the plumbers working on that house would fix my leaking toilet. They quoted me one price if there was a seal replacement involved--that was fair. They walked across the street and fixed the leak by tightening two tank bolts and then charge significantly more than the quote for changing the seal--which is a lot more work. The job took less than 10 minutes and the bill was $71.00.\r\n\r\nI called to complain and the woman answering at first denied doing any work in Fayetteville, but later found the invoice. She claimed the $71.00 was the standard rate for ""out of town service."" She was unmoved by the fact that their plumber only walked across the street. So, basically I was charged for the drive from Lumberton and the time and gas involved.\r\n\r\nThis practice is dishonest and shows the lengths this firm will go to in order to pad their customer's bills. I'm just thankful more work wasn't involved otherwise the expense could have been catastrophic.\r\n

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★☆☆☆☆

While the work was satisfactory--for the past 12-hours anyway--their approach to business is dishonest. I live in Fayetteville and walked across the street to see if the plumbers working on that house would fix my leaking toilet. They quoted me one price if there was a seal replacement involved--that was fair. They walked across the street and fixed the leak by tightening two tank bolts and then charge significantly more than the quote for changing the seal--which is a lot more work. The job took less than 10 minutes and the bill was $71.00.\r\n\r\nI called to complain and the woman answering at first denied doing any work in Fayetteville, but later found the invoice. She claimed the $71.00 was the standard rate for ""out of town service."" She was unmoved by the fact that their plumber only walked across the street. So, basically I was charged for the drive from Lumberton and the time and gas involved.\r\n\r\nThis practice is dishonest and shows the lengths this firm will go to in order to pad their customer's bills. I'm just thankful more work wasn't involved otherwise the expense could have been catastrophic.\r\n

Pros: They showed up quickly--from across the street

Cons: They billed as if they had to drive up from Lumberton; i.e., out of town

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