Mastropiero Plumbing & Heating

★★☆☆☆
We’re full service to both residential and commercial...
  • 409 Line Rd

    Matawan, NJ 07747

    Map & Directions
  • 732-566-4091

About Mastropiero Plumbing & Heating

Categories
Hours
24 Hours

Home Construction & Remodeling

Home Construction & Remodeling
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Two Brothers Plumbing,Heating & A/c

293 chelsea street Staten Island, NY

2.1429 7
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This plumber is nothing but bad news. What a liar he is. A smooth talker but a lousy liar. Do yourself and favor and call any other plumber.

1
★☆☆☆☆

This plumber is nothing but bad news. What a liar he is. A smooth talker but a lousy liar. Do yourself and favor and call any other plumber.

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I'd give this business 0 stars. Mike Mastropiero is not a good guy to do business with. He sold us a furnace that he said would qualify for a rebate. When the gas company refused, he said he would would his "friend"at the gas company and get it squared away. When they told him that the unit didnt qualify for the final time, it was too late to change, the unit was already in. But that was the plan all along. Mike said he would make it up to us in cash. Guess what? Never did. So now we havea low effenciency heating unit, which is very noisy and a chimney installation that has discolored the brick of the home. Added bonuses from this guy include, having to having to come three times to correctly install the gas lines to the heating unit; he left the pipe hanging off the wall, broken shingles on the house, a spackling job that a three year old could have done with play doh and an office full of his relatives that get an attitude when you call and say they are not terrific. To top it off, we had to call him three times to close out the permit with the township. A recent call to service the unit, now two years old, took five calls, and still no response. When I asked him why it took two days for call back, he said I was difficult to deal with. A call to the lenox dealer nearest me, had a guy them there in two hours and the unit fixed in ten. This Mastropiero is a joke. To make matters worse, he pretends not to be in the offce, then gets on the phone by saying he just walked in. Ludicrous, there are plenty of other plumbers out there. Stay away from this guy. By the way , I thought he was a good guy at th e beginning and recommended him to a friend and neighbor....same low quality poor service experience. Any of his good reviews are written by his office staff. There is a reason he has no BBB status.

1
★☆☆☆☆

I'd give this business 0 stars. Mike Mastropiero is not a good guy to do business with. He sold us a furnace that he said would qualify for a rebate. When the gas company refused, he said he would would his "friend"at the gas company and get it squared away. When they told him that the unit didnt qualify for the final time, it was too late to change, the unit was already in. But that was the plan all along. Mike said he would make it up to us in cash. Guess what? Never did. So now we havea low effenciency heating unit, which is very noisy and a chimney installation that has discolored the brick of the home. Added bonuses from this guy include, having to having to come three times to correctly install the gas lines to the heating unit; he left the pipe hanging off the wall, broken shingles on the house, a spackling job that a three year old could have done with play doh and an office full of his relatives that get an attitude when you call and say they are not terrific. To top it off, we had to call him three times to close out the permit with the township. A recent call to service the unit, now two years old, took five calls, and still no response. When I asked him why it took two days for call back, he said I was difficult to deal with. A call to the lenox dealer nearest me, had a guy them there in two hours and the unit fixed in ten. This Mastropiero is a joke. To make matters worse, he pretends not to be in the offce, then gets on the phone by saying he just walked in. Ludicrous, there are plenty of other plumbers out there. Stay away from this guy. By the way , I thought he was a good guy at th e beginning and recommended him to a friend and neighbor....same low quality poor service experience. Any of his good reviews are written by his office staff. There is a reason he has no BBB status.

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I chose to call Mastropiero Plumbing for an emergency repair. The plumber they sent was outstanding. He checked everything, worked fast, and cleaned up really well. He was pleasant, polite, and professional. What more could you ask for?

5
★★★★★

I chose to call Mastropiero Plumbing for an emergency repair. The plumber they sent was outstanding. He checked everything, worked fast, and cleaned up really well. He was pleasant, polite, and professional. What more could you ask for?

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This guy is the worst. Never kept appointments...always late if showed up at all. Totally incompetent. I totally believe everything EZ wrote after reading his review. That's why this guy is not BBB rated. He'd have an F rating if he was a member of the Better Business Bureau. Don't bother even calling this guy unless you want to waste your money.I'd give them 0 stars if I could.

1
★☆☆☆☆

This guy is the worst. Never kept appointments...always late if showed up at all. Totally incompetent. I totally believe everything EZ wrote after reading his review. That's why this guy is not BBB rated. He'd have an F rating if he was a member of the Better Business Bureau. Don't bother even calling this guy unless you want to waste your money.I'd give them 0 stars if I could.

