Dick Scott Dodge INC

★★★★☆
  • 684 Ann Arbor Rd W

    Plymouth, MI 48170

    Map & Directions
  • 734-451-2449

About Dick Scott Dodge INC

Hours
Monday 09:00 AM - 9:00 PM, Tuesday 09:00 AM - 6:00 PM, Wednesday 09:00 AM - 6:00 PM, Thursday 09:00 AM - 9:00 PM, Friday 09:00 AM - 6:00 PM, Saturday 10:00 AM - 3:00 PM

Automotive

Automotive
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My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. I called and spoke to Four people before being told by the service manager that the needed vehicle was not available. So I said let's cancel the appointment and reschedule on a date when needed vehicle would be available to use while ours was serviced. This took place on 5/22/16. I have not heard a thing from the dealership as of 6/2/16 to provide us with the items we have paid for and to correct the recalls on our NEW vehicle. It sure feels like now that they have our money they have no interest in providing us with any service. Our small business wouldn't be in business if we treated our customers this way.
We received horrible customer service from the sales department, management, to the service department. Once they get your money they could care less about delivering any type of services they promised you to get the sale in the first place. After months (it's now July) of begging them to install these items we received no apology and no priority. It took them 4 days to complete a one day job. As a business owner we would never treat our customers this way. Go some where else if you want to get what you paid for.
After waiting four days for my vehicle to be serviced to have a tow package including the tow hitch and wiring needed to be able to use your turn signals installed they only installed the hitch with no wiring. So the toe package still cant be used properly!! Still with no apology. HORRIBLE is all that can be said for this dealership, as they have many other one star ratings for a reason!

1
★☆☆☆☆

My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. I called and spoke to Four people before being told by the service manager that the needed vehicle was not available. So I said let's cancel the appointment and reschedule on a date when needed vehicle would be available to use while ours was serviced. This took place on 5/22/16. I have not heard a thing from the dealership as of 6/2/16 to provide us with the items we have paid for and to correct the recalls on our NEW vehicle. It sure feels like now that they have our money they have no interest in providing us with any service. Our small business wouldn't be in business if we treated our customers this way.
We received horrible customer service from the sales department, management, to the service department. Once they get your money they could care less about delivering any type of services they promised you to get the sale in the first place. After months (it's now July) of begging them to install these items we received no apology and no priority. It took them 4 days to complete a one day job. As a business owner we would never treat our customers this way. Go some where else if you want to get what you paid for.
After waiting four days for my vehicle to be serviced to have a tow package including the tow hitch and wiring needed to be able to use your turn signals installed they only installed the hitch with no wiring. So the toe package still cant be used properly!! Still with no apology. HORRIBLE is all that can be said for this dealership, as they have many other one star ratings for a reason!

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.

I had contacted Dick Scotts used car division a couple of weeks ago in reference to a 2013 Charger R/T that had been on their website for almost three months. I was advised there is NO flexibility in the listed price. I contacted them again and spoke to Matt Gilbow who advised he could reduce the price but $100. He further stated there is a $234 documentation fee, $15 temporary plate fee and they would also collect 6% for the New York sales tax. I advised him that before I drive out to check the car out I would like him to carefully check the car out and let me know of any imperfections (dents, dings, scratched or ware). He stated he would check the car and call back. A couple of hours went by with no call so I reached out to him and he said the car had a couple of stone chips on the bumper and is otherwise in perfect condition. I advised Mr. Gilbow I would be there on Monday 8-24-15 at 9:15 AM. Mr. Gilbow stated he would have the car detailed and left inside for my wife and me to check out. The reason we were willing to travel for the car was we are replacing a loaded 2007 Charger R/T Road & Track and the vehicle at Dick Scott was the closest match we could find within 800 miles.
On Sunday my wife and I made the 11 hour drive to Dick Scott and spent the night in order to make our 9:15 appointment. When we arrived at Dick Scott we were surprised to learn that Mr. Gilbow was not there. Another salesperson asked if she could help and we advised her of the appointment with Mr. Golbow and the distance we traveled and she said Thats Matt I dont know what to say as she rolled her eyes. She offered to show use the vehicle which was still outside and never detailed. Walking up to the car I could see and obvious scratch on the right front fender. Upon closer inspection the right fender was about a higher than the hood. The interior of the car was dirty and when we started the car there was an engine tick. We were told not to worry about the tick, it was just the Hemi tick and they all have that. Disgusted, we still took it for a test drive, after all we did drive 11 hours to see it. Right away I noticed a wheel hop from the right front tire. When we returned we were greeted by Mr. Gilbow who never apologized or offered an excuse for being 45 minutes late. When we asked Mr. Gilbow about the issues with the car and why he did not disclose same prior to our 11 hour trip he replied the car is perfect, it was checked out by the dealership. Needless to say we left and journeyed home.
BEWARE OF THIS DEALERSHIP AND THE SHADEY SALESPOEPLE. SAVE YOURSELF TIME AND FIND ANOTHER DEALERSHIP.

