All Towns & Country Moving

★☆☆☆☆

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The amount of damage done was to my possessions was immense. Broken doors, dented refrigerator, cracked entertainment center. The list of damaged items is two pages long. And the items missing....worse! 20-25 DVD's from different boxes-not one missing box, but different boxes. My fathers Lionel train. My genuine Star Trek communicator. Area rugs, paper shredder, gun parts, 5 boxes of clothes. At least 6 boxes were opened and searched. And their insurance??? Pennies on the dollar. The state should shut them down.

1
★☆☆☆☆

The amount of damage done was to my possessions was immense. Broken doors, dented refrigerator, cracked entertainment center. The list of damaged items is two pages long. And the items missing....worse! 20-25 DVD's from different boxes-not one missing box, but different boxes. My fathers Lionel train. My genuine Star Trek communicator. Area rugs, paper shredder, gun parts, 5 boxes of clothes. At least 6 boxes were opened and searched. And their insurance??? Pennies on the dollar. The state should shut them down.

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Here??s a summary in case you don??t want to read through the following detailed account of our experience with these masters of fraud: We were overcharged, given the run around, shaken down for gratuity, boxed out of knowing where our stuff was, and basically held at the mercy of the fact that they had our belongings hostage. Regardless of what their salesman says, this company does NOT care about its clients, and has NO qualms with baiting and switching honest people who are just looking for a solid service they can trust.
Having read some other reviews across the internet, it seems that our experience echoes a number of others. We were planning our first long-distance move, and were looking to work with a local company. After obtaining numerous estimates, we received what seemed to be a reasonable one from Mike Munoz, the head salesperson at All Towns and Country. Mike's job is essentially to make you comfortable ?? he??ll tell you all about how he's just a local guy,that their best business is obtained through word of mouth, etc. WHAT A CROCK. We hired All Towns & Country Moving on 5/11/2009 to execute a scheduled 5/27/09 move from North Bergen, NJ to Raleigh, NC for a job transfer. After much correspondence, and e-mailed submission of a very detailed inventory list, we received a binding quote from All Towns sales rep Mike Munoz. We sent him a revised inventory via e-mail one day prior to pickup (5/26) in order to get an adjusted estimate, and he didn??t respond? and after calling him in order to get some sort of answer or at least confirmation that they had received the revisions and would work out the numbers for us, he just blew it off, saying "Oh, don??t worry about it -- it'll still weigh about the same.?
The movers arrived over an hour behind schedule on pickup day, and the foreman was unapologetic. Nearing almost completion of the loading process, the foreman approached and said our inventory size ??increased?? to 850 cubic feet ?? 355 cubic feet OVER the initial quote from Mr. Munoz. I asked about the updated inventory we??d submitted, and the foreman said ??the paperwork has been in the truck for since 5/11, and he was not notified of any changes. I then requested he and I call Mr. Munoz, and measure the load over the phone to affirm the alleged 885 cubic feet of inventory. He refused, saying the truck was already closed up, and there would be additional charges to unload the truck for a re-size measurement. He then proceeded to overcharge my credit card, saying it would be put toward my final balance, but in reality giving himself an unauthorized tip in the amount of 10% of the total for the move!
When we attempted to follow up on these issues on 5/29 (after two days of no response from Mr. Munoz), the communication from All Towns became nonexistent altogether. During the transport window (5/28-5/30), our calls were twice intercepted by a woman named "Nicole" who was as unhelpful and sour as humanly possible, and after that point all communication with the company ceased, despite our continued attempts. We pressed every option possible on their phone menu, and even left messages for their owner, Andy.
At this point, the truck was a day late, and when we finally DID speak with the driver, he wouldn??t let us know exactly where they were ?? only that they were ??on the way?.
We continued to try and reach the company, and finally got a hold of a salesperson named Stan who, after some conversation divulged to us that what we were going through was not unusual. He told us that he had only worked there a month or two and felt horrible ?? that they typically bait-and-switched people. He apologized, and alerted me to the fact that the lack of communication from All Towns was on purpose, and I should expect ??the worst of outcomes.? After consistent interrogation and concern, Stan pulled up our actual contract in their database, and confirmed my inventory was in reality: 630 cubic feet (only 130 feet over Mr. Munoz??s original quote. In fear of losing his job by divulging this information to me, he hung up, and that was the last time I heard from Stan.
The movers finally called me late afternoon on 5/31, citing I now owed another fraudulent balance. Cautious because of the information Stan gave me, I told the movers I would only pay this balance if they measured the inventory before unloading, and sign a letter I drafted that would corroborate what Stan told me. They agreed to this request. The load actually measured out to be exactly 630 cubic feet; the exact amount Stan told me over the phone on 5/30 (instead of the ??re-assessed?? 850 cubic feet I signed for at the 5/27 pickup).
In retrospect, we should have had the police present when they pulled up to make them have to wait until the truck was emptied before they got the final balance paid to them (in cash, no less) ?? instead, they essentially told me they would not unload until they had their money in hand.

