Computax

★☆☆☆☆
  • 410 Main St

    Orange, NJ 07050

    Map & Directions
  • 973-675-7005

About Computax

Finance

Finance
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Where do I begin? Unfortunately the apartment building where I live uses Computex to collect the rent. I moved in to my apartment a couple of years ago and in the last 3 months any time I had to deal with this company it has been a horrible experience.

First, I went to pay my rent -- stood in a very long line and when I had a question the lady at the window had no idea what she was doing. A few days later I receive some letter stating that my account was past due and they "were attempting to collect a debt".

I went back to their office -- this time a young lady at the window could not explain where my payment had gone and seemed annoyed at the fact that I was interrupting her chat with another co-worker. She then got another staff member who told me that my payment was put into someone else's account. All of my information was on my payment including where I live so when I asked how is this possible he also seemed irritated -- as if I dont have a right to ask or be upset. He gave me an apology which I felt was because he had to not because they care that these mistakes are being made.

You cannot get anything done over the phone because when you call and the lady answers she know nothing.

Also I am receiving the statements to pay my rent really late in the last 3 months. So I asked the guy at the window and he said its a post office issue. I have been there for a few years and never have I received these statements so late or received such poor service.

I did notice that all of the staff is new except for one guy. The staff I have dealt with in the last 3 months really have no idea what they are doing.

I don't understand why any landlord would pay for this company to provide such poor service???? Please hire people who actually care or want to work.

1
★☆☆☆☆

Where do I begin? Unfortunately the apartment building where I live uses Computex to collect the rent. I moved in to my apartment a couple of years ago and in the last 3 months any time I had to deal with this company it has been a horrible experience.

First, I went to pay my rent -- stood in a very long line and when I had a question the lady at the window had no idea what she was doing. A few days later I receive some letter stating that my account was past due and they "were attempting to collect a debt".

I went back to their office -- this time a young lady at the window could not explain where my payment had gone and seemed annoyed at the fact that I was interrupting her chat with another co-worker. She then got another staff member who told me that my payment was put into someone else's account. All of my information was on my payment including where I live so when I asked how is this possible he also seemed irritated -- as if I dont have a right to ask or be upset. He gave me an apology which I felt was because he had to not because they care that these mistakes are being made.

You cannot get anything done over the phone because when you call and the lady answers she know nothing.

Also I am receiving the statements to pay my rent really late in the last 3 months. So I asked the guy at the window and he said its a post office issue. I have been there for a few years and never have I received these statements so late or received such poor service.

I did notice that all of the staff is new except for one guy. The staff I have dealt with in the last 3 months really have no idea what they are doing.

I don't understand why any landlord would pay for this company to provide such poor service???? Please hire people who actually care or want to work.

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