1
★☆☆☆☆

I had contacted Dick Scotts used car division a couple of weeks ago in reference to a 2013 Charger R/T that had been on their website for almost three months. I was advised there is NO flexibility in the listed price. I contacted them again and spoke to Matt Gilbow who advised he could reduce the price but $100. He further stated there is a $234 documentation fee, $15 temporary plate fee and they would also collect 6% for the New York sales tax. I advised him that before I drive out to check the car out I would like him to carefully check the car out and let me know of any imperfections (dents, dings, scratched or ware). He stated he would check the car and call back. A couple of hours went by with no call so I reached out to him and he said the car had a couple of stone chips on the bumper and is otherwise in perfect condition. I advised Mr. Gilbow I would be there on Monday 8-24-15 at 9:15 AM. Mr. Gilbow stated he would have the car detailed and left inside for my wife and me to check out. The reason we were willing to travel for the car was we are replacing a loaded 2007 Charger R/T Road & Track and the vehicle at Dick Scott was the closest match we could find within 800 miles.
On Sunday my wife and I made the 11 hour drive to Dick Scott and spent the night in order to make our 9:15 appointment. When we arrived at Dick Scott we were surprised to learn that Mr. Gilbow was not there. Another salesperson asked if she could help and we advised her of the appointment with Mr. Golbow and the distance we traveled and she said Thats Matt I dont know what to say as she rolled her eyes. She offered to show use the vehicle which was still outside and never detailed. Walking up to the car I could see and obvious scratch on the right front fender. Upon closer inspection the right fender was about a higher than the hood. The interior of the car was dirty and when we started the car there was an engine tick. We were told not to worry about the tick, it was just the Hemi tick and they all have that. Disgusted, we still took it for a test drive, after all we did drive 11 hours to see it. Right away I noticed a wheel hop from the right front tire. When we returned we were greeted by Mr. Gilbow who never apologized or offered an excuse for being 45 minutes late. When we asked Mr. Gilbow about the issues with the car and why he did not disclose same prior to our 11 hour trip he replied the car is perfect, it was checked out by the dealership. Needless to say we left and journeyed home.
BEWARE OF THIS DEALERSHIP AND THE SHADEY SALESPOEPLE. SAVE YOURSELF TIME AND FIND ANOTHER DEALERSHIP.

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Very pleased with the Red Carpet treatment from Jason Scott and David "Chop" Starzyk

1
★★★☆☆

Very pleased with the Red Carpet treatment from Jason Scott and David "Chop" Starzyk

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Holly is a great sales person. She answered my questions well and gave me time to think everything over. She is very friendly and easy to talk to. I liked the atmosphere of the dealership. It didn't feel stuffy, it felt more relaxed than

1
★★★☆☆

Holly is a great sales person. She answered my questions well and gave me time to think everything over. She is very friendly and easy to talk to. I liked the atmosphere of the dealership. It didn't feel stuffy, it felt more relaxed than

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Dave and Jason really stepped up to get me into a great truck. Very appreciative of my Ram dealers and sales staff.

1
★★★☆☆

Dave and Jason really stepped up to get me into a great truck. Very appreciative of my Ram dealers and sales staff.

