Suburban Honda

★★★☆☆
  • 25100 Haggerty Rd

    Farmington Hills, MI 48335

    Map & Directions
  • 248-477-1700

About Suburban Honda

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Honda
  • Used Cars
  • Automotive Repair
  • Oil Changes
  • Auto Parts & Accessories
Details
  • Honda
  • Honda
Hours
M 7am-9pm, Tu-W 7am-6pm, Th 7am-9pm, F 7am-6pm, Sa 8am-5pm, Su Closed (Sales and Service Hours May Differ)
Special Offer
Click for Specials
Year Established
  • 1948
Products
  • New Honda Vehices
  • All Makes and Models of Pre-Owned Vehicles
Payment Options
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
Brands
  • New Honda Vehicles
  • All Makes and Models of Pre-Owned
Services
  • New Car Sales
  • Used Car Sales
  • Auto Repair
  • Oil Changes
  • Auto Parts
  • Auto Accessories

Automotive

Automotive
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2.5 2
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.

WARNING: There are many other Honda dealerships that will treat you right. Dont waste your time with this one.

I cant say Im surprised by the other reviews on Yelp. I had the worst experience at this dealership and witnessed an absolute failure in customer service. Please heed this WARNING as well as others you see. I will never walk into another Honda dealership again, and you would be wise not to walk into this one.

My experience: I walked in to return a lease early and wasnt invited to an office but was told to walk over to a high top table. After I asked if the dealership can purchase the vehicle and settle my lease to save a little, a manager was brought over to discuss the situation. The manager, MIKE HERNANDEZ, walk over CHEWING GUM, and began interrogate us to figure out who told us that they can buy the vehicle from us. HE CONDESCENDINGLY told us that were responsible for the remaining payments for the contract, but hell see what he can do. Finally, when the buyout offer came back from the manager it showed that I would save about $400. I asked if there was any room for a better offer. Being in a dealership, I wouldnt think that this was out of the norm. Mike was called back in, and I asked why the NADA trade-in was so much higher compared to their buyout value. With a smirk Mike said GO SELL YOUR CAR TO THE NADA. My wife and I were completely shocked; I asked him why he was smiling and being so disrespectful, and then interrupted me, TAPPED ON THE TABLE AND SAID HAVE A GOOD DAY, EFFECTIVELY KICKING US OUT OF THE DEALERSHIP. After all the staff around him realized how unprofessional he was, they pointed me to Mikes manager. MIKES MANAGER APOLOGIZED and was able to help us, but we never received an apology from Mike.

We were shocked as to why they were treating us in such a manner. It later became obvious after reading other reviews that if youre not buying from the dealership they simply dont care to treat you right and keep you as a long term customer.

1
★☆☆☆☆

WARNING: There are many other Honda dealerships that will treat you right. Dont waste your time with this one.

I cant say Im surprised by the other reviews on Yelp. I had the worst experience at this dealership and witnessed an absolute failure in customer service. Please heed this WARNING as well as others you see. I will never walk into another Honda dealership again, and you would be wise not to walk into this one.

My experience: I walked in to return a lease early and wasnt invited to an office but was told to walk over to a high top table. After I asked if the dealership can purchase the vehicle and settle my lease to save a little, a manager was brought over to discuss the situation. The manager, MIKE HERNANDEZ, walk over CHEWING GUM, and began interrogate us to figure out who told us that they can buy the vehicle from us. HE CONDESCENDINGLY told us that were responsible for the remaining payments for the contract, but hell see what he can do. Finally, when the buyout offer came back from the manager it showed that I would save about $400. I asked if there was any room for a better offer. Being in a dealership, I wouldnt think that this was out of the norm. Mike was called back in, and I asked why the NADA trade-in was so much higher compared to their buyout value. With a smirk Mike said GO SELL YOUR CAR TO THE NADA. My wife and I were completely shocked; I asked him why he was smiling and being so disrespectful, and then interrupted me, TAPPED ON THE TABLE AND SAID HAVE A GOOD DAY, EFFECTIVELY KICKING US OUT OF THE DEALERSHIP. After all the staff around him realized how unprofessional he was, they pointed me to Mikes manager. MIKES MANAGER APOLOGIZED and was able to help us, but we never received an apology from Mike.

We were shocked as to why they were treating us in such a manner. It later became obvious after reading other reviews that if youre not buying from the dealership they simply dont care to treat you right and keep you as a long term customer.

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I have stopped to review their vehicles in past, good selection of vehicles, waiting to see what the 2010 vehicle line will be. Dealer sales personnel were great to show and discuss their vehicles.

4
★★★★☆

I have stopped to review their vehicles in past, good selection of vehicles, waiting to see what the 2010 vehicle line will be. Dealer sales personnel were great to show and discuss their vehicles.

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