Fashion Care Master Cleaners

★★☆☆☆

About Fashion Care Master Cleaners

Personal Services

Personal Services
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On May 10, 2008, I dropped off my silk, very expensive dress to get dry cleaned that I only wore once. On May 11th they called me to say my dress had a rip in it. I rushed to see the dress and there was a 12-13 inch huge rip in the back! I yelled and said many harsh words but of course, they said it didn't happen there. I asked for the owner, Kay Park, to call me and I left several messages but never heard a word. Edna, an employee, called to say I could pick up the dress. They took no responsibility for the their mistake and showed no concern. I will never, never go back. They are unloyal, disrespectful, and don't care about customer satisfication!

0
★☆☆☆☆

On May 10, 2008, I dropped off my silk, very expensive dress to get dry cleaned that I only wore once. On May 11th they called me to say my dress had a rip in it. I rushed to see the dress and there was a 12-13 inch huge rip in the back! I yelled and said many harsh words but of course, they said it didn't happen there. I asked for the owner, Kay Park, to call me and I left several messages but never heard a word. Edna, an employee, called to say I could pick up the dress. They took no responsibility for the their mistake and showed no concern. I will never, never go back. They are unloyal, disrespectful, and don't care about customer satisfication!

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Near the end of August 2006, I decided on switching to Fashion Care Master Cleaners as the destination that I go to to dry clean and launder my clothing after many experiences at other competitive stores (such as Brother's Cleaners, Hilker's Cleaners, and the infamous Dry Clean City which is located directly across the street from FCMC). I was weary of dropping my items off due to the price, but I was assured that my garments would be returned to me better than ever and without worry. The very NEXT DAY my 2 piece suit, silk shirt, wife's blouse, her lined skirt and other normal dress shirts were ready to be picked up... at 3pm! I was astonished. I checked the clothes and found to my delight that they had replaced three of my previously broken and useless buttons free of charge! Now, just about one year later I continue to use Fashion Care Master Cleaners as my one and only destination to dry clean my clothes. And while they have replaced a previous employee, the two workers that I see in the afternoons each time I drop off (I think their names are Dianna and Chad?) are happy to assist, and have known my name personally by heart since the 3rd time I stopped by. Everyone is more than happy to go the extra mile to help me out no matter what. They have an excellent tailor that fixes *every* item I bring in (riped and torn pants, undone hems, destroyed zippers, ect). I love Fashion Care, and I will continue to do my business with them for as long as I live in Raleigh, North Carolina. They may have competition, but there is no match in the level of quality and service that you receive, and I am making none of that up.

--Chris

2
★★★★★

Near the end of August 2006, I decided on switching to Fashion Care Master Cleaners as the destination that I go to to dry clean and launder my clothing after many experiences at other competitive stores (such as Brother's Cleaners, Hilker's Cleaners, and the infamous Dry Clean City which is located directly across the street from FCMC). I was weary of dropping my items off due to the price, but I was assured that my garments would be returned to me better than ever and without worry. The very NEXT DAY my 2 piece suit, silk shirt, wife's blouse, her lined skirt and other normal dress shirts were ready to be picked up... at 3pm! I was astonished. I checked the clothes and found to my delight that they had replaced three of my previously broken and useless buttons free of charge! Now, just about one year later I continue to use Fashion Care Master Cleaners as my one and only destination to dry clean my clothes. And while they have replaced a previous employee, the two workers that I see in the afternoons each time I drop off (I think their names are Dianna and Chad?) are happy to assist, and have known my name personally by heart since the 3rd time I stopped by. Everyone is more than happy to go the extra mile to help me out no matter what. They have an excellent tailor that fixes *every* item I bring in (riped and torn pants, undone hems, destroyed zippers, ect). I love Fashion Care, and I will continue to do my business with them for as long as I live in Raleigh, North Carolina. They may have competition, but there is no match in the level of quality and service that you receive, and I am making none of that up.

--Chris

Pros: great service, friendly staff, outgoing, personalization, enjoyment, quality work, easy parking service on all 4 sides of the store! Built on self wash building!

Cons: Prices somewhat, but you get more than what you pay for. Also when they close at 8, they CLOSE at 8, don't try to come 10 min after the lights have been shut off :)

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They ruined an item I dropped off and when they realized it was their fault they could careless about resolving the issue or about keeping my business which they have been receiving for over 5 years. I would not suggest ever spending a dime their and will actively inform people not to use them for as long as I live in Raleigh!

0
★☆☆☆☆

They ruined an item I dropped off and when they realized it was their fault they could careless about resolving the issue or about keeping my business which they have been receiving for over 5 years. I would not suggest ever spending a dime their and will actively inform people not to use them for as long as I live in Raleigh!

Pros: Only Ruined 1 Item, Found other cleaner

Cons: Expensive, Customer Service, Ruin your clothes

 

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