A & B Chem-Dry

★★★★★
Drier. Cleaner. Healthier.
  • 4208 Bertram Dr

    Raleigh, NC 27604

    Map & Directions
  • 919-878-0288

About A & B Chem-Dry

Hours
9am-5pm
Special Offer
A & B Chem-Dry

Personal Services

Personal Services
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After reading the first review after googling Bruce Baker and A&B Chem Dry, I had to respond.

I have used Bruce Baker and his team for over 15 years...I have only received THE VERY BEST in customer service, professionalism and quality of work! I recommend A&B Chem Dry to all my friends and clients, they have never been disappointed.

Unsure what the negative and very unprofessional review is about but I know it is not in regard to ANY of my experiences with Bruce Baker. I hope those reading this review will feel confident in hiring A&B Chem Dry to maintain their carpets

5
★★★★★

After reading the first review after googling Bruce Baker and A&B Chem Dry, I had to respond.

I have used Bruce Baker and his team for over 15 years...I have only received THE VERY BEST in customer service, professionalism and quality of work! I recommend A&B Chem Dry to all my friends and clients, they have never been disappointed.

Unsure what the negative and very unprofessional review is about but I know it is not in regard to ANY of my experiences with Bruce Baker. I hope those reading this review will feel confident in hiring A&B Chem Dry to maintain their carpets

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I cannot say enough good things about Bruce and this company. Fleming came today and cleaned a couch, chair and ottoman that is 8 years old and has never been cleaned. (I know, gross right?) I have several animals and it couldn't have

3
★★★★★

I cannot say enough good things about Bruce and this company. Fleming came today and cleaned a couch, chair and ottoman that is 8 years old and has never been cleaned. (I know, gross right?) I have several animals and it couldn't have

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I have been a customer of Bruce's for about 20 years. He is extremely honest, does a GREAT job and knows his carpet. His crew are professional and on-time. I also used him to replace carpet in my home and he was meticulous in his

3
★★★★★

I have been a customer of Bruce's for about 20 years. He is extremely honest, does a GREAT job and knows his carpet. His crew are professional and on-time. I also used him to replace carpet in my home and he was meticulous in his

.

The bad review couldn??t be further from how A&B Chem Dry operates. I have been a loyal customer to Bruce Baker and this company since 1994. Yes that??s right 15 years, if this was the normal for A&B Chem Dry it wouldn??t last a week in this market. Bruce??s is a small business owner that only survives due to customer referrals and loyalty. He has never once offered coupons or specials for his services because his service is always impeccable. From the first time Bruce's company cleaned my home I knew I would never need another carpet cleaning service. A&B Chem Dry creates a relationship with their customers that keep people coming back year after year. I can imagine that A&B Chem Dry receives more sales pitches and advertising via phone than one could imagine. I am a consumer and receive at least a phone advertisement every few days and ridiculous amount of spam mail in the mailbox and inbox. So to hear this complaint about Bruce when this person obviously represented a huge advertising agency "Yellow Book" is not surprising. This unfair attack on Chem Dry and Bruce upsets me as devoted customer and hope people overlook this highly driven emotional bloviating.

2
★★★★★

The bad review couldn??t be further from how A&B Chem Dry operates. I have been a loyal customer to Bruce Baker and this company since 1994. Yes that??s right 15 years, if this was the normal for A&B Chem Dry it wouldn??t last a week in this market. Bruce??s is a small business owner that only survives due to customer referrals and loyalty. He has never once offered coupons or specials for his services because his service is always impeccable. From the first time Bruce's company cleaned my home I knew I would never need another carpet cleaning service. A&B Chem Dry creates a relationship with their customers that keep people coming back year after year. I can imagine that A&B Chem Dry receives more sales pitches and advertising via phone than one could imagine. I am a consumer and receive at least a phone advertisement every few days and ridiculous amount of spam mail in the mailbox and inbox. So to hear this complaint about Bruce when this person obviously represented a huge advertising agency "Yellow Book" is not surprising. This unfair attack on Chem Dry and Bruce upsets me as devoted customer and hope people overlook this highly driven emotional bloviating.

Pros: Complete Customer Service and Satisfaction;Experience

Cons: none

.

Wow, talk about libel.

The previous review has nothing to do with Chem Dry whatsoever. The given description of Bruce Baker is completely false.

Personally, I hate responding these sort of blogs.

When I read the review for this company, I felt like this defamatory matter should be addressed.

I have been a loyal customer to Mr. Baker for several years. He has been nothing but sincerely helpful to me and my family. He values his customers more than anything.

