North Brothers Ford, Inc.

★★★★☆
  • 33300 Ford Rd

    Westland, MI 48185

    Map & Directions
  • 734-421-1300

Automotive

Automotive
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4.0 5
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I recently leased a 2015 Explorer. My salesman Mike Wegehaupt was very helpful, nice, knowledgable, got me the vehicle I wanted at the price I wanted to spend. He made sure I knew how to use all the "gadgets" that it came with. I will definately be back.

5
★★★★★

I recently leased a 2015 Explorer. My salesman Mike Wegehaupt was very helpful, nice, knowledgable, got me the vehicle I wanted at the price I wanted to spend. He made sure I knew how to use all the "gadgets" that it came with. I will definately be back.

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Last week, I took my Fusion to the Body Shop at North Bros. Ford in Westland for body work following an accident for which I had to pay the deductible. Since I am new to the area, I chose North Bros. mainly for its location. My experience with the people in the body shop was a good one. When I picked up my car, I was happy with the outcome and how I was treated as a customer. I knew, at that time, that when my lease expires this summer, I would go to North Bros. to buy or lease my next vehicle.

However, there was a problem when I paid my deductible of $550. The woman told me that my debit card would not go through. She tried twice, so I ended up paying with a check. The next day, when I checked my bank account online, there were 2 pending debits for $550, tying up $1100 of my checking account...plus they had my check for $550. After several phone calls back and forth between my bank and the dealership, I finally got us all on a three-way call, as no one was willing to assume responsibility to fix this for me. The bank insisted that since North Bros. ran my card, they needed to provide the approval codes so that the bank could take the excess charges off my account. The supervisor in the cashier's office at North Bros. was extremely rude to me and to the bank representative. She was very unprofessional, not at all helpful, and only made matters worse with her rudeness, insensitivity, lack of self-control, and inability to "listen".

It is upsetting for me that my checking account is (and will be until Wednesday) short of available funds due to this mix up. But the worst part is how I was talked to and treated by that woman from the dealership. Absolutely none of this was my fault/my error. I was the victim. All I needed to hear that day was, simply, "I'm so sorry that this happened. Let me get some information from you and I'll see what we can do to correct this." But instead, she chose to be rude. I called the dealership to talk to someone in charge, but I have yet to receive a call back.

So here is my response to North Bros. Ford for the way a body shop customer and potential new car customer was treated...

In this economy, where dealerships are competing for our business, don't assume that an excellent body shop, wonderful salesmen, and great products and incentives are enough. It only takes ONE employee (doesn't matter what department she/he is in) with poor customer service skills to damage your reputation. I will NOT buy a car from you. The 20+ people that work with me in my office, who overheard this dilema on Friday as it unfolded, will NOT buy a car from you. My family will NOT buy a car from you. My Facebook friends will NOT buy a car from you. The next car I buy will be from a dealership who understands that customers deserve to be treated with kindness and respect by all employees representing them, whether they are salespeople, mechanics, or cashiers. I don't mind driving a few extra miles for that!

1
★☆☆☆☆

Last week, I took my Fusion to the Body Shop at North Bros. Ford in Westland for body work following an accident for which I had to pay the deductible. Since I am new to the area, I chose North Bros. mainly for its location. My experience with the people in the body shop was a good one. When I picked up my car, I was happy with the outcome and how I was treated as a customer. I knew, at that time, that when my lease expires this summer, I would go to North Bros. to buy or lease my next vehicle.

However, there was a problem when I paid my deductible of $550. The woman told me that my debit card would not go through. She tried twice, so I ended up paying with a check. The next day, when I checked my bank account online, there were 2 pending debits for $550, tying up $1100 of my checking account...plus they had my check for $550. After several phone calls back and forth between my bank and the dealership, I finally got us all on a three-way call, as no one was willing to assume responsibility to fix this for me. The bank insisted that since North Bros. ran my card, they needed to provide the approval codes so that the bank could take the excess charges off my account. The supervisor in the cashier's office at North Bros. was extremely rude to me and to the bank representative. She was very unprofessional, not at all helpful, and only made matters worse with her rudeness, insensitivity, lack of self-control, and inability to "listen".

It is upsetting for me that my checking account is (and will be until Wednesday) short of available funds due to this mix up. But the worst part is how I was talked to and treated by that woman from the dealership. Absolutely none of this was my fault/my error. I was the victim. All I needed to hear that day was, simply, "I'm so sorry that this happened. Let me get some information from you and I'll see what we can do to correct this." But instead, she chose to be rude. I called the dealership to talk to someone in charge, but I have yet to receive a call back.

So here is my response to North Bros. Ford for the way a body shop customer and potential new car customer was treated...

In this economy, where dealerships are competing for our business, don't assume that an excellent body shop, wonderful salesmen, and great products and incentives are enough. It only takes ONE employee (doesn't matter what department she/he is in) with poor customer service skills to damage your reputation. I will NOT buy a car from you. The 20+ people that work with me in my office, who overheard this dilema on Friday as it unfolded, will NOT buy a car from you. My family will NOT buy a car from you. My Facebook friends will NOT buy a car from you. The next car I buy will be from a dealership who understands that customers deserve to be treated with kindness and respect by all employees representing them, whether they are salespeople, mechanics, or cashiers. I don't mind driving a few extra miles for that!

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My first car that I purchased was a Ford Escort, and I was a first time buyer. I was college grad, who had just got my first job. They got the bank to give me a chance, based on my future. My sales experience was very pleasant.

4
★★★★☆

My first car that I purchased was a Ford Escort, and I was a first time buyer. I was college grad, who had just got my first job. They got the bank to give me a chance, based on my future. My sales experience was very pleasant.

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I BOUGHT MY FORD TAURUS HERE AND ABSOLUTELY LOVE IT!! THE SALES PEOPLE ARE GREAT. ALSO MY CAR HAD BEEN RECALLED ONCE AND I MADE MY APPOINTMENT , ARRIVED 30 MINUTES IN ADVANCE(MY MISTAKE), THEY HAD ME IN AND OUT BEFORE MY APPOINTMENT TIME

5
★★★★★

I BOUGHT MY FORD TAURUS HERE AND ABSOLUTELY LOVE IT!! THE SALES PEOPLE ARE GREAT. ALSO MY CAR HAD BEEN RECALLED ONCE AND I MADE MY APPOINTMENT , ARRIVED 30 MINUTES IN ADVANCE(MY MISTAKE), THEY HAD ME IN AND OUT BEFORE MY APPOINTMENT TIME

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Friendly people. I bought a new Bronco in 1991 at this store and have been back ever since. They have a GREAT PARTS DEPARTMENT... If they don't have what you need the guys in the parts dept. will send you to who does have them.

PROS: Helpful friendly people.
CONS: No left turn out of the business on the main street.

5
★★★★★

Friendly people. I bought a new Bronco in 1991 at this store and have been back ever since. They have a GREAT PARTS DEPARTMENT... If they don't have what you need the guys in the parts dept. will send you to who does have them.

PROS: Helpful friendly people.
CONS: No left turn out of the business on the main street.

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