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It very nice working with people who know what they are doing. Devon was a relaxed professional who handled the whole affair in just that manner. Very smooth and comfortable experience.

1
★★★☆☆

It very nice working with people who know what they are doing. Devon was a relaxed professional who handled the whole affair in just that manner. Very smooth and comfortable experience.

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I had found this vehicle on-line while looking for used cars under $5000. When I saw this one, which had "call for price" on it, I was curious, so I called. Olivia called with the price the next day, and I was in the neighborhood, so I

1
★★★☆☆

I had found this vehicle on-line while looking for used cars under $5000. When I saw this one, which had "call for price" on it, I was curious, so I called. Olivia called with the price the next day, and I was in the neighborhood, so I

.

I had found this vehicle on-line while looking for used cars under $5000. When I saw this one, which had "call for price" on it, I was curious, so I called. Olivia called with the price the next day, and I was in the neighborhood, so I

1
★★★☆☆

I had found this vehicle on-line while looking for used cars under $5000. When I saw this one, which had "call for price" on it, I was curious, so I called. Olivia called with the price the next day, and I was in the neighborhood, so I

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I was just looking to pull numbers for a trade in. Wasn't looking to purchase the car but Devon was able to get me to a # that was acceptable so I leased a new vehicle.

1
★★★☆☆

I was just looking to pull numbers for a trade in. Wasn't looking to purchase the car but Devon was able to get me to a # that was acceptable so I leased a new vehicle.

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I had a very good experience. He was very helpful with the information on the car and was able to find the exact one that I wanted.

1
★★★☆☆

I had a very good experience. He was very helpful with the information on the car and was able to find the exact one that I wanted.

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I was very pleased with my experience. David Stamm was great. He was very knowledgeable, personable, and patient. You could see that David truly cared about the clients situation and limits, not just a sale. I wish more salesmen could be

1
★★★☆☆

I was very pleased with my experience. David Stamm was great. He was very knowledgeable, personable, and patient. You could see that David truly cared about the clients situation and limits, not just a sale. I wish more salesmen could be

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Antwone was great as always.

1
★★★☆☆

Antwone was great as always.

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Came in and ran right into Jacin-he was friendly, efficient and answered our questions without being pushy or annoying. We gave him what we wanted (trade in, payment, etc) and he made it happen! Love our new jeep already!

1
★★★☆☆

Came in and ran right into Jacin-he was friendly, efficient and answered our questions without being pushy or annoying. We gave him what we wanted (trade in, payment, etc) and he made it happen! Love our new jeep already!

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Great service, Holly is a great sales person. Explained everything and gave a great deal

1
★★★☆☆

Great service, Holly is a great sales person. Explained everything and gave a great deal

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Dan spent a lot of time explaining all of the features of the different vehicles. When we decided on a purchase he gave us a tutorial on the van's special features and extras. We love the car and have had a wonderful experience even though

1
★★★☆☆

Dan spent a lot of time explaining all of the features of the different vehicles. When we decided on a purchase he gave us a tutorial on the van's special features and extras. We love the car and have had a wonderful experience even though

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My experience was very good I am very satisfied with my purchase.

1
★★★☆☆

My experience was very good I am very satisfied with my purchase.

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It was fantastic.Bob was great.

5
★★★★★

It was fantastic.Bob was great.

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Amber was great. She was very pleasant, helpful, and accommodating. No pressure, just useful information and friendly efficiency. She had the car ready for us even sooner than we had hoped for. During the certification check they found a

1
★★★☆☆

Amber was great. She was very pleasant, helpful, and accommodating. No pressure, just useful information and friendly efficiency. She had the car ready for us even sooner than we had hoped for. During the certification check they found a

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Love Ricky, he was on top of everything. He made sure I understood all my available options. I love my new car. I will be back when I am ready for something new again.

1
★★★☆☆

Love Ricky, he was on top of everything. He made sure I understood all my available options. I love my new car. I will be back when I am ready for something new again.