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The above review from xz is from Michael Falcone 13 Woodhollow Drive Holmdel NJ. He was verbally abusive to several of the many contractors that he has had in his house and to date has not paid some of them. This is a man who refered to his own wife and daughter as "useless women". He has guns and weapons strewn about in several rooms of his house and has delusions of people trying to break in which was demonstrated by his, at times, incoherant and paranoid rambling. His erratic behavior and actions have made several workers uneasy to the point of requesting not to return to his house for fear of his mood swings and violent outbursts. When his bill becomes due, he makes outrageous claims and moves on to another contractor. We are not the first to have experienced this behavior as was confirmed by others on the job. By his own admission his business, Bannon Graphics Group LLC., is failing which is probably the motivation for his outstanding bills as well as his behavior. We are at this time exploring legal action for his non-payment as well as libel for his inflammatory unfounded comments that we are able to easily disprove with correspondences to him dated just days prior to his review, These are all in writing, as he was unable to work with office staff without using vulgarities and offensive language.

5
★★★★★

The above review from xz is from Michael Falcone 13 Woodhollow Drive Holmdel NJ. He was verbally abusive to several of the many contractors that he has had in his house and to date has not paid some of them. This is a man who refered to his own wife and daughter as "useless women". He has guns and weapons strewn about in several rooms of his house and has delusions of people trying to break in which was demonstrated by his, at times, incoherant and paranoid rambling. His erratic behavior and actions have made several workers uneasy to the point of requesting not to return to his house for fear of his mood swings and violent outbursts. When his bill becomes due, he makes outrageous claims and moves on to another contractor. We are not the first to have experienced this behavior as was confirmed by others on the job. By his own admission his business, Bannon Graphics Group LLC., is failing which is probably the motivation for his outstanding bills as well as his behavior. We are at this time exploring legal action for his non-payment as well as libel for his inflammatory unfounded comments that we are able to easily disprove with correspondences to him dated just days prior to his review, These are all in writing, as he was unable to work with office staff without using vulgarities and offensive language.

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Had issues with heating system for months and called Mastropiero for help. All they did was cause a ton of problems and headaches. They not only screwed up the entire system with gaping holes and spills, but would not clean up their garbage (ie pizza cartons, soda cans, etc.) To make things worse, they refused to come back. Don't even bother to call or e-mail the company...they're rude, nasty, and a bunch of ignorant liars who can't give anyone an honest answer about anything.

1
★☆☆☆☆

Had issues with heating system for months and called Mastropiero for help. All they did was cause a ton of problems and headaches. They not only screwed up the entire system with gaping holes and spills, but would not clean up their garbage (ie pizza cartons, soda cans, etc.) To make things worse, they refused to come back. Don't even bother to call or e-mail the company...they're rude, nasty, and a bunch of ignorant liars who can't give anyone an honest answer about anything.

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We have AHS warranty and they sent Mastropiero to fix a couple plumbing issues. Steve, the plumber seemed clueless about what he was doing. He was not aware of our warranty information and went back and forth a million times with both AHS and his office to understand what he has to do. He spent more than 3 hours trying to fix our issues (out of which half the time he was on the phone witih either AHS or his office) but finally made an excuse and left with work unfinished. He set up another appointment to come in a fix it for 3 days after (he spoke with his office in front of us and set up the time). On the day that he was supposed to come in, he doesn't show up so we called his office. They said they have no appointment for us. They were very unprofessional and rude and contradicted every thing that Steve had confirmed that he would do for us when he comes in. The lady on the phone said 'Steve is not the owner of the company; we don't have to do what he promised'. Well, Mastropiero sent him to our house so he represents the company and we would take his word on what he promises us about the work.

Overall, a terrible experience working with Mastropiero. Would NEVER use them or recommend them. NEVER!

1
★☆☆☆☆

We have AHS warranty and they sent Mastropiero to fix a couple plumbing issues. Steve, the plumber seemed clueless about what he was doing. He was not aware of our warranty information and went back and forth a million times with both AHS and his office to understand what he has to do. He spent more than 3 hours trying to fix our issues (out of which half the time he was on the phone witih either AHS or his office) but finally made an excuse and left with work unfinished. He set up another appointment to come in a fix it for 3 days after (he spoke with his office in front of us and set up the time). On the day that he was supposed to come in, he doesn't show up so we called his office. They said they have no appointment for us. They were very unprofessional and rude and contradicted every thing that Steve had confirmed that he would do for us when he comes in. The lady on the phone said 'Steve is not the owner of the company; we don't have to do what he promised'. Well, Mastropiero sent him to our house so he represents the company and we would take his word on what he promises us about the work.

Overall, a terrible experience working with Mastropiero. Would NEVER use them or recommend them. NEVER!

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