Bridals By Roma

★★★★★
  • 1096 Us Highway 46

    Clifton, NJ 07013

    Map & Directions
  • 973-777-9344

About Bridals By Roma

4.7692 13
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What a mistake!!!! What kind of people in this sector of Retail Customer Service just close there doors? We are now two months to our wedding date and my fiance has no dress, after it was ordered over 9 months ago. To make matters worse

3
★★★★★

What a mistake!!!! What kind of people in this sector of Retail Customer Service just close there doors? We are now two months to our wedding date and my fiance has no dress, after it was ordered over 9 months ago. To make matters worse

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HORRIBLE !! They don't deserve any stars as far as I'm concerned. We went there with an appointment and the sales person they gave us was an absolute idiot!! She just stood there and stared w/ no recommendations. They made us wait an hour

3
★★★★★

HORRIBLE !! They don't deserve any stars as far as I'm concerned. We went there with an appointment and the sales person they gave us was an absolute idiot!! She just stood there and stared w/ no recommendations. They made us wait an hour

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I was very put off by my phone conversation with the managerof Bridals by Roma. I wanted to start the process of dress shopping over theholidays because my friends and family were in town during this time. I calledto set-up an appointment

3
★★★★★

I was very put off by my phone conversation with the managerof Bridals by Roma. I wanted to start the process of dress shopping over theholidays because my friends and family were in town during this time. I calledto set-up an appointment

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If you want wedding dress shopping to be the best part of wedding planning, I suggest you say away from Bridals by Roma! I still went to Roma after one of my best friends told me how horrible their customer service is. My friend was right,

3
★★★★★

If you want wedding dress shopping to be the best part of wedding planning, I suggest you say away from Bridals by Roma! I still went to Roma after one of my best friends told me how horrible their customer service is. My friend was right,

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This place is HORRENDOUS. Stay away. I bought my gown here, despite the dirty carpets; despite the disgusting dirty staff; and despite the manager Joanne. WORST MISTAKE EVER. Long story short, they do not know how to do alterations- they

3
★★★★★

This place is HORRENDOUS. Stay away. I bought my gown here, despite the dirty carpets; despite the disgusting dirty staff; and despite the manager Joanne. WORST MISTAKE EVER. Long story short, they do not know how to do alterations- they

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I'm sure you'll see a mixed bag of reviews about Bridals by Roma. I can speak to my experience there, and I would ABSOLUTELY NEVER EVER recommend going to this store after the way I was treated. Do yourself a favor and google some other

3
★★★★★

I'm sure you'll see a mixed bag of reviews about Bridals by Roma. I can speak to my experience there, and I would ABSOLUTELY NEVER EVER recommend going to this store after the way I was treated. Do yourself a favor and google some other

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Bridals By Roma made my dream come true for my wedding gown. I could not have been in a better shop. Not only did I find my wedding gown (which they custom made for me), my mother found her MOB dress here too! My bridal consultant was

3
★★★★★

Bridals By Roma made my dream come true for my wedding gown. I could not have been in a better shop. Not only did I find my wedding gown (which they custom made for me), my mother found her MOB dress here too! My bridal consultant was

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From the moment I walked in I was enchanted by the gowns and the ambiance of this store!! The gowns are unmatched by any other in the North New Jersey and NYC ! First let me back up, I looked at their dresses online, which was great

3
★★★★★

From the moment I walked in I was enchanted by the gowns and the ambiance of this store!! The gowns are unmatched by any other in the North New Jersey and NYC ! First let me back up, I looked at their dresses online, which was great

.