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Very nice experience , helped us alot

5
★★★★★

Very nice experience , helped us alot

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My wife and I were met at the door by Rob Merritt asking if we needed help. With Rob being new at the dealership, I found I was more patient with him and his knowledge, He did an excellent job for being so new on the job, and I would

1
★★★☆☆

My wife and I were met at the door by Rob Merritt asking if we needed help. With Rob being new at the dealership, I found I was more patient with him and his knowledge, He did an excellent job for being so new on the job, and I would

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Very helpful,overall had a great experience.

5
★★★★★

Very helpful,overall had a great experience.

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Went in to get lease pricing with a vehicle trade,very happy with our vehicle choice.

5
★★★★★

Went in to get lease pricing with a vehicle trade,very happy with our vehicle choice.

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Everyone was very nice and listened to what you were looking for. they were not just trying to sell me a car they were got me what I wanted in a vehicle instead of trying to push me towards something i didn't care for or didn't want. The

1
★★★☆☆

Everyone was very nice and listened to what you were looking for. they were not just trying to sell me a car they were got me what I wanted in a vehicle instead of trying to push me towards something i didn't care for or didn't want. The

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Larry was a huge help in finding the exact model that I wanted,and kept me informed during the whole process.It was quick and easy and everyone at the dealership was extremely kind and helpful.

5
★★★★★

Larry was a huge help in finding the exact model that I wanted,and kept me informed during the whole process.It was quick and easy and everyone at the dealership was extremely kind and helpful.

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The sales experience was great.We knew exactly what we wanted and Ricky ordered just that. Delviery was great,everyone was professional and curtious.

5
★★★★★

The sales experience was great.We knew exactly what we wanted and Ricky ordered just that. Delviery was great,everyone was professional and curtious.

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The experience was very pleasant.We thought that everyone we worked with went out of their way to be pleasant and helpful.Everyone worked to get us the vehicle we wanted at, we thought, the best price that we could get.We have leased two vehicles at Dick Scott previously and the experience both times brought us back this time.

5
★★★★★

The experience was very pleasant.We thought that everyone we worked with went out of their way to be pleasant and helpful.Everyone worked to get us the vehicle we wanted at, we thought, the best price that we could get.We have leased two vehicles at Dick Scott previously and the experience both times brought us back this time.

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Holly is an amazing sales person. She was on top of everything and made the process smooth. She worked hard for us to get the vehicle we wanted for the price we wanted.

5
★★★★★

Holly is an amazing sales person. She was on top of everything and made the process smooth. She worked hard for us to get the vehicle we wanted for the price we wanted.

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Overall a good experience, will more than likely be back within a year or so to purchase a Jeep or 200 forme to drive (Jim).\r

1
★★★☆☆

Overall a good experience, will more than likely be back within a year or so to purchase a Jeep or 200 forme to drive (Jim).\r

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My experience here at Dick Scott,with the help of Bob Borkowski, has been a very pleasant,professional, and courteous.I will recommend this dealership to both family and friends.

5
★★★★★

My experience here at Dick Scott,with the help of Bob Borkowski, has been a very pleasant,professional, and courteous.I will recommend this dealership to both family and friends.

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Bob did a great job helping us find a nice inexpensive car for our son.Very pleasant,helpful and easy to work with.

5
★★★★★

Bob did a great job helping us find a nice inexpensive car for our son.Very pleasant,helpful and easy to work with.

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My experience was very pleasant,My salesman,Steven Knapp,was very knowledgeable,helpful,patient and thorough.

5
★★★★★

My experience was very pleasant,My salesman,Steven Knapp,was very knowledgeable,helpful,patient and thorough.

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Very personable.Met at door and helped immediately

5
★★★★★

Very personable.Met at door and helped immediately

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Danny the internet manager set-up for me an appointment with Steve Knapp for 10:00AM on Labor Day September 1st. Steve was not present in the dealership at 10:00 and did not return (he was down at the used car location) until

1
★★★☆☆

Danny the internet manager set-up for me an appointment with Steve Knapp for 10:00AM on Labor Day September 1st. Steve was not present in the dealership at 10:00 and did not return (he was down at the used car location) until

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Very nice and smooth process without the high pressure.

5
★★★★★

Very nice and smooth process without the high pressure.

