Key Club

★☆☆☆☆
  • 58 Park Pl

    Newark, NJ 07102

    Map & Directions
  • 973-799-0306

About Key Club

Hours
Thu-Sat: 6pm-2am

Community & Social Services

Community & Social Services
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I made a reservation for my best friend's birthday. Let me just say that the website is nice but the place is a train wreck waiting to happen. I was very disappointed in the establishment and very embarrassed by what they had to offer as far and food and service. I wish that they would have informed me that the restaurant was offering an extremely limited menu which included three appetizers and only two entrees- fish and fish. I was extremely embarrassed because I searched all over New Jersey trying to find a nice soul food restaurant with at least three chicken options and the Key Club came in highly recommended. I assured my friends and family that going to this new place would be worth our while and that we might have found a new place to congregate for special occasions. I was extremely wrong!
My suggestion for the Key Club is that in the future, when a reservation is made and and then later confirmed that you inform your customers if the full menu is not being offered. Newark, NJ is not very close for us and some of my party came from out of state via tunnels, paid tolls and rode the subway. Moreover, to come all that way in the rain just made the situation even worse. The staff was not very empathetic and their reactions when asked for an explanation seemed less than apologetic. I will never come to the Key Club again. Do not waste your time patronizing this establishment. I let the management know of my displeasure and they said absolutely nothing. They obviously don't care to have business.

0
★☆☆☆☆

I made a reservation for my best friend's birthday. Let me just say that the website is nice but the place is a train wreck waiting to happen. I was very disappointed in the establishment and very embarrassed by what they had to offer as far and food and service. I wish that they would have informed me that the restaurant was offering an extremely limited menu which included three appetizers and only two entrees- fish and fish. I was extremely embarrassed because I searched all over New Jersey trying to find a nice soul food restaurant with at least three chicken options and the Key Club came in highly recommended. I assured my friends and family that going to this new place would be worth our while and that we might have found a new place to congregate for special occasions. I was extremely wrong!
My suggestion for the Key Club is that in the future, when a reservation is made and and then later confirmed that you inform your customers if the full menu is not being offered. Newark, NJ is not very close for us and some of my party came from out of state via tunnels, paid tolls and rode the subway. Moreover, to come all that way in the rain just made the situation even worse. The staff was not very empathetic and their reactions when asked for an explanation seemed less than apologetic. I will never come to the Key Club again. Do not waste your time patronizing this establishment. I let the management know of my displeasure and they said absolutely nothing. They obviously don't care to have business.

Pros: The decor is nice...but deceiving

Cons: The Service and the Limited Menu

 

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