Rapid STD Testing Cary

★☆☆☆☆
  • 530 NEW WAVERLY PL STE 306

    CARY, NC 27511

    Map & Directions
  • 866-592-9497

Health & Medical

Health & Medical
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The health care at this office seems decent, but if you ever have a billing issue the staff are completely uncooperative - no matter how easy the issue is to resolve. Notice other reviewers saying the same thing. Please save yourself the stress and pick a different office. If you do choose to go to this office do not start the visit or accept any services without asking for the exact billing coding they will use and calling your insurance to make sure it is compatible. Especially routine lab work. Otherwise you will receive a bill for something that your insurance does cover or apply to your deductible, but that they reject due to unusual coding. $300 is no small amount when it's something that your insurance will pay or negotiate with the right coding. When you find yourself in this situation you will quickly find that all your calls get sent to the black hole that is "Terry in accounting". After a couple weeks of calling and leaving messages with Terry at various times of the day you may get through and Terry will assure you that she will quickly resolve your issue. Nothing will happen after that call and you will find yourself calling back several times a week and leaving voicemails without reaching her. The office operator will take messages as well, but you will still not be called back. My visit was 7/29/14 and as of today 12/1/14 I am still dealing with this nightmare.

1
★☆☆☆☆

The health care at this office seems decent, but if you ever have a billing issue the staff are completely uncooperative - no matter how easy the issue is to resolve. Notice other reviewers saying the same thing. Please save yourself the stress and pick a different office. If you do choose to go to this office do not start the visit or accept any services without asking for the exact billing coding they will use and calling your insurance to make sure it is compatible. Especially routine lab work. Otherwise you will receive a bill for something that your insurance does cover or apply to your deductible, but that they reject due to unusual coding. $300 is no small amount when it's something that your insurance will pay or negotiate with the right coding. When you find yourself in this situation you will quickly find that all your calls get sent to the black hole that is "Terry in accounting". After a couple weeks of calling and leaving messages with Terry at various times of the day you may get through and Terry will assure you that she will quickly resolve your issue. Nothing will happen after that call and you will find yourself calling back several times a week and leaving voicemails without reaching her. The office operator will take messages as well, but you will still not be called back. My visit was 7/29/14 and as of today 12/1/14 I am still dealing with this nightmare.

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