I have to say how great a job Paul, Matt and Greg did. They are true magicians, and I really don't know how they were able to run all the wiring with only 3 holes in my walls! Actually the holes were also in unobtrusive places too. My hats are off to them. They were also easy to have in my home too. Thank you for all you have done too. So glad I listened to you. Just fantastic!
Matt was prompt, professional and solved our problem quickly. We had a heating problem and it was getting cold in the house. A-1 responded quickly and got Matt here in short order. (I know they had to alert another customer that they would be delayed a little while they took care of my emergency.)
I spent thousands on electrical work and found them to be completely unreliable.
Final cost was twice original estimate. The crew left the job unfinished and did not return until after several angry conversations with Paul (the owner). Wiring had to be corrected after inspection. They ripped out attic insulation and made no mention of it or attempt to clean up debris.
One particular aspect of the job wasn't finished, and when I pointed it out to Paul, he blamed me for not requesting it properly.
P.S. - they never answer the phone.
They were very helpful in getting my work done. They asked me when I was available, came on time and were very pleasant. (I sent them a thank-you note since I was so impressed.)
0 out of 2 people found this review helpful.
I needed quick service for my home sale and they came just as planned and handled the paperwork quickly.
They made my closing much easier.
Cons: long message on machine
from a recent customer's survey form:
A -----Answer machine
A -----Confidence of getting return call
A -----Promptness of returned call
A -----How were questions handled?
A -----Website/email helpful?
A ------Promptness of calls/emails
A ------Confidence in info provided
A ------Were we courteous & informative
A ------How well we understood and addressed
A ------Ease of scheduling
A -------compared to electr. in general
NA -------followups done reliably
A -----Prompt est/proposals sent
A -----Final invoice accurate
A -----Pricing was fair
Additional comments: Great service thanks! You're definitely in my Rolodex for future work, and will be recommended without hesitation.
Pros: Good all across the board
I've used them many times and they are consistently good. I was happy to see the listed on Angie's List too.
Pros: great service
Cons: if they're on the phone, you get a machine
Not only are they hard to reach, but when there was a problem with their work, I was given an endless and absurd list of excuses.
The crew never wrote anything down and multiple times I had to stop them from doing the wrong repairs.
The final cost of knob and tube wiring replacement was double the original estimate.
When they discovered their mistake they told me the higher price and left without completing the job. I had to argue with the owner to get them back two weeks later. Another day I had to take off work.
They forgot to run the correct number of speaker wires and later blamed be when I pointed it out.
They mislabeled the service panel and left a mess in the attic without telling me.
Staff seemed like they were doing a lot of the work for the first time.
If you are not a contractor, you will be at the bottom of their priority list.
Pros: my house hasn't burned down (yet)
Cons: sloppy, slow, bait-and-switch
I called them and talked about what I wanted. They came on time (after calling) and did exactly what I wanted. The bill was what they told me over the phone. That was just too easy.
Pros: easy to work with
They solved my electrical problem quickly and explained it to me. They stayed within the estimate the gave me so I'm very happy.
Pros: Quick, clean and friendly
I thought they were just wonderful. They helped me decide what would work best for me. They were clean and polite. I'm thoroughly impressed.
Pros: quick, friendly, helpful
I wasn't quite sure what I needed when I called. They helped me decide what I needed and gave me options with prices to help me decide. They were prompt and clean. I'll use them next time for sure.
Pros: Helpful, Polite, Clean