FTL Appliance

★★★★☆
  • 973-882-8936

About FTL Appliance

Categories
  • Appliance Repair
  • Household Appliances
  • Commercial Appliances
  • Refrigerators
  • Freezers
  • Dishwashers
  • Consumer Electronics Repair Shops
  • Electricians
  • Generator Repair
Details
  • Refrigerator Repair
  • Washer & Dryer Repair
Hours
M-Sa 8am-6pm, Su Closed
Emails
  • info@ftlappliance.com
Keywords
  • appliance repair
  • appliance repair services
  • new appliances
  • kitchen appliances
  • refrigerator repair
  • maytag appliances
  • Whirlpool appliances
  • KitchenAid Appliances
  • Frigidaire Appliances
  • Kenmore Appliances
Payment Options
  • MasterCard
  • Visa

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I have been using this company for years for all of my major appliances. Frank has always gone out of his way to get here fast and do the job right. He has had to order parts and within a day or so is back to fix it and fix it right.

3
★★★★★

I have been using this company for years for all of my major appliances. Frank has always gone out of his way to get here fast and do the job right. He has had to order parts and within a day or so is back to fix it and fix it right.

.

Do not use this company. If you do use them, do not give them a dime in advance. The owner will leave a job undone.
My dishwasher started making a terrible sound so I called FTL who had been recommended to me by the retailer that sold me the dishwasher. Frank, the owner (and apparent sole employee) came and replaced a part. The wrong part. The dishwasher continued to make the terrible noise. I called to complain. Frank tells me to describe the noise. Lacking Baudelaire-like a talent, I did only an average job of describing the noise and Frank was not able to diagnose the problem based on my description. I suggested that he should listen to the noise himself, but in reply I was told that he ??does not have 40 minutes? to spend in my apartment listening to the dishwasher. Finally, we agreed that I would tape the noise and e-mail him the file. I did that. He came back and replaced another part ?? this time, the right one. Except now, he left the dishwasher at an angle, sticking out from under the counter and pulled away from the cabinet. Every time I opened the door, it scratched the side of the cabinet next to it. I called Frank and explained that I am pregnant and so cannot go around lifting dishwashers into place and asked that he come back and fix it. He told me he would. Then he didn??t. I called again ?? same promise, same outcome. Three weeks later, when I asked again that he return, he told me that while I might not be happy with the ??aesthetics of the situation? the dishwasher works to he doesn??t think it??s a priority to return to finish the job. I think it is so finally, after waiting a month, I paid someone else to come in and move the thing back into place.
Do yourself a favor ?? do not use this company.

0
★☆☆☆☆

Do not use this company. If you do use them, do not give them a dime in advance. The owner will leave a job undone.
My dishwasher started making a terrible sound so I called FTL who had been recommended to me by the retailer that sold me the dishwasher. Frank, the owner (and apparent sole employee) came and replaced a part. The wrong part. The dishwasher continued to make the terrible noise. I called to complain. Frank tells me to describe the noise. Lacking Baudelaire-like a talent, I did only an average job of describing the noise and Frank was not able to diagnose the problem based on my description. I suggested that he should listen to the noise himself, but in reply I was told that he ??does not have 40 minutes? to spend in my apartment listening to the dishwasher. Finally, we agreed that I would tape the noise and e-mail him the file. I did that. He came back and replaced another part ?? this time, the right one. Except now, he left the dishwasher at an angle, sticking out from under the counter and pulled away from the cabinet. Every time I opened the door, it scratched the side of the cabinet next to it. I called Frank and explained that I am pregnant and so cannot go around lifting dishwashers into place and asked that he come back and fix it. He told me he would. Then he didn??t. I called again ?? same promise, same outcome. Three weeks later, when I asked again that he return, he told me that while I might not be happy with the ??aesthetics of the situation? the dishwasher works to he doesn??t think it??s a priority to return to finish the job. I think it is so finally, after waiting a month, I paid someone else to come in and move the thing back into place.
Do yourself a favor ?? do not use this company.

Message from FTL Appliance

FTL Appliance provides customers in Caldwell and surrounding areas with appliance repairs, new appliances and installations. Call today for more information.

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