True Love Bridal

★★★★☆
  • 55 State Route 34 # D

    Matawan, NJ 07747

    Map & Directions
  • 732-946-4245

About True Love Bridal

Categories
Hours
Sun, Mon, Wed, noon - 5pm; Tue, Fri, 11am - 5pm; Thu, 11am - 8pm; Sat, 10am - 5pm

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3.8 10
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I had a nice experience at this shop. I was able to find a suitable gown for my daughter's upcoming wedding. The ladies were very helpful and patient.

5
★★★★★

I had a nice experience at this shop. I was able to find a suitable gown for my daughter's upcoming wedding. The ladies were very helpful and patient.

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I really had such a wonderful experience at True Love Bridal!!!! I would tell everyone to go! I got everything I needed for my day there! I got my dress of my dreams! I really didn't know what I really wanted when I first came to them but they were never pushy, really gave me so much information to help me to make my decision. They let me take pictures which is such a help. They had the biggest selection around of everything! The owner Gail and the sales staff were so nice! I don't even live that close to the store and it was worth the trip! I would tell everyone to go!

5
★★★★★

I really had such a wonderful experience at True Love Bridal!!!! I would tell everyone to go! I got everything I needed for my day there! I got my dress of my dreams! I really didn't know what I really wanted when I first came to them but they were never pushy, really gave me so much information to help me to make my decision. They let me take pictures which is such a help. They had the biggest selection around of everything! The owner Gail and the sales staff were so nice! I don't even live that close to the store and it was worth the trip! I would tell everyone to go!

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Very unsatisfactory experience. The owner was very RUDE. My experience was uncomfortable the entire time. The bridal party I was a part of arrived when the store was busy on and off. They allowed us to use both dressing rooms but when the store got busy they demanded we all squeeze into 1 instead of letting us finish before the next party went in!!
After all that we never processed the order of the dresses because the whole bridal party wasn't present, HOWEVER they got the girls who were present to put a deposit down. (on dresses which were never processed to the manufacturer)
Needless to say the wedding never happened, dresses were never ordered and STILL they wouldn't refund or credit our money back. Where did our money go? Not to dresses that they would have been stuck with!
Would never go back and definitely would never recommend!

1
★☆☆☆☆

Very unsatisfactory experience. The owner was very RUDE. My experience was uncomfortable the entire time. The bridal party I was a part of arrived when the store was busy on and off. They allowed us to use both dressing rooms but when the store got busy they demanded we all squeeze into 1 instead of letting us finish before the next party went in!!
After all that we never processed the order of the dresses because the whole bridal party wasn't present, HOWEVER they got the girls who were present to put a deposit down. (on dresses which were never processed to the manufacturer)
Needless to say the wedding never happened, dresses were never ordered and STILL they wouldn't refund or credit our money back. Where did our money go? Not to dresses that they would have been stuck with!
Would never go back and definitely would never recommend!

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Gail the owner is rude and nasty. I bought my dress at TRUE LOVE BRIDAL and it was a mistake. Gail is unorganized makes mistakes on orders and has millions of excuses. There is not seamstress on staff and claims alterations are free and this is not the case. Please if you are recently engaged save yourself a headache and search elsewhere for your dream dress, TRUE LOVE BRIDAL turns your dream into a nightmare.

1
★☆☆☆☆

Gail the owner is rude and nasty. I bought my dress at TRUE LOVE BRIDAL and it was a mistake. Gail is unorganized makes mistakes on orders and has millions of excuses. There is not seamstress on staff and claims alterations are free and this is not the case. Please if you are recently engaged save yourself a headache and search elsewhere for your dream dress, TRUE LOVE BRIDAL turns your dream into a nightmare.

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.

I had a wonderful experience at True Love Bridal. I laughed and mom cried. We were treated like family which made our experience very memorable. Thank you, Gail.

5
★★★★★

I had a wonderful experience at True Love Bridal. I laughed and mom cried. We were treated like family which made our experience very memorable. Thank you, Gail.

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.

When I walked into this "sweet" store, I knew immediately that I would find the gown of my dreams-and I did.
Couldn't believe the great choices of not only gowns, but accessories too.
The staff is great.
The prices are great.
I was able to stay as long as I wanted.
No restriction on time.
This place is a must for every bride.

5
★★★★★

When I walked into this "sweet" store, I knew immediately that I would find the gown of my dreams-and I did.
Couldn't believe the great choices of not only gowns, but accessories too.
The staff is great.
The prices are great.
I was able to stay as long as I wanted.
No restriction on time.
This place is a must for every bride.

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.

I went to so many different bridal shops with no luck until I went to True Love Bridal. I went in thinking I wanted a mermaid gown and must have tried on at least twenty dresses. I felt awful telling the woman helping me that I had changed my mind and wanted to try on ball gowns. They were kind enough to pull another fifteen gowns for me. I felt absolutely no pressure to buy. In fact, they told me to go home, look at the pictures I had taken (yes girls, you can take pics) and then make my decision. Long story, short, I found a magnificent dress at a great price any my bridesmaids and mom are getting their dresses there too. I cannot thank the women at True Love Bridal enough!