1
★☆☆☆☆

Here??s a summary in case you don??t want to read through the following detailed account of our experience with these masters of fraud: We were overcharged, given the run around, shaken down for gratuity, boxed out of knowing where our stuff was, and basically held at the mercy of the fact that they had our belongings hostage. Regardless of what their salesman says, this company does NOT care about its clients, and has NO qualms with baiting and switching honest people who are just looking for a solid service they can trust.
Having read some other reviews across the internet, it seems that our experience echoes a number of others. We were planning our first long-distance move, and were looking to work with a local company. After obtaining numerous estimates, we received what seemed to be a reasonable one from Mike Munoz, the head salesperson at All Towns and Country. Mike's job is essentially to make you comfortable ?? he??ll tell you all about how he's just a local guy,that their best business is obtained through word of mouth, etc. WHAT A CROCK. We hired All Towns & Country Moving on 5/11/2009 to execute a scheduled 5/27/09 move from North Bergen, NJ to Raleigh, NC for a job transfer. After much correspondence, and e-mailed submission of a very detailed inventory list, we received a binding quote from All Towns sales rep Mike Munoz. We sent him a revised inventory via e-mail one day prior to pickup (5/26) in order to get an adjusted estimate, and he didn??t respond? and after calling him in order to get some sort of answer or at least confirmation that they had received the revisions and would work out the numbers for us, he just blew it off, saying "Oh, don??t worry about it -- it'll still weigh about the same.?
The movers arrived over an hour behind schedule on pickup day, and the foreman was unapologetic. Nearing almost completion of the loading process, the foreman approached and said our inventory size ??increased?? to 850 cubic feet ?? 355 cubic feet OVER the initial quote from Mr. Munoz. I asked about the updated inventory we??d submitted, and the foreman said ??the paperwork has been in the truck for since 5/11, and he was not notified of any changes. I then requested he and I call Mr. Munoz, and measure the load over the phone to affirm the alleged 885 cubic feet of inventory. He refused, saying the truck was already closed up, and there would be additional charges to unload the truck for a re-size measurement. He then proceeded to overcharge my credit card, saying it would be put toward my final balance, but in reality giving himself an unauthorized tip in the amount of 10% of the total for the move!
When we attempted to follow up on these issues on 5/29 (after two days of no response from Mr. Munoz), the communication from All Towns became nonexistent altogether. During the transport window (5/28-5/30), our calls were twice intercepted by a woman named "Nicole" who was as unhelpful and sour as humanly possible, and after that point all communication with the company ceased, despite our continued attempts. We pressed every option possible on their phone menu, and even left messages for their owner, Andy.
At this point, the truck was a day late, and when we finally DID speak with the driver, he wouldn??t let us know exactly where they were ?? only that they were ??on the way?.
We continued to try and reach the company, and finally got a hold of a salesperson named Stan who, after some conversation divulged to us that what we were going through was not unusual. He told us that he had only worked there a month or two and felt horrible ?? that they typically bait-and-switched people. He apologized, and alerted me to the fact that the lack of communication from All Towns was on purpose, and I should expect ??the worst of outcomes.? After consistent interrogation and concern, Stan pulled up our actual contract in their database, and confirmed my inventory was in reality: 630 cubic feet (only 130 feet over Mr. Munoz??s original quote. In fear of losing his job by divulging this information to me, he hung up, and that was the last time I heard from Stan.
The movers finally called me late afternoon on 5/31, citing I now owed another fraudulent balance. Cautious because of the information Stan gave me, I told the movers I would only pay this balance if they measured the inventory before unloading, and sign a letter I drafted that would corroborate what Stan told me. They agreed to this request. The load actually measured out to be exactly 630 cubic feet; the exact amount Stan told me over the phone on 5/30 (instead of the ??re-assessed?? 850 cubic feet I signed for at the 5/27 pickup).
In retrospect, we should have had the police present when they pulled up to make them have to wait until the truck was emptied before they got the final balance paid to them (in cash, no less) ?? instead, they essentially told me they would not unload until they had their money in hand.

