CHOP Primary Care, Mount Laurel

★★★☆☆
  • 3201 Marne Hwy

    Mount Laurel, NJ 08054

    Map & Directions
  • 856-235-2147

About CHOP Primary Care, Mount Laurel

Categories
  • Pediatricians
  • Doctors
Hours
M-Th 8:30am-8pm, F 8:30am-5:30pm, Sa 8:30am-12pm, Su Closed
Specialties
  • Pediatrics
  • Primary Care

Health & Medical

Health & Medical
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2.5 6
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We have our kids at this place for one reason only. We love our primary care physician (Dr. Yen). She is excellent and very thorough.

However, the praise ends there. The staff are rude and unprofessional. They always seem "bothered" when you call for an appointment, for a referral, or even to just ask a question. They HARDLEY EVER pick up the phone and they SELDOMLY return calls.

If it wasn't for our doctor whom we really value, we would not be patients here.

1
★★☆☆☆

We have our kids at this place for one reason only. We love our primary care physician (Dr. Yen). She is excellent and very thorough.

However, the praise ends there. The staff are rude and unprofessional. They always seem "bothered" when you call for an appointment, for a referral, or even to just ask a question. They HARDLEY EVER pick up the phone and they SELDOMLY return calls.

If it wasn't for our doctor whom we really value, we would not be patients here.

Pros: Doctor Yen. Period.

Cons: Unprofessional staff; scheduling nightmares

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My kids have been seen at this practice for the last three years. We love it. We have several favorite doctors here. They take the time with my kids. Our favorite doctor, Dr Creecey, never seems rushed. Quite the opposite. She spends a lot of time with my kids and acts like there's nowhere else she'd rather be. She also remembers them....even when we just pass her in the hall there to see someone else.
My kids are young, but she talks to them and lets them tell her as much as they can. I love that.
The staff has been great, too. When my son broke his femur at 22 months, a local (unrelated) ER totally missed the fracture and sent us home. Talking to KidsFirst on the phone, they took me seriously that something was still wrong and jumped through hoops to get me squeezed in with a specialist. Because of them, his fracture was finally found and he was finally given some relief (and a body cast) at CHOP.
I have never waited more than 10 minutes for an appointment, and we've had plenty.
I highly recommend this practice!

2
★★★★★

My kids have been seen at this practice for the last three years. We love it. We have several favorite doctors here. They take the time with my kids. Our favorite doctor, Dr Creecey, never seems rushed. Quite the opposite. She spends a lot of time with my kids and acts like there's nowhere else she'd rather be. She also remembers them....even when we just pass her in the hall there to see someone else.
My kids are young, but she talks to them and lets them tell her as much as they can. I love that.
The staff has been great, too. When my son broke his femur at 22 months, a local (unrelated) ER totally missed the fracture and sent us home. Talking to KidsFirst on the phone, they took me seriously that something was still wrong and jumped through hoops to get me squeezed in with a specialist. Because of them, his fracture was finally found and he was finally given some relief (and a body cast) at CHOP.
I have never waited more than 10 minutes for an appointment, and we've had plenty.
I highly recommend this practice!

Pros: Great doctors, good nurses, good staff

Cons: Can be hard to get on phone, but they call back promptly.

.

This is an AWFUL practice, they let my son suffer for weeks, witholding antibiotics til he nearly died of pneumonia. Too busy, disorganized, nasty, unprofessional and dangerous. Take your kid someplace else!

0
★☆☆☆☆

This is an AWFUL practice, they let my son suffer for weeks, witholding antibiotics til he nearly died of pneumonia. Too busy, disorganized, nasty, unprofessional and dangerous. Take your kid someplace else!

.

Staff is horrible, docs are ok - but it is IMPOSSIBLE to make an appointment here (you have to schedule about 4 months in advance).

They rescheduled me THREE TIMES because the doctor couldn't see me. Then we show up for the rescheduled appointment and they say they don't have us on the calendar.

Sure they are connected to a top rate ped hospital, but don't waste your time - you will be completely frustrated trying to make appointments at this place!!

0
★☆☆☆☆

Staff is horrible, docs are ok - but it is IMPOSSIBLE to make an appointment here (you have to schedule about 4 months in advance).

They rescheduled me THREE TIMES because the doctor couldn't see me. Then we show up for the rescheduled appointment and they say they don't have us on the calendar.

Sure they are connected to a top rate ped hospital, but don't waste your time - you will be completely frustrated trying to make appointments at this place!!

Pros: Connected to CHOP

Cons: EVERYTHING ELSE

.

Doctors seem to be good, but way too rushed. You have to make a point to get any questions in during a visit. I've never received a phone call concerning lab results. They don't know anything about your child, never look back at medical history. You have to bring up pre-existing conditions that you want checked. Desk staff is terrible and can't be bothered. Nurses all seem very competent and will take the time with you. Connected with a great hospital, but we're close to going to a smaller practice. A well child visit will last 5 minutes, after a 45 minute wait in the waiting area.

1
★★☆☆☆

Doctors seem to be good, but way too rushed. You have to make a point to get any questions in during a visit. I've never received a phone call concerning lab results. They don't know anything about your child, never look back at medical history. You have to bring up pre-existing conditions that you want checked. Desk staff is terrible and can't be bothered. Nurses all seem very competent and will take the time with you. Connected with a great hospital, but we're close to going to a smaller practice. A well child visit will last 5 minutes, after a 45 minute wait in the waiting area.

Pros: Hospital connection, doctors seem competent

Cons: Waiting times, staff can't be bothered, way too busy

.

The doctors are great, especially Haas, Creecy, and Ahrs. They are really great with the kids, taking the time to speak directly with them in addition to the parents. Their after-hours system, tied into Children's Hospital in Philly, is also terrific. It does, however, take way too long to get an appointment for a checkup, usually at least 3 months. The office staff leaves a lot to be desired. No one ever answers the phone. You always have to leave a message. When you sign-in, no one ever acknowledges your presence, even though there might be 4 girls at the front desk. No one looks up when you leave unless you need to schedule a follow-up visit. I've been taking my kids there for over 6 years. The old Cinnaminson office seemed to run a little better than the new combined office. We deal with the inefficient staff because we just love the doctors! They are all top notch!!!

2
★★★★☆

The doctors are great, especially Haas, Creecy, and Ahrs. They are really great with the kids, taking the time to speak directly with them in addition to the parents. Their after-hours system, tied into Children's Hospital in Philly, is also terrific. It does, however, take way too long to get an appointment for a checkup, usually at least 3 months. The office staff leaves a lot to be desired. No one ever answers the phone. You always have to leave a message. When you sign-in, no one ever acknowledges your presence, even though there might be 4 girls at the front desk. No one looks up when you leave unless you need to schedule a follow-up visit. I've been taking my kids there for over 6 years. The old Cinnaminson office seemed to run a little better than the new combined office. We deal with the inefficient staff because we just love the doctors! They are all top notch!!!

Pros: Doctors, after hours care

Cons: Office staff, wait times

Message from CHOP Primary Care, Mount Laurel

Pediatricians at Children's Hospital of Philadelphia Primary Care practices provide comprehensive healthcare for your child from birth to young adulthood.

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