Frankie's Pizza & Restaurant

★★★☆☆

About Frankie's Pizza & Restaurant

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  • Restaurants
  • Pizza Restaurants

Food

Food
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3.0 3
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Went to Frankie's when we first moved into the area about 11 years ago. We ordered quite a few dinners and had coupons to use from a magazine. They wouldn't accept the coupons because they claimed the dinners were excluded. Haven't tried them again until 2 weeks ago.

They ran another coupon, this time it was $21.99 for 3 large subs. There are exclusions and they are written on the coupon this time. We ordered the 3 subs and they were very good. So, last night we ordered again, same subs. This time the price was an additional $6.50. I called this afternoon to ask why they upcharge on cheese as it doesn't mention this on the coupon and we weren't upcharged last time. The guy argued with me, telling me I was told and I should have been aware of it. I told him I wasn't calling to argue, but to simply tell them they should put restrictions and upcharges on the coupon and even though their food is good, I don't think I will be coming back. He said THAT SOUNDS GOOD....and that is when I hung up the phone.

So overall, the subs are good....however the customer service is horrendous. I will never go back to this establishment. Tried them twice now and both times were not worth the money or the aggravation.

Obviously they don't care whether a customer returns or not. I wasn't asking for money back or anything...just telling them their coupon was a little misleading. In turn, I received a huge attitude and an argument. Way to go Frankie's!

1
★☆☆☆☆

Went to Frankie's when we first moved into the area about 11 years ago. We ordered quite a few dinners and had coupons to use from a magazine. They wouldn't accept the coupons because they claimed the dinners were excluded. Haven't tried them again until 2 weeks ago.

They ran another coupon, this time it was $21.99 for 3 large subs. There are exclusions and they are written on the coupon this time. We ordered the 3 subs and they were very good. So, last night we ordered again, same subs. This time the price was an additional $6.50. I called this afternoon to ask why they upcharge on cheese as it doesn't mention this on the coupon and we weren't upcharged last time. The guy argued with me, telling me I was told and I should have been aware of it. I told him I wasn't calling to argue, but to simply tell them they should put restrictions and upcharges on the coupon and even though their food is good, I don't think I will be coming back. He said THAT SOUNDS GOOD....and that is when I hung up the phone.

So overall, the subs are good....however the customer service is horrendous. I will never go back to this establishment. Tried them twice now and both times were not worth the money or the aggravation.

Obviously they don't care whether a customer returns or not. I wasn't asking for money back or anything...just telling them their coupon was a little misleading. In turn, I received a huge attitude and an argument. Way to go Frankie's!

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Frank's Pizza and Restaurant is a cute family owned restaurant with delicious pies and pastas. I order from the restaurant nearly every week. I can not get enough.

4
★★★★☆

Frank's Pizza and Restaurant is a cute family owned restaurant with delicious pies and pastas. I order from the restaurant nearly every week. I can not get enough.

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Frankie's is the local Pizzeria/Restaurant that every town should have. Frankie is always there after all these years (remember him from Manchester too) greeting you w/ a smile making you feel welcome. The food is consistent and authentic. The sauce is light and on the sweet side. He doesn't smother the meals in sauce as many so called "italian restaurants" do. He adds it as a flavor to the dish. The sauce isn't the meal. His pizza is always good and will make it w/ anything you can dream up. The food is fresh because Frankies is always doing business and is turning his inventory quickly. On any given night, you can see his deliver drivers all over Bayville, Ocean Gate, Beachwood and Pine Beach. On the weekends he's got to have 5 drivers running around not to mention the full restaurant as well. I've been going to Frankies since 95 in Bayville when he was located in the Foodtown plaza before he moved to Rte 9 and Scott Rd. and also frequented his old pizzeria in Manchester when I was in high school!

2
★★★★☆

Frankie's is the local Pizzeria/Restaurant that every town should have. Frankie is always there after all these years (remember him from Manchester too) greeting you w/ a smile making you feel welcome. The food is consistent and authentic. The sauce is light and on the sweet side. He doesn't smother the meals in sauce as many so called "italian restaurants" do. He adds it as a flavor to the dish. The sauce isn't the meal. His pizza is always good and will make it w/ anything you can dream up. The food is fresh because Frankies is always doing business and is turning his inventory quickly. On any given night, you can see his deliver drivers all over Bayville, Ocean Gate, Beachwood and Pine Beach. On the weekends he's got to have 5 drivers running around not to mention the full restaurant as well. I've been going to Frankies since 95 in Bayville when he was located in the Foodtown plaza before he moved to Rte 9 and Scott Rd. and also frequented his old pizzeria in Manchester when I was in high school!

Pros: Food, staff, convenience, delivery.

Cons: Dining room ambience can be improved. Lighting, get rid of tvs, more seclusion.

 

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