Lett's Bridal & Formal

★☆☆☆☆
  • 2225 E Grand River Ave

    Lansing, MI 48912

    Map & Directions
  • 517-484-0944

About Lett's Bridal & Formal

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ABSOLUTE WEDDING DRESS NIGHTMARE. This is the place you hear about and say, "that stuff doesn't really happen"...but it does here. BE SMART- read all the reviews. The ones who had a good experience fell through the cracks and got out alive. Don't be the next victim.

0
★☆☆☆☆

ABSOLUTE WEDDING DRESS NIGHTMARE. This is the place you hear about and say, "that stuff doesn't really happen"...but it does here. BE SMART- read all the reviews. The ones who had a good experience fell through the cracks and got out alive. Don't be the next victim.

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Awful experience! Where to start, the dress was a month late. Came only days before the wedding. Service was terrible along with the ownership. As soon as they had our deposit everything went bad quickly. DO NOT GO TO THIS STORE. They made our dream day a nightmare.

0
★☆☆☆☆

Awful experience! Where to start, the dress was a month late. Came only days before the wedding. Service was terrible along with the ownership. As soon as they had our deposit everything went bad quickly. DO NOT GO TO THIS STORE. They made our dream day a nightmare.

Cons: Awful service, no straight answers, deceitful

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I had the great pleasure to purchase 2 bridesmaids gowns from Letts this year. I was able to find a variety of styles and colors which made it so much easier to find a dress. They were able to also alter the dress to the right specifications in a timely manner. I was very pleased with the customer service and would gladly purchase other dresses from them in the future. Don't waste time on-line looking for a dress check out your local Letts Bridal and find the right dress right in your own hometown!

4
★★★★☆

I had the great pleasure to purchase 2 bridesmaids gowns from Letts this year. I was able to find a variety of styles and colors which made it so much easier to find a dress. They were able to also alter the dress to the right specifications in a timely manner. I was very pleased with the customer service and would gladly purchase other dresses from them in the future. Don't waste time on-line looking for a dress check out your local Letts Bridal and find the right dress right in your own hometown!

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Letts has ruined my daughters wedding, she ordered her dress and 7 bridesmaids dresses last May, we are 2 months away from the wedding, and no wedding dress, the bridesmaids dresses came in and 3 of them were totally wrong, 1 the wrong color, 1 ripped down the middle, 1 with bow on the wrong side. They are offering no apologies, and say everything will be fine, pardon me if I don't trust this. They are saying dresses may be in 1 week before wedding with no time for alterations, there is a reason we ordered them a YEAR ago !!!! staff very rude and non helpful, including the great Mr. Lett. the wonderful experience that should have been my daughters wedding has turned into a nightmare full of stress and crying. Will never go there for anything again and will tell everyone I come in contact with about the horrible way we have been treated. They are offering no apology and no compensation for their mistakes, you can be sure we will see them in court after we try to pull together what should have been a beautiful wedding.

0
★☆☆☆☆

Letts has ruined my daughters wedding, she ordered her dress and 7 bridesmaids dresses last May, we are 2 months away from the wedding, and no wedding dress, the bridesmaids dresses came in and 3 of them were totally wrong, 1 the wrong color, 1 ripped down the middle, 1 with bow on the wrong side. They are offering no apologies, and say everything will be fine, pardon me if I don't trust this. They are saying dresses may be in 1 week before wedding with no time for alterations, there is a reason we ordered them a YEAR ago !!!! staff very rude and non helpful, including the great Mr. Lett. the wonderful experience that should have been my daughters wedding has turned into a nightmare full of stress and crying. Will never go there for anything again and will tell everyone I come in contact with about the horrible way we have been treated. They are offering no apology and no compensation for their mistakes, you can be sure we will see them in court after we try to pull together what should have been a beautiful wedding.

Pros: none

Cons: everything

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I first went in to order my wedding dress in october, was told it would be in jan 15 and they would call me. they never called, I called on jan 18th and the lady sounded annoyed, said it was probably just late and that I should wait at least a week after it should be in, and that I should wait untill they call me. Feb 8th I call them because I hadn't heard from them yet. (good thing my wedding is in july) they tell me to call back in a couple hours and it seems like its because they cant find my dress. a few hours later, its there so we set up an appt to have it fitted, and although the appt is in a week, I'm skeptical about the experience. Now granted, the entire time people have been very friendly and nice, so I was too, things get busy and it might have just been late.
So I try to order bridesmaid dresses through them. I found some online that i liked so i decided to call letts to ask prices to help me decide between the dresses. I called 3 times, each time they were busy, asked for my name, phone number, and what dresses I was interested in and said they'd call back. They never did. The last time I called about dresses (the fourth time) the lady was rude and kept telling me that "oh we dont usually give prices over the phone, you have to come in, but I can make an exception (funny no one else had a problem, yet again they never did call back). so I tell her the dresses, and she says she'll be right back. 35 minutes later of being on hold and hearing nothing from anyone I hang up and admit to my self yet again I've been forgotten.
Ya they have great prices but I dont think its worth all the B.S. you have to go through just to get customer service, I'll be getting my bridesmaids dresses through some else thank you.