You can clearly tell this from the first impression.
Clearly, he maintains a large customer service focus. I think this is the key to his business's success.

Every time Chem Dry cleaned my carpet. I have been completely satisfied. He even called the day after for a follow up of the service. His has maintained a very good reputation among the community.

I consider Mr. Baker's business one of the few true small businessmen that maintains a honest relationship between the business and customer. You don't really find that much these days.

2
★★★★☆

Wow, talk about libel.

The previous review has nothing to do with Chem Dry whatsoever. The given description of Bruce Baker is completely false.

Personally, I hate responding these sort of blogs.

When I read the review for this company, I felt like this defamatory matter should be addressed.

I have been a loyal customer to Mr. Baker for several years. He has been nothing but sincerely helpful to me and my family. He values his customers more than anything.

You can clearly tell this from the first impression.
Clearly, he maintains a large customer service focus. I think this is the key to his business's success.

Every time Chem Dry cleaned my carpet. I have been completely satisfied. He even called the day after for a follow up of the service. His has maintained a very good reputation among the community.

I consider Mr. Baker's business one of the few true small businessmen that maintains a honest relationship between the business and customer. You don't really find that much these days.

Pros: efficient, friendly,

.

Today, I called A&B because my dog urinated on my carpet due to the thunderstorms we had last night. When I called, I got to the owner's voicemail - Bruce Baker. The message that I left was that I work out of my home office and to please call me back.

When he called me right back (only by looking at his caller ID and hitting SEND on his phone, instead of listening to his voicemail to call me on a different number), I mentioned that I was a former yellow pages rep and he INSTANTLY assumed that I was calling to solicit his business. The fact of the matter is this: I WORKED with the very person who does his yellow pages advertising and they recommended I call Bruce to clean my carpets. I've never used a Chem Dry before and had only had my rugs steam cleaned, so I was going on the recommendation.

Nothing - NOTHING - is further from the truth that I was trying to solicit business. He just ASSUMED I was.

Bruce went on and on about how I should just leave a voicemail about what I was "REALLY" calling about. He NEVER let me state that I wanted to have him clean my carpets and hung-up on me. I was in TOTAL shock.

I called Bruce back, to which he stated, and I quote: "Oh, you're one of those" and he hangs up on me.

Bruce - I know you'll eventually read this: You are, by far, the RUDEST business owner I've ever spoken to. If this is how you treat your referrals, simply because I USED to be in yellow pages advertising, I only hope your business goes down the drain. Companies are BEGGING for business and I assure you - I will share with EVERYONE I know just EXACTLY how you treated me - and that you NEVER had an opportunity to gain my business from the second you misjudged me.

I have already called your competition. I have also contacted Chem Dry's corporate office in Utah to complain about your UNBELIEVABLY RUDE business practices: misjudging people, and giving "Chem Dry" a horrible name.

1
★☆☆☆☆

Today, I called A&B because my dog urinated on my carpet due to the thunderstorms we had last night. When I called, I got to the owner's voicemail - Bruce Baker. The message that I left was that I work out of my home office and to please call me back.

When he called me right back (only by looking at his caller ID and hitting SEND on his phone, instead of listening to his voicemail to call me on a different number), I mentioned that I was a former yellow pages rep and he INSTANTLY assumed that I was calling to solicit his business. The fact of the matter is this: I WORKED with the very person who does his yellow pages advertising and they recommended I call Bruce to clean my carpets. I've never used a Chem Dry before and had only had my rugs steam cleaned, so I was going on the recommendation.

Nothing - NOTHING - is further from the truth that I was trying to solicit business. He just ASSUMED I was.

Bruce went on and on about how I should just leave a voicemail about what I was "REALLY" calling about. He NEVER let me state that I wanted to have him clean my carpets and hung-up on me. I was in TOTAL shock.

I called Bruce back, to which he stated, and I quote: "Oh, you're one of those" and he hangs up on me.

Bruce - I know you'll eventually read this: You are, by far, the RUDEST business owner I've ever spoken to. If this is how you treat your referrals, simply because I USED to be in yellow pages advertising, I only hope your business goes down the drain. Companies are BEGGING for business and I assure you - I will share with EVERYONE I know just EXACTLY how you treated me - and that you NEVER had an opportunity to gain my business from the second you misjudged me.

I have already called your competition. I have also contacted Chem Dry's corporate office in Utah to complain about your UNBELIEVABLY RUDE business practices: misjudging people, and giving "Chem Dry" a horrible name.

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