Cavallaro, Joseph, DO - Point Plaza Family Practice

★★★☆☆

About Cavallaro, Joseph, DO - Point Plaza Family Practice

Health & Medical

Health & Medical
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My mother and I were patients at this practice for a long time until we found out that one of the doctor's were prescribing her double the dose of her pain medication for her bad back for over a year. She now has developed a permanent stomach condition do to this error. Unfortunately, this is nothing compared to the eway that she was treated by the receptionists when she went in the office scared and in severe pain. They rudely disreguarded her and even laughed amoungst eachother at how she was acting because she was nervous and in pain. My mother is 65 years old, I hope that no one else has to have a loved one ever experience anything like this. Jessica was the name of the woman that she spoke to directly and she should be ashamed of herself along with the rest of the staff at Point Plaza medical practice! I was required to give at least one star to complete my review, but if it was my choice I owuld give them 0 stars. Thank You

1
★☆☆☆☆

My mother and I were patients at this practice for a long time until we found out that one of the doctor's were prescribing her double the dose of her pain medication for her bad back for over a year. She now has developed a permanent stomach condition do to this error. Unfortunately, this is nothing compared to the eway that she was treated by the receptionists when she went in the office scared and in severe pain. They rudely disreguarded her and even laughed amoungst eachother at how she was acting because she was nervous and in pain. My mother is 65 years old, I hope that no one else has to have a loved one ever experience anything like this. Jessica was the name of the woman that she spoke to directly and she should be ashamed of herself along with the rest of the staff at Point Plaza medical practice! I was required to give at least one star to complete my review, but if it was my choice I owuld give them 0 stars. Thank You

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Doctor Cavallaro is a great guy to have for a doctor. Very personable and seems to genuinely care. I agree that the office staff leaves something to be desired.

5
★★★★★

Doctor Cavallaro is a great guy to have for a doctor. Very personable and seems to genuinely care. I agree that the office staff leaves something to be desired.

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Dr Cavallaro is the only reason that I suffer with the office staff. If it weren't for him I would not go to this family practice. I would rate him at 5 stars- the staff at two stars. I can't wait until they go digital so its easier to do business with them. I agree with the comment that the younger ones are unprofessional. I think they forget that patients are people and are their customers. Patients have rights too, like having a copy of medical records and test....wouldn't know it with this staff. The signage on the window makes me feel like I am a Sam's club customer where someone wants to check my bag before leaving like a common thief. I will have to say though that I don't always have a bad experience with the staff. There have been a few times where they answered the phone and didn't put me on hold for 20-30 minutes. Maybe 1 out of 5 times.

3
★★★☆☆

Dr Cavallaro is the only reason that I suffer with the office staff. If it weren't for him I would not go to this family practice. I would rate him at 5 stars- the staff at two stars. I can't wait until they go digital so its easier to do business with them. I agree with the comment that the younger ones are unprofessional. I think they forget that patients are people and are their customers. Patients have rights too, like having a copy of medical records and test....wouldn't know it with this staff. The signage on the window makes me feel like I am a Sam's club customer where someone wants to check my bag before leaving like a common thief. I will have to say though that I don't always have a bad experience with the staff. There have been a few times where they answered the phone and didn't put me on hold for 20-30 minutes. Maybe 1 out of 5 times.

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awesome doctors and very down to earth staff. doctors offices should be more like this one, very laidback and homey feeling. AWESOME!!!

2
★★★★★

awesome doctors and very down to earth staff. doctors offices should be more like this one, very laidback and homey feeling. AWESOME!!!

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Part of the office staff, generally the younger members, are unprofessional and some of the older ones seem tired and sometimes fussy. The doctors are wonderful but they don't seem to notice or to be concerned about the running of the office. Also, you end up being charged for a doctor's visit when you get a shot, though you never see the doctor at that time. To me, this seems a way to make a little more money at the expense of the insurance company, which eventually comes back to us in the form of higher premiums.

2
★★☆☆☆

Part of the office staff, generally the younger members, are unprofessional and some of the older ones seem tired and sometimes fussy. The doctors are wonderful but they don't seem to notice or to be concerned about the running of the office. Also, you end up being charged for a doctor's visit when you get a shot, though you never see the doctor at that time. To me, this seems a way to make a little more money at the expense of the insurance company, which eventually comes back to us in the form of higher premiums.

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My kids hate the doctor. Teenagers. They don't like to be bothered but they love Dr. Cavallaro. He talks and jokes with them and makes them feel at ease from the minute you walk in his office.

He also listens to your concerns, addresses everything and doesn't rush you out for the next patient. I am very happy we found him. He makes going to the doctor so much easier.

5
★★★★★

My kids hate the doctor. Teenagers. They don't like to be bothered but they love Dr. Cavallaro. He talks and jokes with them and makes them feel at ease from the minute you walk in his office.

He also listens to your concerns, addresses everything and doesn't rush you out for the next patient. I am very happy we found him. He makes going to the doctor so much easier.