0
★☆☆☆☆

I first went in to order my wedding dress in october, was told it would be in jan 15 and they would call me. they never called, I called on jan 18th and the lady sounded annoyed, said it was probably just late and that I should wait at least a week after it should be in, and that I should wait untill they call me. Feb 8th I call them because I hadn't heard from them yet. (good thing my wedding is in july) they tell me to call back in a couple hours and it seems like its because they cant find my dress. a few hours later, its there so we set up an appt to have it fitted, and although the appt is in a week, I'm skeptical about the experience. Now granted, the entire time people have been very friendly and nice, so I was too, things get busy and it might have just been late.
So I try to order bridesmaid dresses through them. I found some online that i liked so i decided to call letts to ask prices to help me decide between the dresses. I called 3 times, each time they were busy, asked for my name, phone number, and what dresses I was interested in and said they'd call back. They never did. The last time I called about dresses (the fourth time) the lady was rude and kept telling me that "oh we dont usually give prices over the phone, you have to come in, but I can make an exception (funny no one else had a problem, yet again they never did call back). so I tell her the dresses, and she says she'll be right back. 35 minutes later of being on hold and hearing nothing from anyone I hang up and admit to my self yet again I've been forgotten.
Ya they have great prices but I dont think its worth all the B.S. you have to go through just to get customer service, I'll be getting my bridesmaids dresses through some else thank you.

Pros: prices? maybe

Cons: the people working there, customer service and everything is late

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I chose to go to Lett?s Bridal because it is a local store, not a chain like David?s Bridal. I went to purchase a single order Bridesmaid dress. I received great customer service when I went into look at and purchase the dress. I did pay extra for expedited delivery as well. I was given a delivery date of two weeks ago when I was in the store. Two weeks ago came and went and I still had no dress. I called and I was informed that it wasn?t to be shipped out until a week ago. Still I have no dress. I called three more times and got a different ship date every time. Now, the wedding is two days away and I?ve been calling them for over an hour and no one is picking up. I am so disappointed with their service. I will make sure to not ever recommend them to anyone I know, in addition to leaving my comments on bridal websites. If I don?t get my dress and they don?t give me back my deposit, I will be issuing a complaint the AG's Office and any other reliable outlets. Please don?t stress yourself out by using this shop.

0
★☆☆☆☆

I chose to go to Lett?s Bridal because it is a local store, not a chain like David?s Bridal. I went to purchase a single order Bridesmaid dress. I received great customer service when I went into look at and purchase the dress. I did pay extra for expedited delivery as well. I was given a delivery date of two weeks ago when I was in the store. Two weeks ago came and went and I still had no dress. I called and I was informed that it wasn?t to be shipped out until a week ago. Still I have no dress. I called three more times and got a different ship date every time. Now, the wedding is two days away and I?ve been calling them for over an hour and no one is picking up. I am so disappointed with their service. I will make sure to not ever recommend them to anyone I know, in addition to leaving my comments on bridal websites. If I don?t get my dress and they don?t give me back my deposit, I will be issuing a complaint the AG's Office and any other reliable outlets. Please don?t stress yourself out by using this shop.

Pros: NONE

Cons: Staff, owner, reliability

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I ordered a dress, paid extra for the hallow to hem so that I would not have to make any alterations once I received the dress and when I received the dress, it was TOO SHORT! I usually wear four inch heels now I have to find two inch heels. What could I do, my wedding was less than 3 months away (not enough time for me to order a new dress), so I paid my balance and left very upset and unhappy. The people did not apologize for their mistake and even went as far as to say there was no mistake. I tried the dress on with my shoes and the seamstress and sales lady said that it looked perfect. They were trying to convince me - but my dress being two inches off the ground is NOT PERFECT!

My wedding is now two weeks away and finding a nice shoe with at most a 2 inch heel has been very difficult. I am VERY unhappy with this bridal shop. They may possibly give you decent service when you go in to look for a dress and get your money but do not expect the same service when you have purchased it. Also, I got my dress a month later than promised.

If I could, I would give this shop NEGATIVE 5 stars but I am required to give it at least one star.

Don't let Mister Lett's or his staff fool you.

0
★☆☆☆☆

I ordered a dress, paid extra for the hallow to hem so that I would not have to make any alterations once I received the dress and when I received the dress, it was TOO SHORT! I usually wear four inch heels now I have to find two inch heels. What could I do, my wedding was less than 3 months away (not enough time for me to order a new dress), so I paid my balance and left very upset and unhappy. The people did not apologize for their mistake and even went as far as to say there was no mistake. I tried the dress on with my shoes and the seamstress and sales lady said that it looked perfect. They were trying to convince me - but my dress being two inches off the ground is NOT PERFECT!

My wedding is now two weeks away and finding a nice shoe with at most a 2 inch heel has been very difficult. I am VERY unhappy with this bridal shop. They may possibly give you decent service when you go in to look for a dress and get your money but do not expect the same service when you have purchased it. Also, I got my dress a month later than promised.

If I could, I would give this shop NEGATIVE 5 stars but I am required to give it at least one star.

Don't let Mister Lett's or his staff fool you.

Pros: NOTHING!

Cons: Horrible customer service.

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On more than one occasion when I dropped my dress off and then had to go back to get it, I was extremely furious with how I was treated. The employees did not seem to care at all that they had upset me and when I confronted one sales woman about how she ignored me when I made a comment about being there on time for an appointment and being in a hurry she walked away and said, "I'm not gonna deal with this". I am currently in the process of filing a complaint with the bureau that deals with business that is not satisfying. DO NOT GIVE YOUR BUSINESS TO THEM!

0
★☆☆☆☆

On more than one occasion when I dropped my dress off and then had to go back to get it, I was extremely furious with how I was treated. The employees did not seem to care at all that they had upset me and when I confronted one sales woman about how she ignored me when I made a comment about being there on time for an appointment and being in a hurry she walked away and said, "I'm not gonna deal with this". I am currently in the process of filing a complaint with the bureau that deals with business that is not satisfying. DO NOT GIVE YOUR BUSINESS TO THEM!

Pros: There are none.

Cons: Rude people, misconceptions about prices, possibility of being ignored by sales associates

 

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