De Camp Bus Lines Inc

★☆☆☆☆
  • 101 Greenwood Ave

    Montclair, NJ 07042

    Map & Directions
  • 973-783-7500

About De Camp Bus Lines Inc

Hours
Office Hours: Mon - Fri: 9:00am - 5:00pm; Dispatch Hours: Mon - Sat: 4:45am - midnight; Sun: 6:00am - midnight

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I just dealt with a staff person on the phone. This had to be the rudest man i have ever dealt with in my life. I called to complain about a bus that did not stop at a bus stop when it was supposed to and just drove right passed. The man on phone put me on hold in the middle of my conversation, to take "another call" when he finally took me off hold and i explained what happen.. He so rudely told me he did not understand what i was saying because the bus has to run on a schedule. I continued to explain to him that the bus did not stick to its schedule and just drove passed the stop. He told me all he could do was just talk to the bus drive and then hung up on me.

1
★☆☆☆☆

I just dealt with a staff person on the phone. This had to be the rudest man i have ever dealt with in my life. I called to complain about a bus that did not stop at a bus stop when it was supposed to and just drove right passed. The man on phone put me on hold in the middle of my conversation, to take "another call" when he finally took me off hold and i explained what happen.. He so rudely told me he did not understand what i was saying because the bus has to run on a schedule. I continued to explain to him that the bus did not stick to its schedule and just drove passed the stop. He told me all he could do was just talk to the bus drive and then hung up on me.

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Last night (11/16) at 7pm I rode a #33 from NYC to NJ. Route 3 was terribly backed up, but overhearing the driver's radio I heard no conversation about it. When I got off, I asked the driver, and he said "I don't know" -- that's it.

NO! That's NOT it! The driver should ask the dispatcher "Do you know what the delay is?", and the dispatcher should say "I'll FIND OUT". Then s/he should go to the Internet, a radio or TV, etc., to FIND OUT. THEN s/he should tell all the drivers so they can make informed, intelligent decisions as to how to get people home.

This is called CUSTOMER SERVICE. Look into it! This is NOT an isolated incident!

Meanwhile here are some Web sites that EVERY dispatcher should know:

Google search:
http://www.google.com/search?sourceid=navclient&aq=4&oq=%22traffic+report%22&ie=UTF-8&rlz=1T4GGLS_enUS401US401&q=%22traffic+report%22+%22new+jersey%22+%22new+york%22

http://newyork.cbslocal.com/traffic/ -- CBS's interactive map
http://www.511nj.org/ -- DOT's map NYC to Phila/AC
http://metrocommute.com/ -- Metro NY

http://www.expectdelays.com/new_york_city/New_York_City_traffic_report_map_mass_transit.htm -- Lots of traffic links, for example:
- http://nyctmc.org/ -- real-time cameras
- http://www.beatthetraffic.com/ajax/traffic/map.aspx?regionid=15&viewname=New+York+City -- NYC traffic map
- http://www.nbcnewyork.com/traffic/ -- NBC's interactive map
- http://btt.paalerts.com/ -- Port Authority alerts: subscribe for texts/Emails

1
★☆☆☆☆

Last night (11/16) at 7pm I rode a #33 from NYC to NJ. Route 3 was terribly backed up, but overhearing the driver's radio I heard no conversation about it. When I got off, I asked the driver, and he said "I don't know" -- that's it.

NO! That's NOT it! The driver should ask the dispatcher "Do you know what the delay is?", and the dispatcher should say "I'll FIND OUT". Then s/he should go to the Internet, a radio or TV, etc., to FIND OUT. THEN s/he should tell all the drivers so they can make informed, intelligent decisions as to how to get people home.

This is called CUSTOMER SERVICE. Look into it! This is NOT an isolated incident!

Meanwhile here are some Web sites that EVERY dispatcher should know:

Google search:
http://www.google.com/search?sourceid=navclient&aq=4&oq=%22traffic+report%22&ie=UTF-8&rlz=1T4GGLS_enUS401US401&q=%22traffic+report%22+%22new+jersey%22+%22new+york%22

http://newyork.cbslocal.com/traffic/ -- CBS's interactive map
http://www.511nj.org/ -- DOT's map NYC to Phila/AC
http://metrocommute.com/ -- Metro NY

http://www.expectdelays.com/new_york_city/New_York_City_traffic_report_map_mass_transit.htm -- Lots of traffic links, for example:
- http://nyctmc.org/ -- real-time cameras
- http://www.beatthetraffic.com/ajax/traffic/map.aspx?regionid=15&viewname=New+York+City -- NYC traffic map
- http://www.nbcnewyork.com/traffic/ -- NBC's interactive map
- http://btt.paalerts.com/ -- Port Authority alerts: subscribe for texts/Emails

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