Mexican Fiesta Hartland

★★★☆☆
  • 10016 Highland Rd

    Hartland, MI 48353

    Map & Directions
  • 810-632-9365

About Mexican Fiesta Hartland

Hours
Sun 11am-9pm, Mon-Thu 11am-10pm, Fri-Sat 11am-11pm
3.0 3
Hi! Sign in to let us know how Mexican Fiesta Hartland was?
Write a Review
.

Had a carry out this evening - have been patronizing this restaurant since it opened. Asked for a jalapeno peppers to be included when picking up order. Waited 10 minutes. Brought our diced container they said were Jalapeno peppers. Told them these are normally provided sliced. Waited another ten minutes. Brought out another larger container they said were sliced jalapenos. Went home.

The alleged jalapenos were green peppers!!!!

Now, if you like Mexican food, this is not acceptable, especially when you have been patronizing a restaurant for years. Called the manager - she offered to provide a free portion of our order the next time we ordered there. I said, no, the dinner needs to have the jalapenos and I would like them to deliver them to our home (three miles from restaurant). She refused. Told her that we needed a better solution and that I live across the street from the owners. She told me that I would not get anything further and that I constantly call there complaining about my order and lie about the owners living across the street. I told her that we had NEVER complained about an order there before, whether dining in the restaurant or ordering carry out. She became more belligerent and abusive. We ordered two entrees and several sides for our family and were all disappointed that the order was not correct ?? in spite of my waiting there for twenty minutes to have it fixed!!

This is NOT ACCEPTABLE from a restaurant, especially one that has received hundreds of dollars of business over the years from my family of five!

We are EXTREMELY disappointed in their handling of this situation and will talk to the owners this weekend!

Do not patronize this restaurant, as they clearly do not have their management staff trained to resolve issues that they have caused!

1
★☆☆☆☆

Had a carry out this evening - have been patronizing this restaurant since it opened. Asked for a jalapeno peppers to be included when picking up order. Waited 10 minutes. Brought our diced container they said were Jalapeno peppers. Told them these are normally provided sliced. Waited another ten minutes. Brought out another larger container they said were sliced jalapenos. Went home.

The alleged jalapenos were green peppers!!!!

Now, if you like Mexican food, this is not acceptable, especially when you have been patronizing a restaurant for years. Called the manager - she offered to provide a free portion of our order the next time we ordered there. I said, no, the dinner needs to have the jalapenos and I would like them to deliver them to our home (three miles from restaurant). She refused. Told her that we needed a better solution and that I live across the street from the owners. She told me that I would not get anything further and that I constantly call there complaining about my order and lie about the owners living across the street. I told her that we had NEVER complained about an order there before, whether dining in the restaurant or ordering carry out. She became more belligerent and abusive. We ordered two entrees and several sides for our family and were all disappointed that the order was not correct ?? in spite of my waiting there for twenty minutes to have it fixed!!

This is NOT ACCEPTABLE from a restaurant, especially one that has received hundreds of dollars of business over the years from my family of five!

We are EXTREMELY disappointed in their handling of this situation and will talk to the owners this weekend!

Do not patronize this restaurant, as they clearly do not have their management staff trained to resolve issues that they have caused!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

A little pricey, small food was pretty good. Will probably stick to my normal place even though this one is closer.

3
★★★☆☆

A little pricey, small food was pretty good. Will probably stick to my normal place even though this one is closer.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is definitely the best you're gonna get for your dollar when comes to Latin Cuisine. The cool thing about this place is they have a sweet bench that's got this sweet mural hand carved into it, like a couple fierce lions facing off or something. The food is pretty good, too.

5
★★★★★

This is definitely the best you're gonna get for your dollar when comes to Latin Cuisine. The cool thing about this place is they have a sweet bench that's got this sweet mural hand carved into it, like a couple fierce lions facing off or something. The food is pretty good, too.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Mexican Fiesta Hartland, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review