Arbor Vacuum

★★☆☆☆
  • 2990 Carpenter Rd

    Ann Arbor, MI 48108

    Map & Directions
  • 734-973-2990

About Arbor Vacuum

Hours
Mon. - Fri. 9am - 6pm;Sat. 9am - 5pm;Sun. CLOSED

Personal Services

Personal Services
More choices in Ann Arbor:
Resultset_next

Arbor Vacuum

1226 Packard St Ann Arbor, MI

Resultset_next

Fantasy Attic Costume Inc

19 E Cross St Ypsilanti, ND

2.0 2
Hi! Sign in to let us know how Arbor Vacuum was?
Write a Review
.

I have shopped at Arbor Vacuum for many years, but customer service is lacking when a problem with a vacuum we have purchased from them arises.

We have ordered parts for the vacuums that we have purchased here over the years, paid for the part (you must do this before they will order), and then we have NEVER been contacted when the part has arrived. We have to call them to find out if the part has arrived, in other words it is up to us to follow up.

In the past, we have been sold incorrect vacuum bags (Packard store) and today we learned that at some time we were sold an incorrect belt for our vacuum. We received no apology from the salesman, just a blank look, and no attempt to make things right.

Today, we went in to obtain the part that we ordered in January of this year, and they couldn't tell us if the part had ever been ordered. Again, a blank look, and of course no apology, however, they asked us if we wanted our money back. Huh?! We need the part! We are tired of using electrician's tape to hold our vacuum together.

I do not recommend this store...I don't think the owner cares one whit about his customers, and I have spent well over $2000.00 in this store (2 vacuums, 1 carpet cleaner, plus parts, vacuum bags, belts, repair work).

I am really disappointed and frustrated with our experience at the Carpenter road store as well as the Packard store.

1
★☆☆☆☆

I have shopped at Arbor Vacuum for many years, but customer service is lacking when a problem with a vacuum we have purchased from them arises.

We have ordered parts for the vacuums that we have purchased here over the years, paid for the part (you must do this before they will order), and then we have NEVER been contacted when the part has arrived. We have to call them to find out if the part has arrived, in other words it is up to us to follow up.

In the past, we have been sold incorrect vacuum bags (Packard store) and today we learned that at some time we were sold an incorrect belt for our vacuum. We received no apology from the salesman, just a blank look, and no attempt to make things right.

Today, we went in to obtain the part that we ordered in January of this year, and they couldn't tell us if the part had ever been ordered. Again, a blank look, and of course no apology, however, they asked us if we wanted our money back. Huh?! We need the part! We are tired of using electrician's tape to hold our vacuum together.

I do not recommend this store...I don't think the owner cares one whit about his customers, and I have spent well over $2000.00 in this store (2 vacuums, 1 carpet cleaner, plus parts, vacuum bags, belts, repair work).

I am really disappointed and frustrated with our experience at the Carpenter road store as well as the Packard store.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We purchased our vacuum at Arbor Vacuum. We had brought in our old one for repair, got an estimate and decided we needed something new. The salesperson did not pressure us at all. We went to another shop to check out the selection and prices and decided to go back to Arbor Vacuum for our purchase.

3
★★★☆☆

We purchased our vacuum at Arbor Vacuum. We had brought in our old one for repair, got an estimate and decided we needed something new. The salesperson did not pressure us at all. We went to another shop to check out the selection and prices and decided to go back to Arbor Vacuum for our purchase.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Arbor Vacuum, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review