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A Nightmare!!

My stuff just arrived today, 2 weeks late!!! And, the owner, Andy called me last night at 9pm CT, screaming and yelling at me to be paid in cash. Fraud! And, he hung up on me and said "you will never see your stuff". l spent my day with my bank and on the phone with the local police. This Company is horrible, I would not even call them a Company. Do not use them! Save yourself a nightmare.

1
★☆☆☆☆

A Nightmare!!

My stuff just arrived today, 2 weeks late!!! And, the owner, Andy called me last night at 9pm CT, screaming and yelling at me to be paid in cash. Fraud! And, he hung up on me and said "you will never see your stuff". l spent my day with my bank and on the phone with the local police. This Company is horrible, I would not even call them a Company. Do not use them! Save yourself a nightmare.

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Horror, horror, horror. Mike Munoz, the salesperson is a fuc*in predator. Nicole, a "customer service rep" is a despicable person, who in discussion about how disheartening this move was for my elderly parents told me that she hated her dead parents and neither respected or admired ANYONE.
When I assured her that the BBB would get a full report on our horrid experience, she said, "Go ahead, it will do you no good, YOU KNOW WHY, because we pay them and they listen to us - not to you!

Andy was slightly better, even though he flat out lied to me innumerable times, he did adjust the 100% increase in the cost from the estimate price.

These people have no values, no integrity.
The bait is Mike; he sells you everything and assures you he is looking out for you. When things start to unravel he becomes totally unavailable and you ARE NOT ALLOWED to speak to him. If voice recognition means anything, it is my belief that when you do get him phone he changes his name to Tom and he becomes "just and office guy".

The " we only use company owned trucks and our own employee, incented workers, becomes a truck with cardboard signs on the doors and 4 guys in Tee shirts. Then the move across 800 miles of highway ends up in the hands of a independent hauler who has a single manpower person on the receiving end to help unload.

Damage to furniture and belongings abounds.
For four days I was told that the delivery would be THAT DAY.
I should have had the police present when they pulled up to make them have to wait till the truck was emptied before they got the Postal Money Order.
These are people without scruples they are predators and provided my brother, sister and myself along with my 90-year-old parents the worst customer experience of the 400 years of our collective lives.

The last time I talked to one of these predators, Andy told me that things were so bad that the company was "going out of business". My parents furniture was still in their hands, er make that a haulers hands, so I elected not to say what came to mind and that was - WELL AT LEAST THEIR ARE A FEW PR*CKS THAT ARE LOOSING THEIR JOBS.

1
★☆☆☆☆

Horror, horror, horror. Mike Munoz, the salesperson is a fuc*in predator. Nicole, a "customer service rep" is a despicable person, who in discussion about how disheartening this move was for my elderly parents told me that she hated her dead parents and neither respected or admired ANYONE.
When I assured her that the BBB would get a full report on our horrid experience, she said, "Go ahead, it will do you no good, YOU KNOW WHY, because we pay them and they listen to us - not to you!

