Spartan Toyota & Scion

★★☆☆☆
  • 5609 S Pennsylvania Ave

    Lansing, MI 48911

    Map & Directions
  • 517-394-8000

2.0 3
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I was very happy with the way I was greeted but that's about it. There was two vehicles I was interested in but the salesperson "Gerry" in the used car department told me the only difference is the year and did not let me test drive the second one. He lied to me about the mileage, and the cruise control that was suppose to be fixed when I pick up the vehicle, the Bluetooth code that he was going to have ready and how the car doesn't need a service for a year. I discovered it all just couple days after I purchased the vehicle. When I called Gerry was extremely rude and told me that I can speak with the manager. I decided to call Brian Cogley since he was the only one handled the finance and paperwork in a professional manner. He told me that I could come in and speak with Bruce. When I went it to speak with the manager, Bruce, he was also really rude and simply told me that I had already purchased the vehicle and he can't do anything about it. The reason I signed the papers without checking the vehicle was because I did not think my salesman would lie about the vehicle and everything would be done like he said. I was shocked how they were treating me before and after my purchase. I would not recommend this dealership to anyone. I believe they are very munipative and they are only nice to their customers because they want to make a sale. I couldn't be anymore dissatisfied with the whole experience

1
★☆☆☆☆

I was very happy with the way I was greeted but that's about it. There was two vehicles I was interested in but the salesperson "Gerry" in the used car department told me the only difference is the year and did not let me test drive the second one. He lied to me about the mileage, and the cruise control that was suppose to be fixed when I pick up the vehicle, the Bluetooth code that he was going to have ready and how the car doesn't need a service for a year. I discovered it all just couple days after I purchased the vehicle. When I called Gerry was extremely rude and told me that I can speak with the manager. I decided to call Brian Cogley since he was the only one handled the finance and paperwork in a professional manner. He told me that I could come in and speak with Bruce. When I went it to speak with the manager, Bruce, he was also really rude and simply told me that I had already purchased the vehicle and he can't do anything about it. The reason I signed the papers without checking the vehicle was because I did not think my salesman would lie about the vehicle and everything would be done like he said. I was shocked how they were treating me before and after my purchase. I would not recommend this dealership to anyone. I believe they are very munipative and they are only nice to their customers because they want to make a sale. I couldn't be anymore dissatisfied with the whole experience

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I had an unusaul start to buying my car. I went in to talk to the first salesman. he ended up going into the hospital, then my father passed away. So it took me almost 2 months to buy the car I wanted. When I went in and asked about the new Prius, I was asked by the salesman "what is the one thing you have to have in the new prius, that you like about the prius you have now?" I responded that I had to have the smart key, where you could open the 3 doors without using the key fab. You just get close with the keys in your purse and it would open. The salesman had me drive a grey car. I loved it. I had called and left the salesman a message asking for the details on the price. Since he had went into the hospital his manager Brian did a follow up call. I explained I was just waiting on the numbers to come in and buy it. The manager Brian sent me an email. I went into the dealership to buy the car. The original salesman was busy, so he passed me on to another salesman. Both salesman were very friendly and helpful. I get home on Thursday night with my car. I go to open the passanger side to put on my seat cover. It does not open. I took the car back Friday morning and explained this is not the car I asked for. The only one thing I asked for was the ability to open all 3 doors without a key. There were only 2 other cars on the lot, one being the grey I wanted, the other a red I would have had to settle with. Now I am forced to spend $3000.00 more than originally quoted to get the grey. After taking the day off work to settle this, I was frustrated. The manager Brian offered to do the 3m on the mirror & hood as an apology. I was told the only day they did it was wed. I explained I could not take another day off work to bring it back. They suggested bringing it up on Tuesday, they would start it at 8am and be done no later than 1pm. I called about 10:30am to see if everything was going smoothely, to be told the one guy that does it never showed, it is not started and will not be done. I had worked my work schedule around picking it up at 1. I now have more than 1/2 of a second day of not being able to work. I called and talked to Brian, who proceeded to tell me it was my fault. This is not how a manger should handle problems. I am past frustrated. I tried getting ahold of the general manger or owner, to be told they are both out of the office. I would recommend the salesperson I dealt with, but not the dealership as a whole.

1
★☆☆☆☆

I had an unusaul start to buying my car. I went in to talk to the first salesman. he ended up going into the hospital, then my father passed away. So it took me almost 2 months to buy the car I wanted. When I went in and asked about the new Prius, I was asked by the salesman "what is the one thing you have to have in the new prius, that you like about the prius you have now?" I responded that I had to have the smart key, where you could open the 3 doors without using the key fab. You just get close with the keys in your purse and it would open. The salesman had me drive a grey car. I loved it. I had called and left the salesman a message asking for the details on the price. Since he had went into the hospital his manager Brian did a follow up call. I explained I was just waiting on the numbers to come in and buy it. The manager Brian sent me an email. I went into the dealership to buy the car. The original salesman was busy, so he passed me on to another salesman. Both salesman were very friendly and helpful. I get home on Thursday night with my car. I go to open the passanger side to put on my seat cover. It does not open. I took the car back Friday morning and explained this is not the car I asked for. The only one thing I asked for was the ability to open all 3 doors without a key. There were only 2 other cars on the lot, one being the grey I wanted, the other a red I would have had to settle with. Now I am forced to spend $3000.00 more than originally quoted to get the grey. After taking the day off work to settle this, I was frustrated. The manager Brian offered to do the 3m on the mirror & hood as an apology. I was told the only day they did it was wed. I explained I could not take another day off work to bring it back. They suggested bringing it up on Tuesday, they would start it at 8am and be done no later than 1pm. I called about 10:30am to see if everything was going smoothely, to be told the one guy that does it never showed, it is not started and will not be done. I had worked my work schedule around picking it up at 1. I now have more than 1/2 of a second day of not being able to work. I called and talked to Brian, who proceeded to tell me it was my fault. This is not how a manger should handle problems. I am past frustrated. I tried getting ahold of the general manger or owner, to be told they are both out of the office. I would recommend the salesperson I dealt with, but not the dealership as a whole.

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I bought my Camry at Spartan Toyota and found them to be very professional and helpful during the process. I never felt pressured at all. I take my car in for oil changes and service there as well and have been very happy. The facility is very clean. They always explain things very well and I've never felt taken advantage of. I highly recommend Spartan Toyota.

4
★★★★☆

I bought my Camry at Spartan Toyota and found them to be very professional and helpful during the process. I never felt pressured at all. I take my car in for oil changes and service there as well and have been very happy. The facility is very clean. They always explain things very well and I've never felt taken advantage of. I highly recommend Spartan Toyota.

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