Resolve Rooter

when i called in to get charges for a job the lady on the phone was not only very nice but clear and to the point,she told me they would call between 8 and 10 am,the day of the service,the man call at 7:45 to tell me he would be at my house between 8:00 and 9:00 am.the man was at my house on time,show me from outside the door witch company he was working for,when in the house he was very helpful, told me steps by steps what he was going to do to fix the problem,give me a price,and while working he walk me true the all job,give me ideas as what to try to avoid the same problem in the future,and all of that made me ever so happy.Best of all the company give me a 6 months worry free on the job they did ,i have used Roto -rooter in the past,,i will be calling them in the future if need it....thank you so much