Physicians Billing Svc Bureau

★★★☆☆
  • 8600 N Silvery Ln Ste 500

    Dearborn Heights, MI 48127

    Map & Directions
  • 313-561-8794

About Physicians Billing Svc Bureau

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Masri Billing Group

6200 Reuter St Dearborn, MI

3.2727 11
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While the work does get done, the morale of the staff is poor due to the owner. Just talk to a few employees when they feel they aren't under the watchdog's eye.

3
★★★★★

While the work does get done, the morale of the staff is poor due to the owner. Just talk to a few employees when they feel they aren't under the watchdog's eye.

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I was just coming on here to really praise Cheri and Denise from this company. My insurance company was denying my claims for a surgery I had and without their help, I don't think the insurance would have ever budged! Thank you so much. And to the post below, I am shocked to read it and hardly believe it's accuracy.

2
★★★★★

I was just coming on here to really praise Cheri and Denise from this company. My insurance company was denying my claims for a surgery I had and without their help, I don't think the insurance would have ever budged! Thank you so much. And to the post below, I am shocked to read it and hardly believe it's accuracy.

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This company is run like a sweat shop. The managment is the worst I have ever experience. The quality of work is awful. They tell patients who call & wonder why their payment is not applied to their account that it takes4-6 weeks to be applied, their is no excuse for that poor of turn around on posting payments. The STACKS of incoming work that needs to be entered into the computer sits 2 feet high on a table. There is NO normal office socializing allowed. They are more worried about sending "I.M.'s" about "water bottles may leave a ring on your desk, so they are not allowed" than the quanity of work sitting & waiting to be completed. If any Dr office wants to allow this compay to do their work..take a tour & really look around at the office first

0
★☆☆☆☆

This company is run like a sweat shop. The managment is the worst I have ever experience. The quality of work is awful. They tell patients who call & wonder why their payment is not applied to their account that it takes4-6 weeks to be applied, their is no excuse for that poor of turn around on posting payments. The STACKS of incoming work that needs to be entered into the computer sits 2 feet high on a table. There is NO normal office socializing allowed. They are more worried about sending "I.M.'s" about "water bottles may leave a ring on your desk, so they are not allowed" than the quanity of work sitting & waiting to be completed. If any Dr office wants to allow this compay to do their work..take a tour & really look around at the office first

Pros: None

Cons: Everything

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The staff at PBSB is extremely knowledgeable and professional. Even when a problem arises they are quick to resolve. I recommend them to all my colleagues.

2
★★★★★

The staff at PBSB is extremely knowledgeable and professional. Even when a problem arises they are quick to resolve. I recommend them to all my colleagues.

Pros: Professional Staff

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This services has a knowledgeable, friendly and efficient staff that is always ready to help. I would recommend this service to all my colleagues.

2
★★★★★

This services has a knowledgeable, friendly and efficient staff that is always ready to help. I would recommend this service to all my colleagues.

Pros: Always available and provides top quality service

.

This company is fraudlent and not only mistreats thier clients but their staff members as well. Not only do they cheat their own clients but know that some of their clients are cheating the US Government. BAD BUSINESS. It will only be a matter of time before the company goes down and the President owner is EXPOSED!!!!!!!!!!!

0
★☆☆☆☆

This company is fraudlent and not only mistreats thier clients but their staff members as well. Not only do they cheat their own clients but know that some of their clients are cheating the US Government. BAD BUSINESS. It will only be a matter of time before the company goes down and the President owner is EXPOSED!!!!!!!!!!!

Cons: FRAUD

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After reading the other reviews I think the person must be a little confused. This is a well known and very professional company. I have been using this company for years and have never had any issues.

Seems as if this might be a former employee who is using specific names to cause some trouble. All that read these reviews be aware they are not always accurate. I know this company gets business by referrals only that states something in itself.

2
★★★★★

After reading the other reviews I think the person must be a little confused. This is a well known and very professional company. I have been using this company for years and have never had any issues.

