Monmouth Telephone & Telegraph

★☆☆☆☆
  • 10 Drs James Parker Blvd Ste 110

    Red Bank, NJ 07701

    Map & Directions
  • 732-704-1000

Business Services

Business Services
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Monmouth Telecom uses deceitful tactics to force customers into unwanted contracts. Fall of last year, our company contacted Monmouth Telecom about our desire to reduce the number of phone lines in our office, due to downsizing it. We were told the process could not be completed because we were under contract. Five days later, our contract was auto-renewed by them. Monmouth Telecom was well aware of our desire to change our contract, yet renewed the old one anyway. We were given no warning that this auto-renewal was about to take place. Do not trust this company!

1
★☆☆☆☆

Monmouth Telecom uses deceitful tactics to force customers into unwanted contracts. Fall of last year, our company contacted Monmouth Telecom about our desire to reduce the number of phone lines in our office, due to downsizing it. We were told the process could not be completed because we were under contract. Five days later, our contract was auto-renewed by them. Monmouth Telecom was well aware of our desire to change our contract, yet renewed the old one anyway. We were given no warning that this auto-renewal was about to take place. Do not trust this company!

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Down all day today, Looking to dump them. very poor quality. Bandwidth issues. They are killing my business

1
★☆☆☆☆

Down all day today, Looking to dump them. very poor quality. Bandwidth issues. They are killing my business

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We thought we'd be saving money. Turns out that they just resell Verizon's discounted service at a much higher price. Worst decision our company has ever made. Service was down more times than I can count. Our company could not process any calls or transactions.

Then when our services kept going down our company talked to Mark Stevens who said that outages were normal when it rains and that we should get some pots lines as a backup if we want it to be reliable when it rains..despite paying them hundreds of dollars each month! I then proceed to hear him berate an employee in the background after he thought the call was hung up. We really could not believe it.

We have Verizon FIOS now and pay much less than what we were at Mommouth and get more bandwidth, better call and fax quality, and don't have to hear them treat their employees and customers so badly.

2
★★☆☆☆

We thought we'd be saving money. Turns out that they just resell Verizon's discounted service at a much higher price. Worst decision our company has ever made. Service was down more times than I can count. Our company could not process any calls or transactions.

Then when our services kept going down our company talked to Mark Stevens who said that outages were normal when it rains and that we should get some pots lines as a backup if we want it to be reliable when it rains..despite paying them hundreds of dollars each month! I then proceed to hear him berate an employee in the background after he thought the call was hung up. We really could not believe it.

We have Verizon FIOS now and pay much less than what we were at Mommouth and get more bandwidth, better call and fax quality, and don't have to hear them treat their employees and customers so badly.

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Poor service, poor customer support. Took 6 MONTH span to fix a problem that caused our office to lose phone/fax/internet capabilites multiple times at random! Customer service/support was rude and unreliable. When you finally get fed up with their terrible service and want to cancel they counter with an "early termination liability of all fixed charges"...

Highly recommend to avoid this company.

1
★☆☆☆☆

Poor service, poor customer support. Took 6 MONTH span to fix a problem that caused our office to lose phone/fax/internet capabilites multiple times at random! Customer service/support was rude and unreliable. When you finally get fed up with their terrible service and want to cancel they counter with an "early termination liability of all fixed charges"...

Highly recommend to avoid this company.

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Message from Monmouth Telephone & Telegraph

In the fast paced world of telecom, you need a company you can trust - one who understands your business challenges. Monmouth Telecom is dedicated to providing you with innovative communication solutions managed by our team of industry experts, serving you with the outstanding quality and reliability you expect from a leader in the telecommunications industry.

More about Monmouth Telephone & Telegraph

Voice Service - Data Service - MPLS Service - Telecom Failover Service - Webhosting Service - Mail Hosting Service

 

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