Thomas Plumbing Heating & Air Conditioning

★☆☆☆☆
  • 252-758-1445

About Thomas Plumbing Heating & Air Conditioning

Categories
  • Plumbers
  • Heating & Air Conditioning
  • Septic Tank Cleaning
Details
  • Septic System Repair
  • Septic Tank Cleaning
  • Septic Tanks
Hours
M-Su 24hr
Special Offer
With 25 years of experience serving Greenville, NC
Specialties
  • Pumping; Grease Trap Cleaning; Liquid Waste Disposal; Sewer Drain Cleaning: Water Heaters;
Payment Options
  • MasterCard
  • Visa
Languages
  • ENGLISH

Home Construction & Remodeling

Home Construction & Remodeling
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Thomas Plumbing & Septic Tank

2225 S Memorial Dr Greenville, NC

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I have a home warranty company that contracted out to Thomas Plumbing/Heating/Air. Heat pump stopped working and since it was in the 20's at night they coded it an "emergency" and assigned to Thomas P/H/A.

Day 1 (Wed) - never heard from Thomas so called myself to find out where they were at and when to expect. Was told 2. Actually arrived around 3:30. Said they needed a part that would be in by noon the next day and they'd be back out.

Day 2 (Thurs) - Hadn't heard anything from Thomas by 2 so called warranty company who contacted and asked Thomas to call us. Called at near 3 and said they'd be here in 1.5-2 hours. When they didn't show or call I called at 5:30 and was told 45 minutes. Arrived close to then (6:30) and installed part - BUT - wasn't only problem - needed to replace another one. I asked when to expect and was told they'd come by again at noon (12) before doing another job in the same area.

Day 3 (Fri) - Again waited until 2 to call. Called cell number the office gave me and no answer and wasn't able to leave a message. Called Warranty Co who had same result. Waited until 4 - still hadn't heard anything and couldn't contact. Called Warranty Co who was able to contact and was told they needed to order the part and it wouldn't be in until Mon. Was asked to schedule Mon so we weren't waiting around all day. Never did.

Day 6 (Mon) - ???? Who knows - guess we'll find out then, but I'm not optimistic

Price - I'm only on the hook for $55 because I've used a home warranty company, but wouldn't feel good paying anything for that bad of service

Recommend - Don't think so. The guy who came out was fine. Nice, friendly, smiled - but actual service and communication was terrible so no.

If you're considering them, I'd start looking somewhere else.

1
★☆☆☆☆

I have a home warranty company that contracted out to Thomas Plumbing/Heating/Air. Heat pump stopped working and since it was in the 20's at night they coded it an "emergency" and assigned to Thomas P/H/A.

Day 1 (Wed) - never heard from Thomas so called myself to find out where they were at and when to expect. Was told 2. Actually arrived around 3:30. Said they needed a part that would be in by noon the next day and they'd be back out.

Day 2 (Thurs) - Hadn't heard anything from Thomas by 2 so called warranty company who contacted and asked Thomas to call us. Called at near 3 and said they'd be here in 1.5-2 hours. When they didn't show or call I called at 5:30 and was told 45 minutes. Arrived close to then (6:30) and installed part - BUT - wasn't only problem - needed to replace another one. I asked when to expect and was told they'd come by again at noon (12) before doing another job in the same area.

Day 3 (Fri) - Again waited until 2 to call. Called cell number the office gave me and no answer and wasn't able to leave a message. Called Warranty Co who had same result. Waited until 4 - still hadn't heard anything and couldn't contact. Called Warranty Co who was able to contact and was told they needed to order the part and it wouldn't be in until Mon. Was asked to schedule Mon so we weren't waiting around all day. Never did.

Day 6 (Mon) - ???? Who knows - guess we'll find out then, but I'm not optimistic

Price - I'm only on the hook for $55 because I've used a home warranty company, but wouldn't feel good paying anything for that bad of service

Recommend - Don't think so. The guy who came out was fine. Nice, friendly, smiled - but actual service and communication was terrible so no.

If you're considering them, I'd start looking somewhere else.

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Message from Thomas Plumbing Heating & Air Conditioning

Thomas Plumbing Heating & Air Conditioning is a full service HVAC and plumbing contracting company. We can help you with new construction and can assist with remodeling projects and repairs. We install new water heaters and can clean your sewers as well. In addition to heating, air conditioning and plumbing, we clean septic tanks and grease traps. We offer free estimates on all of our jobs whether residential, commercial or mobile homes.

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