Seems as if this might be a former employee who is using specific names to cause some trouble. All that read these reviews be aware they are not always accurate. I know this company gets business by referrals only that states something in itself.

Pros: Everything

Cons: None

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This is a great company.

2
★★★★★

This is a great company.

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Not sure if this company had a different address prior to the one on N. Silvery Lane, but it's still the same horrible company. Teri Boka is supposedly the owner, but I was later told by another manager that the Financial Manager's father was the real owner, so who knows. This place is not where you want to go for business. Too many rude billers and equally rude managers. You're better off hiring medical billers fresh out of school and doing your billing in-house.

0
★☆☆☆☆

Not sure if this company had a different address prior to the one on N. Silvery Lane, but it's still the same horrible company. Teri Boka is supposedly the owner, but I was later told by another manager that the Financial Manager's father was the real owner, so who knows. This place is not where you want to go for business. Too many rude billers and equally rude managers. You're better off hiring medical billers fresh out of school and doing your billing in-house.

Pros: NONE!

Cons: EVERYTHING!

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My father recently stopped using this company for his medical billing (He owns a local urgent care center). We were constantly calling to resolve billing mistakes that our biller made. Whenever we asked to speak to a manager, we usually spoke with Denise, who, like the other reviewer stated, is VERY condescending. Teri ( the owner) never seemed to be in, so we were never able to speak with her and she never returned our phone calls. Everyone there answers the phone like we are bothering them when we call! IT"S A CALL CENTER! Isn't it your JOB to answer the phone and help the caller?? The billers are pure lazy. When I visited the facility to drop off our billing info, the phone was ringing off the hook, though there is a room filled with people and telephones on their desks! I tried to speak with Teri and she blew me off and I was left to speak with the HR manager instead! RUDE!

I would not suggest this company to my worst enemy. They should hire people who are grateful to have a job, and not seemed irritated that someone called and asked them to do their job! And the managers need to get the sticks out of their cracks! You don't run the world, just a bad business!

0
★☆☆☆☆

My father recently stopped using this company for his medical billing (He owns a local urgent care center). We were constantly calling to resolve billing mistakes that our biller made. Whenever we asked to speak to a manager, we usually spoke with Denise, who, like the other reviewer stated, is VERY condescending. Teri ( the owner) never seemed to be in, so we were never able to speak with her and she never returned our phone calls. Everyone there answers the phone like we are bothering them when we call! IT"S A CALL CENTER! Isn't it your JOB to answer the phone and help the caller?? The billers are pure lazy. When I visited the facility to drop off our billing info, the phone was ringing off the hook, though there is a room filled with people and telephones on their desks! I tried to speak with Teri and she blew me off and I was left to speak with the HR manager instead! RUDE!

I would not suggest this company to my worst enemy. They should hire people who are grateful to have a job, and not seemed irritated that someone called and asked them to do their job! And the managers need to get the sticks out of their cracks! You don't run the world, just a bad business!

Pros: Nothing

Cons: Horrible customer service, arrogant managers

.

Sloppy company. I would never use their services again. The biller assigned to my facility was extremely rude, never returned my phone calls and continuously made errors. Whenever my biller was unavailable, which was often, I was transferred to an equally rude ( if not more) biller and was also a dimwit. The managers are condescending and never corrected my issues. Very sloppy and rude. I only left a star because I HAD to leave a rating. They don't deserve it.

0
★☆☆☆☆

Sloppy company. I would never use their services again. The biller assigned to my facility was extremely rude, never returned my phone calls and continuously made errors. Whenever my biller was unavailable, which was often, I was transferred to an equally rude ( if not more) biller and was also a dimwit. The managers are condescending and never corrected my issues. Very sloppy and rude. I only left a star because I HAD to leave a rating. They don't deserve it.

Pros: Example: best croissants in town

Cons: Rude billers, numerous billing mistakes, horrible management

 

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