William Sasse Chimney Co INC

★☆☆☆☆

About William Sasse Chimney Co INC

Categories

Home Construction & Remodeling

Home Construction & Remodeling
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Our chimney was victim to the "stack effect" and not drawing properly. Sasse Chimney had proposed to extend the chimney height and install a smoke guard in order to reduce the downward air pressure. The job was supposed to completed before Christmas 2007. Unfortunately due to weather, we had to reschedule the job a few times. Each time it was necessary to do so, Sasse made no attempt to contact us, we had to call them and reschedule based on their availability. During this time, Sasse had also increased the price by 67%.
The work was supposed to finally begin at 9 AM today (Feb 12) and my wife had adjusted her schedule to make sure she could be home. It is now 11:45 AM and they have still not arrived.
My wife and I had discussed using someone else a couple of times but since we had already invested so much time with Sasse, we decided to stay the course. In hindsight, changing course would have been the smart move.
In our experience, Sasse Chimney has done an extrememly poor job communicating, scheduling and disclosing their price. I would strongly recommend that anyone in need of chimney maintenance and repair stay clear of Sasse.

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★☆☆☆☆

Our chimney was victim to the "stack effect" and not drawing properly. Sasse Chimney had proposed to extend the chimney height and install a smoke guard in order to reduce the downward air pressure. The job was supposed to completed before Christmas 2007. Unfortunately due to weather, we had to reschedule the job a few times. Each time it was necessary to do so, Sasse made no attempt to contact us, we had to call them and reschedule based on their availability. During this time, Sasse had also increased the price by 67%.
The work was supposed to finally begin at 9 AM today (Feb 12) and my wife had adjusted her schedule to make sure she could be home. It is now 11:45 AM and they have still not arrived.
My wife and I had discussed using someone else a couple of times but since we had already invested so much time with Sasse, we decided to stay the course. In hindsight, changing course would have been the smart move.
In our experience, Sasse Chimney has done an extrememly poor job communicating, scheduling and disclosing their price. I would strongly recommend that anyone in need of chimney maintenance and repair stay clear of Sasse.

Pros: Nice when they show up

Cons: They don't show up

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