Andy was slightly better, even though he flat out lied to me innumerable times, he did adjust the 100% increase in the cost from the estimate price.

These people have no values, no integrity.
The bait is Mike; he sells you everything and assures you he is looking out for you. When things start to unravel he becomes totally unavailable and you ARE NOT ALLOWED to speak to him. If voice recognition means anything, it is my belief that when you do get him phone he changes his name to Tom and he becomes "just and office guy".

The " we only use company owned trucks and our own employee, incented workers, becomes a truck with cardboard signs on the doors and 4 guys in Tee shirts. Then the move across 800 miles of highway ends up in the hands of a independent hauler who has a single manpower person on the receiving end to help unload.

Damage to furniture and belongings abounds.
For four days I was told that the delivery would be THAT DAY.
I should have had the police present when they pulled up to make them have to wait till the truck was emptied before they got the Postal Money Order.
These are people without scruples they are predators and provided my brother, sister and myself along with my 90-year-old parents the worst customer experience of the 400 years of our collective lives.

The last time I talked to one of these predators, Andy told me that things were so bad that the company was "going out of business". My parents furniture was still in their hands, er make that a haulers hands, so I elected not to say what came to mind and that was - WELL AT LEAST THEIR ARE A FEW PR*CKS THAT ARE LOOSING THEIR JOBS.

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i hired this company to complete my move from ny to california and it was the best moving experience i have had compared to the last 6 with different companies. i have read may reports about all towns some are just a negative as the ones posted here, however i found many more excellent reviews about them. what i have noticed with these reviews is that the customer seems to have the attitudes that the customer is always right. please beaware that this saying doesn't go as far as it used to. you have many customers who purposely take advantage of that saying. how many people say in their reviews there price changed??? all of them. why should your price stay the same?? i'll tell you why it shouldn't; #1 how many times did you hear the word ESTIMATE???? now define that word....thank you. a guess, an idea of cost is what estimate means when we are talking money. items are weighed and not everyone has the same amount of stuff. especially ikea furniture it doesnt weigh a thing, but it is pretty much same in size to any other furniture. that makes a difference in cost. now i know i had to pay more because i had more stuff on tha day the came and loaded me up. i had more boxes and a few peices i thought but couldnt part with. i can only imagine that at least half of these complaints are lies. i want to know why a person would think that their items can be delivered from ny to cali in 1 week??? you need to educate your self. the entire industry consolidates there moves. just imagine if everyone that is moving get one truck or how ever many trucks they need, and is on the road. do you know the traffic that will be, do you know that is like a million dollars more. did you know trucks have to stop before and upon entering a state so the d.o.t registers them {department of transportation} to make sure they arent driving 20 hours out of the day driving carelessly killing some one in your family...thwey make stops to deliver other people. so please tell me how they can make it in one week. back to prices, you tell this company you have the items of a one bedroom apartment and your lying to them they get there and it turns out that you have a 3 bedroom home with full basement, should your price remain the same. i just say before you knock a company do your homework and not just checking these random reviews. they can be put there by a competing company or a fired employee. joan sccalia, san diego, ca

