First Choice Home Improvement

★★☆☆☆
  • 2001 Crystal Lake Dr

    Shelby charter Township, MI 48316

    Map & Directions
  • 248-601-0808

Home Construction & Remodeling

Home Construction & Remodeling
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Mercado Insulation Svc

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2.0 4
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We are very disappointed in services provided by 1st Choice Home Improvement Company. We contracted them for the new windows installation. The sales person sounded really good but it turned out he provided incorrect information (basically he lied to us). The customer service is really poor; I had to call them several times to check the status of my order. The window installation was finally scheduled (with two weeks delay from the original promised day). I called company day before scheduled appointment just to make sure that we are still on schedule and got confirmation. I took a day off from work and was waiting for the installers to show up. The company called me on installation day and notified me that my order is not completed yet and we have to reschedule the appointment. The appointment was rescheduled but for the second appointment the installers didn??t show up either because they ran out of time on the previous project. Once again the appointment was rescheduled. The quality of the windows is poor, and one of the windows has a wrong design. The installers were polite but did a low quality installation job. I wouldn??t recommend this company to anyone. I think 1st Choice Improvement Company should be renamed into ??Low budget windows for the premium price?. Stay away from them!

1
★☆☆☆☆

We are very disappointed in services provided by 1st Choice Home Improvement Company. We contracted them for the new windows installation. The sales person sounded really good but it turned out he provided incorrect information (basically he lied to us). The customer service is really poor; I had to call them several times to check the status of my order. The window installation was finally scheduled (with two weeks delay from the original promised day). I called company day before scheduled appointment just to make sure that we are still on schedule and got confirmation. I took a day off from work and was waiting for the installers to show up. The company called me on installation day and notified me that my order is not completed yet and we have to reschedule the appointment. The appointment was rescheduled but for the second appointment the installers didn??t show up either because they ran out of time on the previous project. Once again the appointment was rescheduled. The quality of the windows is poor, and one of the windows has a wrong design. The installers were polite but did a low quality installation job. I wouldn??t recommend this company to anyone. I think 1st Choice Improvement Company should be renamed into ??Low budget windows for the premium price?. Stay away from them!

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I'm very happy with first choice. they gave me a fair price on great products and they came and installed everything in one day!!! Great company!

5
★★★★★

I'm very happy with first choice. they gave me a fair price on great products and they came and installed everything in one day!!! Great company!

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Very hard core sell, if you sign a contract on the first discussion you got RIPPED. Had a person come to discuss attic insulation, he didn't even get his shoulders up there and then outright lied about what is eligible for a tax credit. Let them give quotes on two separate jobs, never again, have to practically kick them out of the house.

1
★☆☆☆☆

Very hard core sell, if you sign a contract on the first discussion you got RIPPED. Had a person come to discuss attic insulation, he didn't even get his shoulders up there and then outright lied about what is eligible for a tax credit. Let them give quotes on two separate jobs, never again, have to practically kick them out of the house.

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Salesman was awful...promises you the world and can't give you any of it. Once you sign a contract and agree to everything you find out 1/2 the items you ordered are not available the way you ordered them. Then they want to send the salesman out so you can pick something different. The whole place is a joke - communication seems to be lacking. Some days I would have three or four different people call me about the same thing and none of them knew I had already talked to three other people from their office. I would definately NOT recommend this company. In the end things worked out but not after several phone calls, complaints, crews coming out here, etc. Basically First Choice should be your Last Choice!

1
★☆☆☆☆

Salesman was awful...promises you the world and can't give you any of it. Once you sign a contract and agree to everything you find out 1/2 the items you ordered are not available the way you ordered them. Then they want to send the salesman out so you can pick something different. The whole place is a joke - communication seems to be lacking. Some days I would have three or four different people call me about the same thing and none of them knew I had already talked to three other people from their office. I would definately NOT recommend this company. In the end things worked out but not after several phone calls, complaints, crews coming out here, etc. Basically First Choice should be your Last Choice!

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