Lexus Of Edison

★★★★☆
  • 711 US Highway 1

    Edison, NJ 08817

    Map & Directions
  • 732-798-7948

Automotive

Automotive
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I had trouble scheduling my service appointment.The management did resolve my problem and provided me with good service.

3
★★★☆☆

I had trouble scheduling my service appointment.The management did resolve my problem and provided me with good service.

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Great cars and great staff. They work with you from start to finish in finding you the perfect car. This is where I got my car from and I am glad I came here. Ask for Puneet Kapoor, great guy.

5
★★★★★

Great cars and great staff. They work with you from start to finish in finding you the perfect car. This is where I got my car from and I am glad I came here. Ask for Puneet Kapoor, great guy.

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Lexus of Edison is very young dealership and to cover the market they do lots of commitment and one of them was 'FREE CAR WASH'.

When I purchased new RX350, the commitment was to come anytime for FREE wash between 7AM-7PM. 6 months later they changed FREE car wash policy to Mon-Fry (NO Saturday) 7AM-7PM and now they changed timing again Mon-Fry 8AM-5:30PM so usually nobody will able to go for car wash due to business hours.

I spoke with customer relationship manager who also didn't keep his commitment to the customer which he did at the time of car sale.

This is not just me but my friend also complain same about this dealership.

2
★★☆☆☆

Lexus of Edison is very young dealership and to cover the market they do lots of commitment and one of them was 'FREE CAR WASH'.

When I purchased new RX350, the commitment was to come anytime for FREE wash between 7AM-7PM. 6 months later they changed FREE car wash policy to Mon-Fry (NO Saturday) 7AM-7PM and now they changed timing again Mon-Fry 8AM-5:30PM so usually nobody will able to go for car wash due to business hours.

I spoke with customer relationship manager who also didn't keep his commitment to the customer which he did at the time of car sale.

This is not just me but my friend also complain same about this dealership.

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As you should expect of such a high end brand, the service at this place in impeccable. They're willing to negotiate prices too, surprisingly. The service department is very friendly, and willing to take care of any little issue you have with no grumbling whatsoever.

5
★★★★★

As you should expect of such a high end brand, the service at this place in impeccable. They're willing to negotiate prices too, surprisingly. The service department is very friendly, and willing to take care of any little issue you have with no grumbling whatsoever.

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