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1 out of 1 people found this review helpful.

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I have been a patient for about 10 yrs now. I was orginally seeing Dr. Botalata, but one day he wasnt in and I got Dr. Cavallero, and now Dr. Cav is my doctor. He is practically my whole family's doctor now. I always take my 2yr old daughter in with me because she likes him too. Dr. Cavallaro is very understanding and takes the time to listen to me, with all my problems. He doesnt mind if you ask alot of questions. He never rushes me out like most doctors do. You can tell he loves being a physician, he displays all his achievements in his exam rooms. I really like the staff there, they try to make you smile if your having a bad day. I give Dr. Cavallaro and his team 2 thumbs up!

2
★★★★★

I have been a patient for about 10 yrs now. I was orginally seeing Dr. Botalata, but one day he wasnt in and I got Dr. Cavallero, and now Dr. Cav is my doctor. He is practically my whole family's doctor now. I always take my 2yr old daughter in with me because she likes him too. Dr. Cavallaro is very understanding and takes the time to listen to me, with all my problems. He doesnt mind if you ask alot of questions. He never rushes me out like most doctors do. You can tell he loves being a physician, he displays all his achievements in his exam rooms. I really like the staff there, they try to make you smile if your having a bad day. I give Dr. Cavallaro and his team 2 thumbs up!

Pros: Friendly, Great Service, and close to hospital

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i have been a patient for over 10 years. after reading the above reviews, you must have no idea what it takes to deal with us patients and our hmo insurances!!!! i think the staff at this office makes it very enjoyable and i guess you all cant handle how straight forward they are. of course, policies must be enforced, just image in this day and time what would happen if they became lax with the office policies!!! another problem in the medical field today is our society living for the quick antidote, SORRY there currently is NONE!!! just to let you know i am a specialist's, in the sewell area, wife!! i would never change my primary doctor from this office, SOOOO sorry the other reviews dont enjoy your up beat patient care!! I DO!!!

2
★★★★☆

i have been a patient for over 10 years. after reading the above reviews, you must have no idea what it takes to deal with us patients and our hmo insurances!!!! i think the staff at this office makes it very enjoyable and i guess you all cant handle how straight forward they are. of course, policies must be enforced, just image in this day and time what would happen if they became lax with the office policies!!! another problem in the medical field today is our society living for the quick antidote, SORRY there currently is NONE!!! just to let you know i am a specialist's, in the sewell area, wife!! i would never change my primary doctor from this office, SOOOO sorry the other reviews dont enjoy your up beat patient care!! I DO!!!

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I have been seeing these doctors for about 4 years. The doctors are great. Dr Honig is extremely personable and thorough. He answers all questions without ever seeming "rushed" (even though it does ususally take at least an hour of waiting in the reception area before even getting to see him)

In contrast, their nurses, assistants and receptionists could all use a training course in people skills. Now I completely understand that there will always be that "trouble" patient, but to be nasty and snappy with all patients is uncalled for. I think out of all the staff they have only one receptionist was ever "nice" to me. The rest act like you are bothering them when you ask questions or need to get something from them. As far as the nurses or med assistants (not sure of exact "title") they are pushy and snappy.

All in all, if I wasn't so fond of the doctors, I would immediately take myself somewhere else, but it all boils down to finding good medical care in doctors you trust, not nasty, unhappy "nurses, med assistants and receptionists".

1
★★★☆☆

I have been seeing these doctors for about 4 years. The doctors are great. Dr Honig is extremely personable and thorough. He answers all questions without ever seeming "rushed" (even though it does ususally take at least an hour of waiting in the reception area before even getting to see him)

In contrast, their nurses, assistants and receptionists could all use a training course in people skills. Now I completely understand that there will always be that "trouble" patient, but to be nasty and snappy with all patients is uncalled for. I think out of all the staff they have only one receptionist was ever "nice" to me. The rest act like you are bothering them when you ask questions or need to get something from them. As far as the nurses or med assistants (not sure of exact "title") they are pushy and snappy.

All in all, if I wasn't so fond of the doctors, I would immediately take myself somewhere else, but it all boils down to finding good medical care in doctors you trust, not nasty, unhappy "nurses, med assistants and receptionists".

Pros: Dr Honig and Dr Cavallaro

Cons: All other staff members as well as excessively long wait times

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Long long waits till Docs finish up with medical sales people & get their free goodies & restaurant gift certs. surly clerical help that have more rules than the IRS, and they are all posted next to the sliding window,which is the first line of defense protecting everyone from the irate patients.This is not a very friendly"people place".Is this what socialized medicine is going to be like?

0
★☆☆☆☆

Long long waits till Docs finish up with medical sales people & get their free goodies & restaurant gift certs. surly clerical help that have more rules than the IRS, and they are all posted next to the sliding window,which is the first line of defense protecting everyone from the irate patients.This is not a very friendly"people place".Is this what socialized medicine is going to be like?

Pros: Close to my house

Cons: Everything else

 

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