Ned Sickels Overhead Doors

★★☆☆☆
  • 968 Shrewsbury Ave Ste 8

    Tinton Falls, NJ 07724

    Map & Directions
  • 732-542-6212

About Ned Sickels Overhead Doors

Details
Hours
Mon - Fri, 8am - 3pm; Sat, Sun, by appointment

Home & Garden

Home & Garden
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There must be better 'show' in town other than the 'GREAT NO SHOW NED SICKLES'!!! I waited 4 hours today for a guy to service the broken garage doors, we had installed by them 5 years ago, who never showed up..having had a couple of a 'I'm not interested in your problem' conversations with the 'receptionist' (surprised that I actually called after 3 hours and informed me that it had actually had BEEN ONLY 3 HOURS plus assured me that the guy 'wasn't going to just go home')..so I still waited..So Ms. Clark what are you going to say about this and your 'charming receptionist'?? I really have to say that I agree with the 'lousy service' review.

1
★☆☆☆☆

There must be better 'show' in town other than the 'GREAT NO SHOW NED SICKLES'!!! I waited 4 hours today for a guy to service the broken garage doors, we had installed by them 5 years ago, who never showed up..having had a couple of a 'I'm not interested in your problem' conversations with the 'receptionist' (surprised that I actually called after 3 hours and informed me that it had actually had BEEN ONLY 3 HOURS plus assured me that the guy 'wasn't going to just go home')..so I still waited..So Ms. Clark what are you going to say about this and your 'charming receptionist'?? I really have to say that I agree with the 'lousy service' review.

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The 2 Clopay doors were installed with no problems in August 2011. The lead time in getting the doors was as advertised.

The problem we had was in getting locksets that were keyed alike as the contract stated. After reporting this to Dana Clark, he agreed that they should've been keyed alike and said he would take care of it. Nine months later I finally picked up locks for me to install, although he offered to come and install if I had a problem.

In the nine months I would get responses like; "Oh, let me check, I'll get back to you", Oh, let me check, I'll get back to you", Oh, let me check, I'll get back to you".

I called Clopay directly in March 2012 and got the part number for the lockset and gave the information to Dana Clark. He said he would order them. I checked 2-3 weeks later on the status and he said "let me check my shipping list from Clopay, they should be on their way". He never called back (no surprise). When I showed up in May 2012 he said my locks are in. He never called to tell me.

I wouldn't believe this guy's lack of effort, responsiveness or caring if I heard it from someone else. He is very laid back and showed no concern and offered no apologies for his lack of response or delay. He didn't think anything was wrong that this took 9 months.

When I picked up the locks I said that it was too bad this had to take so long. His response was that it happens with these things. Are you kidding?????? This guy has no clue on how to run this part of his business.

I would never recommend him because of this. I'll recommend Clopay doors, just find a different installer.

2
★★☆☆☆

The 2 Clopay doors were installed with no problems in August 2011. The lead time in getting the doors was as advertised.

The problem we had was in getting locksets that were keyed alike as the contract stated. After reporting this to Dana Clark, he agreed that they should've been keyed alike and said he would take care of it. Nine months later I finally picked up locks for me to install, although he offered to come and install if I had a problem.

In the nine months I would get responses like; "Oh, let me check, I'll get back to you", Oh, let me check, I'll get back to you", Oh, let me check, I'll get back to you".

I called Clopay directly in March 2012 and got the part number for the lockset and gave the information to Dana Clark. He said he would order them. I checked 2-3 weeks later on the status and he said "let me check my shipping list from Clopay, they should be on their way". He never called back (no surprise). When I showed up in May 2012 he said my locks are in. He never called to tell me.

I wouldn't believe this guy's lack of effort, responsiveness or caring if I heard it from someone else. He is very laid back and showed no concern and offered no apologies for his lack of response or delay. He didn't think anything was wrong that this took 9 months.

When I picked up the locks I said that it was too bad this had to take so long. His response was that it happens with these things. Are you kidding?????? This guy has no clue on how to run this part of his business.

I would never recommend him because of this. I'll recommend Clopay doors, just find a different installer.

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