3
★★★☆☆

i hired this company to complete my move from ny to california and it was the best moving experience i have had compared to the last 6 with different companies. i have read may reports about all towns some are just a negative as the ones posted here, however i found many more excellent reviews about them. what i have noticed with these reviews is that the customer seems to have the attitudes that the customer is always right. please beaware that this saying doesn't go as far as it used to. you have many customers who purposely take advantage of that saying. how many people say in their reviews there price changed??? all of them. why should your price stay the same?? i'll tell you why it shouldn't; #1 how many times did you hear the word ESTIMATE???? now define that word....thank you. a guess, an idea of cost is what estimate means when we are talking money. items are weighed and not everyone has the same amount of stuff. especially ikea furniture it doesnt weigh a thing, but it is pretty much same in size to any other furniture. that makes a difference in cost. now i know i had to pay more because i had more stuff on tha day the came and loaded me up. i had more boxes and a few peices i thought but couldnt part with. i can only imagine that at least half of these complaints are lies. i want to know why a person would think that their items can be delivered from ny to cali in 1 week??? you need to educate your self. the entire industry consolidates there moves. just imagine if everyone that is moving get one truck or how ever many trucks they need, and is on the road. do you know the traffic that will be, do you know that is like a million dollars more. did you know trucks have to stop before and upon entering a state so the d.o.t registers them {department of transportation} to make sure they arent driving 20 hours out of the day driving carelessly killing some one in your family...thwey make stops to deliver other people. so please tell me how they can make it in one week. back to prices, you tell this company you have the items of a one bedroom apartment and your lying to them they get there and it turns out that you have a 3 bedroom home with full basement, should your price remain the same. i just say before you knock a company do your homework and not just checking these random reviews. they can be put there by a competing company or a fired employee. joan sccalia, san diego, ca

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First, I can't believe I have to give them any stars at all. Do they even have negative stars??
When you first call, they act they like care and tell you of course your stuff will get to you when you like. WHAT A CROCK OF S**T. They are so incompetent. My stuff didn't arrive to me until 9 days later, and was told IT TECHNICALLY ISN'T LATE UNTIL AFTER 21 DAYS. You can never get a straight answer. They are constantly passing the buck as to whose fault it is. They will scam you, giving you one quote, and when they pick up the stuff, the quote doubles.... They wouldn't know how to run an honest business if it bit them on the A@@. DO NOT give these people your business. It's a shame that in this day and age there are companies that can lie, cheat, rip people off, not give a crock, treat your belongings like garbage and still get away with it.

Oh and the movers themselves can't even read. We had boxes marked FRAGILE in big black marker with arrows showing how the boxes should go up right and they packed them upside down.... I had to continue telling the movers, that box says FRAGILE it should NOT be on the bottom or upside down.

ALL IN ALL THEY STINK SO BAD, I HOPE NO ONE HAS TO GO THROUGH WHAT WE WENT THROUGH.

HORRIBLE, HORRIBLE, HORRIBLE

0
★☆☆☆☆

First, I can't believe I have to give them any stars at all. Do they even have negative stars??
When you first call, they act they like care and tell you of course your stuff will get to you when you like. WHAT A CROCK OF S**T. They are so incompetent. My stuff didn't arrive to me until 9 days later, and was told IT TECHNICALLY ISN'T LATE UNTIL AFTER 21 DAYS. You can never get a straight answer. They are constantly passing the buck as to whose fault it is. They will scam you, giving you one quote, and when they pick up the stuff, the quote doubles.... They wouldn't know how to run an honest business if it bit them on the A@@. DO NOT give these people your business. It's a shame that in this day and age there are companies that can lie, cheat, rip people off, not give a crock, treat your belongings like garbage and still get away with it.

Oh and the movers themselves can't even read. We had boxes marked FRAGILE in big black marker with arrows showing how the boxes should go up right and they packed them upside down.... I had to continue telling the movers, that box says FRAGILE it should NOT be on the bottom or upside down.

ALL IN ALL THEY STINK SO BAD, I HOPE NO ONE HAS TO GO THROUGH WHAT WE WENT THROUGH.

HORRIBLE, HORRIBLE, HORRIBLE

Pros: ABSOLUTELY NONE

Cons: WHERE DO I EVEN BEGIN!!!

.

This company is non-existent!!! THEY GOT ME GOOD - A TOTAL SCAM!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY FROM THEM!!!!!

0
★☆☆☆☆

This company is non-existent!!! THEY GOT ME GOOD - A TOTAL SCAM!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY FROM THEM!!!!!

Pros: none; if able, i would not have given them a 1 star rating

Cons: liars; crooks

 

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