I was a client of Bridals By Roma with my wedding this past summer. This was an amazing vendor! I truly cannot say enough GREAT things about this salon. The made "the dress" process easy and uncomplicated. I always received stellar

3
★★★★★

I was a client of Bridals By Roma with my wedding this past summer. This was an amazing vendor! I truly cannot say enough GREAT things about this salon. The made "the dress" process easy and uncomplicated. I always received stellar

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Working with this place has been one nightmare after another. After ordering her dress, my sister went in for her first fitting to find that specific details to the back of her dress were not there. No big deal we were told, they could use the sample dress on the floor as a model to re-create it simply and easily as well as the necessary adjustments for her fitting. Second fitting - details still not taken care of and now told the sample dress was discontinued and they had ripped it to shreds - no longer available to use as a model to re-create the details. luckily, my sister had brought a picture with her so that our mother and I were able to try and re-create it ourselves. They made a final appointment for her to go down and pick up the dress just 3 days before the wedding finalized and pressed. My sister gets a call that morning to tell her not to bother coming down to pick up her dress as they ARE CLOSED!! WHAT? Why didn't they say they were going to be closed so she could come a day earlier to pick up the dress? Why did they make the appointment for this date if they were going to be closed. My sister is supposed to be leaving for her wedding 4 hours away to start getting ready and now she can't because she has to wait around to pick up the dress tomorrow. I can only hope its ready. But so far, not very pleased at all with customer service. This is the last thing a bride needs to be worrying about right before her wedding.

0
★☆☆☆☆

Working with this place has been one nightmare after another. After ordering her dress, my sister went in for her first fitting to find that specific details to the back of her dress were not there. No big deal we were told, they could use the sample dress on the floor as a model to re-create it simply and easily as well as the necessary adjustments for her fitting. Second fitting - details still not taken care of and now told the sample dress was discontinued and they had ripped it to shreds - no longer available to use as a model to re-create the details. luckily, my sister had brought a picture with her so that our mother and I were able to try and re-create it ourselves. They made a final appointment for her to go down and pick up the dress just 3 days before the wedding finalized and pressed. My sister gets a call that morning to tell her not to bother coming down to pick up her dress as they ARE CLOSED!! WHAT? Why didn't they say they were going to be closed so she could come a day earlier to pick up the dress? Why did they make the appointment for this date if they were going to be closed. My sister is supposed to be leaving for her wedding 4 hours away to start getting ready and now she can't because she has to wait around to pick up the dress tomorrow. I can only hope its ready. But so far, not very pleased at all with customer service. This is the last thing a bride needs to be worrying about right before her wedding.

Pros: moderate selection of dresses to choose from

Cons: Terrible customer service

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BRIDES BEWARE!! BRIDALS BY ROMA IN CLIFTON, NJ will offer you a ONE DAY ONLY - JUST FOR YOU 10% discount if you put a deposit down on a dress. DON'T DO IT!!! It's non-refundable. I called back and honestly explained my situation, hoping that honesty would help them have a heart and give me my money back. NO...it made the manager (Joanne, I believe her name is) hang up on me. It's incredible to me how they have stayed in business at all. Unprofessional and rude...and I feel like they stole my money from me. It's like the manager was an 8 year old girl who was throwing a tantrum when I asked for my money back. Then she HUNG UP ON ME! HOW RUDE IS THAT?! Plus, I hear that their alterations don't last.

0
★☆☆☆☆

BRIDES BEWARE!! BRIDALS BY ROMA IN CLIFTON, NJ will offer you a ONE DAY ONLY - JUST FOR YOU 10% discount if you put a deposit down on a dress. DON'T DO IT!!! It's non-refundable. I called back and honestly explained my situation, hoping that honesty would help them have a heart and give me my money back. NO...it made the manager (Joanne, I believe her name is) hang up on me. It's incredible to me how they have stayed in business at all. Unprofessional and rude...and I feel like they stole my money from me. It's like the manager was an 8 year old girl who was throwing a tantrum when I asked for my money back. Then she HUNG UP ON ME! HOW RUDE IS THAT?! Plus, I hear that their alterations don't last.