5
★★★★★

I went to so many different bridal shops with no luck until I went to True Love Bridal. I went in thinking I wanted a mermaid gown and must have tried on at least twenty dresses. I felt awful telling the woman helping me that I had changed my mind and wanted to try on ball gowns. They were kind enough to pull another fifteen gowns for me. I felt absolutely no pressure to buy. In fact, they told me to go home, look at the pictures I had taken (yes girls, you can take pics) and then make my decision. Long story, short, I found a magnificent dress at a great price any my bridesmaids and mom are getting their dresses there too. I cannot thank the women at True Love Bridal enough!

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.

We were given several wonderful recommendations by friends who had purchased their wedding gowns at True Love Bridal. We really thought that their experience was too good to be true, the way they went on and on about the staff and customer service! Well, they were all right. My sister and I are getting married 10 months apart, and we couldn't believe the wonderful selection, the great prices, and everything to choose from in one place. The staff is great, and we received an additional discount because we're doing everything for our 2 weddings there.
Anyone writing a negative review about this store must have crazy motives.
We have been in the store several times, and have really gotten to know the staff and owner. THESE ARE TRULY REMARKABLE PEOPLE!
Do yourself a favor, shop for your dream dress at True Love Bridal. We are two happy, happy brides.

5
★★★★★

We were given several wonderful recommendations by friends who had purchased their wedding gowns at True Love Bridal. We really thought that their experience was too good to be true, the way they went on and on about the staff and customer service! Well, they were all right. My sister and I are getting married 10 months apart, and we couldn't believe the wonderful selection, the great prices, and everything to choose from in one place. The staff is great, and we received an additional discount because we're doing everything for our 2 weddings there.
Anyone writing a negative review about this store must have crazy motives.
We have been in the store several times, and have really gotten to know the staff and owner. THESE ARE TRULY REMARKABLE PEOPLE!
Do yourself a favor, shop for your dream dress at True Love Bridal. We are two happy, happy brides.

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Terrible experience from mid - start to finish. They rope you in with MILD kindness and once the deal is sealed - their attitudes take a dive.

These women have absolutely no professionalism, not a clue about how to provide customer service, lack of pose and etiquette, and they do not have a speck of compassion. Every word out of Gail's mouth, Owner,and other employees, is laced with sarcasm and defensiveness.

It is also extremely gratifying to find the owner posting her own 5 star reviews - a prime example of how she is constantly on the defense for protecting her store's reputation. Perhaps she should put more effort into her clients and their needs rather than posting on yahoo or indulging in her daily McDonalds lunch-ins.

I strongly recommend you do not use their services for anything. "Customer service is a proactive attitude that can be summed up as: I care and I can do." None of this was provided. It was more like - I don't care and I won't.

It was a miserable failure and the owner should be ashamed of herself.

0
★☆☆☆☆

Terrible experience from mid - start to finish. They rope you in with MILD kindness and once the deal is sealed - their attitudes take a dive.

These women have absolutely no professionalism, not a clue about how to provide customer service, lack of pose and etiquette, and they do not have a speck of compassion. Every word out of Gail's mouth, Owner,and other employees, is laced with sarcasm and defensiveness.

It is also extremely gratifying to find the owner posting her own 5 star reviews - a prime example of how she is constantly on the defense for protecting her store's reputation. Perhaps she should put more effort into her clients and their needs rather than posting on yahoo or indulging in her daily McDonalds lunch-ins.

I strongly recommend you do not use their services for anything. "Customer service is a proactive attitude that can be summed up as: I care and I can do." None of this was provided. It was more like - I don't care and I won't.

It was a miserable failure and the owner should be ashamed of herself.

Pros: None

Cons: Read Below

.

I recently visited this bridal shop with my daughter and had a very pleasant experience. The shop is filled with wonderful quality bridal attire and accessories. The staff is both courteous amd patient. They were happy to show my daughter many items and assisted her in trying on the gowns she chose. They offered suggestions but did not try to push us into a sale. The pricies are very fair and the service is top notch. We dealt with Gail. She is both knowledgable and professional and will make you feel very comfortable. I have been to several bridal stores and none can compare to True Love Bridal. I highly recommend this shop to all. They will go out of their way to please their customers.

5
★★★★★

I recently visited this bridal shop with my daughter and had a very pleasant experience. The shop is filled with wonderful quality bridal attire and accessories. The staff is both courteous amd patient. They were happy to show my daughter many items and assisted her in trying on the gowns she chose. They offered suggestions but did not try to push us into a sale. The pricies are very fair and the service is top notch. We dealt with Gail. She is both knowledgable and professional and will make you feel very comfortable. I have been to several bridal stores and none can compare to True Love Bridal. I highly recommend this shop to all. They will go out of their way to please their customers.

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