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Very professional and straight forward\r

1
★★★☆☆

Very professional and straight forward\r

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We originally came to your dealership because of the $169 lease deal for a Dodge Ram 4x4 crew cab shown on tv. Jacin informed us that this deal required a $3,000 down payment. We were shown other vehicles and we chose to take advantage of

1
★★★☆☆

We originally came to your dealership because of the $169 lease deal for a Dodge Ram 4x4 crew cab shown on tv. Jacin informed us that this deal required a $3,000 down payment. We were shown other vehicles and we chose to take advantage of

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Marcus was wonderful and extremely helpful.\r

1
★★★☆☆

Marcus was wonderful and extremely helpful.\r

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Bob is great.Showed us excatly what we wanted and got everything taken care of.

5
★★★★★

Bob is great.Showed us excatly what we wanted and got everything taken care of.

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Holly was so helpful and found exactly what I wanted. Great job.\r

1
★★★☆☆

Holly was so helpful and found exactly what I wanted. Great job.\r

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Lost my car due to the flooding and was very upset because my 300S had been my dream car and had less than 17,000 miles on it. I was not ready to buy a new car. Dave Starzyk and Eric Roundy were awesome and did everything they could to

1
★★★☆☆

Lost my car due to the flooding and was very upset because my 300S had been my dream car and had less than 17,000 miles on it. I was not ready to buy a new car. Dave Starzyk and Eric Roundy were awesome and did everything they could to

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I explained to Jason that I really wanted to get into a Dodge Journey but was turned away by another dealer.He assured me that he would be able to take care of me and that's exactly what he did.Within a day or two he got back to me with all the details of my brand new Dodge Journey.Not only was he able to work wonders with my less than perfect credit but he had one of his wonderful sales associates David deliver the car to me.Now that is "Five Star" service.

5
★★★★★

I explained to Jason that I really wanted to get into a Dodge Journey but was turned away by another dealer.He assured me that he would be able to take care of me and that's exactly what he did.Within a day or two he got back to me with all the details of my brand new Dodge Journey.Not only was he able to work wonders with my less than perfect credit but he had one of his wonderful sales associates David deliver the car to me.Now that is "Five Star" service.

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Dave Goethe the salesperson was very thorough and understanding of my situation to lower my car payments and the of the kind of vehicle I wanted. He made me welcomed, comfortable and very respectful and apologetic for the wait.\r

1
★★★☆☆

Dave Goethe the salesperson was very thorough and understanding of my situation to lower my car payments and the of the kind of vehicle I wanted. He made me welcomed, comfortable and very respectful and apologetic for the wait.\r

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Dave went out of his way to give us what we were looking for. We had a very pleasant experience.\r

1
★★★☆☆

Dave went out of his way to give us what we were looking for. We had a very pleasant experience.\r

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Great experience.Good offer for my trade in.

5
★★★★★

Great experience.Good offer for my trade in.

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I was extremely pleased with the whole experience. Everyone was extremely nice. Dustin did an excellent job. He was very professional, knowledgeable, and personable.\r

1
★★★☆☆

I was extremely pleased with the whole experience. Everyone was extremely nice. Dustin did an excellent job. He was very professional, knowledgeable, and personable.\r

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Great experience. Don was great with follow-ups and very professional. Will definitely recommend.\r

1
★★★☆☆

Great experience. Don was great with follow-ups and very professional. Will definitely recommend.\r

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Jack was excellent to work with throughout my vehicle purchase experience. He listened to my needs and wants and continued to work to get me what I wanted. He was very pleasant and kept me informed during this process. He is very

1
★★★☆☆

Jack was excellent to work with throughout my vehicle purchase experience. He listened to my needs and wants and continued to work to get me what I wanted. He was very pleasant and kept me informed during this process. He is very

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The team was awesome.I was trying to keep up with work and they made the entire process quick,fast and fun.Thank you Chris and Colleen.

5
★★★★★

The team was awesome.I was trying to keep up with work and they made the entire process quick,fast and fun.Thank you Chris and Colleen.

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Professional, fast, return customer because of David's great customer service. Have recommended to several friends.\r

1
★★★☆☆

Professional, fast, return customer because of David's great customer service. Have recommended to several friends.\r

 

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