Pros: Nothing good to say

Cons: HORRIBLE CUSTOMER SERVICE

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This was unfortunately the first place I went. Dresses were dirty and smelled. Woman who helped me lied about the dresses I tried on. Told me I had to pay $300 to know the name of the designer and wouldn't let me see the tags. As soon as I took it off she ran away with it. When I went home, I called the manager and he told me the same, and hung up on me. Cannot believe they are still in business when so many brides-to-be know to go to netbride, chrissy'os, RK or another online price-beating store to get a much better deal and be treated like they should. Dress they showed me (that I eventually did find without their help or attitude) was $1200 in store; $800 matched elsewhere. Bridesmaids section was nice -- but again, way overpriced. That part is in separate store so you don't even have to go near those terrible bridal salespeople if you do check that part out. Make no mistake - these people are soley in business because of girls who don't do their homework. Do yourself a favor and stay away from this horrible place. Posted this on theknot and saved lots of girls time and money. Hope this helps.

0
★☆☆☆☆

This was unfortunately the first place I went. Dresses were dirty and smelled. Woman who helped me lied about the dresses I tried on. Told me I had to pay $300 to know the name of the designer and wouldn't let me see the tags. As soon as I took it off she ran away with it. When I went home, I called the manager and he told me the same, and hung up on me. Cannot believe they are still in business when so many brides-to-be know to go to netbride, chrissy'os, RK or another online price-beating store to get a much better deal and be treated like they should. Dress they showed me (that I eventually did find without their help or attitude) was $1200 in store; $800 matched elsewhere. Bridesmaids section was nice -- but again, way overpriced. That part is in separate store so you don't even have to go near those terrible bridal salespeople if you do check that part out. Make no mistake - these people are soley in business because of girls who don't do their homework. Do yourself a favor and stay away from this horrible place. Posted this on theknot and saved lots of girls time and money. Hope this helps.

Pros: Bridesmaid section has lots to browse through

Cons: Worn, smelly dresses, terrible customer service, beyond overpriced, lying sales team

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I got married in 2006, I know this review is a little late but I just received my dress from the dry cleaners and thought to my self.... every one needs to know about Bridals by Roma in Clifton, NJ....

I want to start off and tell you my salesgirl was sweet, honest, and she basically figured out my style and helped me find the most perfect dress. As I walked through with my dress to see if I felt comfortable the Manager and most of the other sales girls all told me I looked great. (I know what you are thinking that is what they all say.... but I felt they truly meant it)

The rest is history I bought the dress got fitted by a perfectionist and my dress fit like a glove. Perfect, it was just what I always dreamt about. On April 22, 2006 I received so many complements about my dress and I have to say thanks to the ladies and Roma for the only thing that went right during my wedding... (It rained and sleeted all day....oh well) BUT THE DRESS WAS AMAZING!!!!

Once again thank you Bridals by Roma and I vow to let everyone know about how wonderful the experience at your Bridal Salon was.... you often hear the negative people... not enough Happy or Thrilled people post so I wanted to be sure that I would post because I am sure there are other thousands of woman who have been just as happy as I was with the experience!

Thank you,
Christina Scarpa
April 22, 2006

2
★★★★★

I got married in 2006, I know this review is a little late but I just received my dress from the dry cleaners and thought to my self.... every one needs to know about Bridals by Roma in Clifton, NJ....

I want to start off and tell you my salesgirl was sweet, honest, and she basically figured out my style and helped me find the most perfect dress. As I walked through with my dress to see if I felt comfortable the Manager and most of the other sales girls all told me I looked great. (I know what you are thinking that is what they all say.... but I felt they truly meant it)

The rest is history I bought the dress got fitted by a perfectionist and my dress fit like a glove. Perfect, it was just what I always dreamt about. On April 22, 2006 I received so many complements about my dress and I have to say thanks to the ladies and Roma for the only thing that went right during my wedding... (It rained and sleeted all day....oh well) BUT THE DRESS WAS AMAZING!!!!

Once again thank you Bridals by Roma and I vow to let everyone know about how wonderful the experience at your Bridal Salon was.... you often hear the negative people... not enough Happy or Thrilled people post so I wanted to be sure that I would post because I am sure there are other thousands of woman who have been just as happy as I was with the experience!

Thank you,
Christina Scarpa
April 22, 2006

Pros: If I had 5 thumbs they would all be up

Cons: I only got to wear the dress once... Well you only get married once =)

 

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