Pearl & Son Air Cond & Refrign

★★★☆☆

About Pearl & Son Air Cond & Refrign

Categories
  • Air Conditioning Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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2.5 2
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I really liked Pearl & Sons. They came out and installed (2) two-zone heating and air conditioning units, 2 years ago. Just last week, I had a problem with my air conditioning unit and I called them to have them come out and fix it. He said check the fuses, I did, flipped the breaker, it worked, easy-peasy. And I was happy I didn't have to pay for a service call. But then it happened again, and again. At this point, our hardwood floors are getting ruined because there is leaking through the ceiling. So we called again, no answer. Left messages, no return calls. Finally, we gave up and called a service man to come over and check it out. Guess what? He can't fix it because the air conditioner was installed backwards and the service door is facing the attic wall. There is no way to access the air conditioner panel unless we completely remove the whole system and install it properly, meaning rerunning the pipes, cutting sheet rock, etc.. I don't understand how this could happen or how the township didn't notice it. But THIS is why he wouldn't return our calls, because he KNEW he wouldn't be able to service the air conditioner unless he admitted his mistake and pay a lot of money to reverse it. Shame on you Pearl & Sons. I'm so disappointed.

1
★☆☆☆☆

I really liked Pearl & Sons. They came out and installed (2) two-zone heating and air conditioning units, 2 years ago. Just last week, I had a problem with my air conditioning unit and I called them to have them come out and fix it. He said check the fuses, I did, flipped the breaker, it worked, easy-peasy. And I was happy I didn't have to pay for a service call. But then it happened again, and again. At this point, our hardwood floors are getting ruined because there is leaking through the ceiling. So we called again, no answer. Left messages, no return calls. Finally, we gave up and called a service man to come over and check it out. Guess what? He can't fix it because the air conditioner was installed backwards and the service door is facing the attic wall. There is no way to access the air conditioner panel unless we completely remove the whole system and install it properly, meaning rerunning the pipes, cutting sheet rock, etc.. I don't understand how this could happen or how the township didn't notice it. But THIS is why he wouldn't return our calls, because he KNEW he wouldn't be able to service the air conditioner unless he admitted his mistake and pay a lot of money to reverse it. Shame on you Pearl & Sons. I'm so disappointed.

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Pearl and Sons installed our central air and heating. We were very pleased with their work. They worked very quickly and were very affordable. They will also do repairs on old units as well as install new ones. They will only sell you want you need.

4
★★★★☆

Pearl and Sons installed our central air and heating. We were very pleased with their work. They worked very quickly and were very affordable. They will also do repairs on old units as well as install new ones. They will only sell you want you need.

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