Mattress World

★★★☆☆

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Once I walked in I honestly felt so comfortable with the sales rep in Mattress World. Which normally I feel overwhelmed in most places. After about a hour of laying on beds I finally made up mind and went with tempurpedic. Walked out spending more money then originally expected, but I haven't slept better in a long time. Feels like I've gone 15 years back in time, sleep is great and body feels great. I strongly recommend this place. I dealt with a woman sales rep, definitely advise talking with her.

5
★★★★★

Once I walked in I honestly felt so comfortable with the sales rep in Mattress World. Which normally I feel overwhelmed in most places. After about a hour of laying on beds I finally made up mind and went with tempurpedic. Walked out spending more money then originally expected, but I haven't slept better in a long time. Feels like I've gone 15 years back in time, sleep is great and body feels great. I strongly recommend this place. I dealt with a woman sales rep, definitely advise talking with her.

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Thank you to the previous person that wrote the review, I am sorry you went through that. I wouldn't recommend them either, I was looking for a nice priced bed for my kids room, I will take your advice and go to Art Van! Thank you so much for sharing

1
★☆☆☆☆

Thank you to the previous person that wrote the review, I am sorry you went through that. I wouldn't recommend them either, I was looking for a nice priced bed for my kids room, I will take your advice and go to Art Van! Thank you so much for sharing

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I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed you were on top of each other. So I called the Mattress World Superstore in Lake Orion Mi to explain my issue in September. I was then told I would have a guy call me to come out and inspect my bed. After about a month after that phone call, I called the store back to see what is taking so long, so the employee told me they will send another fax out to get the inspector to come look at my bed. Then after the I have still not gotten a phone call. (after the 3rd month) I called again. Now its December and I finally had a guy come out and take pictures of the defective bed. Then I get a letter in the mail, about two weeks after the inspector came out. And it is saying that I abused and misused the bed. The bed frame is what caused the bed to sag! (I got the frame from Mattress World Superstores with the purchase of my bed) So I contacted the store and the report from the inspector was completely wrong. It said i Had a Queen, i really have a double(full), Meanwhile I am sleeping on this bed that is defective. I even talked to the sales person at the store and she told me she wouldn't even recommend the bed that i purchased. I called the corporate office in Howell and they told me that nothing can be done with them, the issues need to be taken care of through the store and the store owner. So i tried 3 times to get into contact with the owner and he will not even talk to me about this issue. Now In customer service, the customer should not be the one to find the business errors and be the one that is to do the run around. So Learn from my mistake and stay away from Mattress World Superstores, 1 Customer Service is really awful. 2 Their beds are cheap. I recommend Art Fan or any other company over Mattress World Superstore!

1
★☆☆☆☆

I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed you were on top of each other. So I called the Mattress World Superstore in Lake Orion Mi to explain my issue in September. I was then told I would have a guy call me to come out and inspect my bed. After about a month after that phone call, I called the store back to see what is taking so long, so the employee told me they will send another fax out to get the inspector to come look at my bed. Then after the I have still not gotten a phone call. (after the 3rd month) I called again. Now its December and I finally had a guy come out and take pictures of the defective bed. Then I get a letter in the mail, about two weeks after the inspector came out. And it is saying that I abused and misused the bed. The bed frame is what caused the bed to sag! (I got the frame from Mattress World Superstores with the purchase of my bed) So I contacted the store and the report from the inspector was completely wrong. It said i Had a Queen, i really have a double(full), Meanwhile I am sleeping on this bed that is defective. I even talked to the sales person at the store and she told me she wouldn't even recommend the bed that i purchased. I called the corporate office in Howell and they told me that nothing can be done with them, the issues need to be taken care of through the store and the store owner. So i tried 3 times to get into contact with the owner and he will not even talk to me about this issue. Now In customer service, the customer should not be the one to find the business errors and be the one that is to do the run around. So Learn from my mistake and stay away from Mattress World Superstores, 1 Customer Service is really awful. 2 Their beds are cheap. I recommend Art Fan or any other company over Mattress World Superstore!

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I got a great deal from the women sales rep (Margo?). They have a good variety and many items in stock. They beat my best price from Sears 50% off sale.

4
★★★★☆

I got a great deal from the women sales rep (Margo?). They have a good variety and many items in stock. They beat my best price from Sears 50% off sale.

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I found that the salesguy here was not as straight forward as whereI bought I finally bought my mattress (mattress king lake orion) I bought a simmions level 1 beautyrest pillowtop swear was same bed and got it for 75.00 cheaper.

2
★★☆☆☆

I found that the salesguy here was not as straight forward as whereI bought I finally bought my mattress (mattress king lake orion) I bought a simmions level 1 beautyrest pillowtop swear was same bed and got it for 75.00 cheaper.

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1 out of 1 people found this review helpful.

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This place has a wide range of different brand mattresses to choose from including sleep beds and temperpedic. I'm not convinced that you will get the best price here. But it's a great place to do research on mattresses.the staff is helpful. Warning don't go there sleepy!

4
★★★★☆

This place has a wide range of different brand mattresses to choose from including sleep beds and temperpedic. I'm not convinced that you will get the best price here. But it's a great place to do research on mattresses.the staff is helpful. Warning don't go there sleepy!

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