Total Comfort Sys Htng & Clng

★★☆☆☆

About Total Comfort Sys Htng & Clng

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Home Construction & Remodeling

Home Construction & Remodeling
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Scallan's Heating & Cooling

8324 Lebeau Rd Livonia, LA

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Ken's Heating & Air

6284 Island Rd Jarreau, LA

1.5 4
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Oh My gosh this Nua guy the owner of this company is so stupid i had to get the city after him to get my furnace working right, they never installed a filter slot for furnace? My furnace still shuts on and off. Plus now 2 years after they finally fixed it im having problems with the motor or exhaust making loud noise, of course the owner isnt coming out to fix it and doesnt take my calls, ugh, I hope someone does the same to him one day

0
★☆☆☆☆

Oh My gosh this Nua guy the owner of this company is so stupid i had to get the city after him to get my furnace working right, they never installed a filter slot for furnace? My furnace still shuts on and off. Plus now 2 years after they finally fixed it im having problems with the motor or exhaust making loud noise, of course the owner isnt coming out to fix it and doesnt take my calls, ugh, I hope someone does the same to him one day

Pros: NONE

Cons: Everything

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knew a friend that didnt know any better and bought a furnace from this rinky dink company.they sent two guys out to sell the job and on the day of install sent a older man by himself.thats probably why it took two & a 1/2 days to do. i my self went with a fine upstanding company and had no problem with a furnace,a/c, & hot water tank installed in one day...............hint (family)

0
★☆☆☆☆

knew a friend that didnt know any better and bought a furnace from this rinky dink company.they sent two guys out to sell the job and on the day of install sent a older man by himself.thats probably why it took two & a 1/2 days to do. i my self went with a fine upstanding company and had no problem with a furnace,a/c, & hot water tank installed in one day...............hint (family)

Pros: going under soon

Cons: everything

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After Sale, it has been a nightmare. At the one year mark, furnace died. They came out about 5-8 times over a 10 day period, including leaving me without heat for a weekend to go hunting! They would get it running for an hour, say it was fixed and it would go back down. They finally replaced the right part - it was all still under warranty. The entire process was difficult. They did not return calls, and didn't answer the phone. We tried to be very pleasant, and not become the "annoying customer" and that still got us nowhere. Check their business history with the bureau, several complaints! Not Satifactory record!

Now it has been about 2.5 years, and it's the same issue. The company has apparently downsized, and cannot be bothered with warranty work. The furnace is not working and they are not returning calls. The only help they have provided is over the phone assistance like "try resetting the main switch" or "replace the batteries in the thermostat". Neither of which are the problem, as explained in the calls.

DO YOUR HOMEWORK FIRST!!!

1
★★★☆☆

After Sale, it has been a nightmare. At the one year mark, furnace died. They came out about 5-8 times over a 10 day period, including leaving me without heat for a weekend to go hunting! They would get it running for an hour, say it was fixed and it would go back down. They finally replaced the right part - it was all still under warranty. The entire process was difficult. They did not return calls, and didn't answer the phone. We tried to be very pleasant, and not become the "annoying customer" and that still got us nowhere. Check their business history with the bureau, several complaints! Not Satifactory record!

Now it has been about 2.5 years, and it's the same issue. The company has apparently downsized, and cannot be bothered with warranty work. The furnace is not working and they are not returning calls. The only help they have provided is over the phone assistance like "try resetting the main switch" or "replace the batteries in the thermostat". Neither of which are the problem, as explained in the calls.

DO YOUR HOMEWORK FIRST!!!

Pros: Can't think of any

Cons: EVERYTHING

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Took the install of a furnace parts of three days, instead of one. Humdifier was not reconnected to the furnace correctly, AC interuptable was not reconnected, permits were not pulled, Electrical was not grounded, Venting was not up to code. This install would not have passed an inspection IF permits were pulled. Awful experience. I do not recommend this installer.

0
★☆☆☆☆

Took the install of a furnace parts of three days, instead of one. Humdifier was not reconnected to the furnace correctly, AC interuptable was not reconnected, permits were not pulled, Electrical was not grounded, Venting was not up to code. This install would not have passed an inspection IF permits were pulled. Awful experience. I do not recommend this installer.

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