John C Flood Inc

★☆☆☆☆
  • 711 Kennedy St

    Washington, DC 20011

    Map & Directions
  • 202-291-3340

About John C Flood Inc

Hours
Monday: 9:00 AM - 5:00 PM; Tuesday: 9:00 AM - 5:00 PM; Wednesday: 9:00 AM - 5:00 PM; Thursday: 9:00 AM - 5:00 PM; Friday: 9:00 AM - 5:00 PM; Saturday: By Appt.; Sunday: By Appt.

Automotive

Automotive
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HORRIBLE COMPANY.....WORST CUSTOMER SERVICE! READ MY LETTER TO THEM.....EXPLAINS IT ALL AND EVEN THAT DIDN'T GENERATE A RESPONSE!

June 20, 2010

John C. Flood
4419 41st Street
Brentwood, MD 20722

Attn: Pat or Customer Service Manager

I attempted to contact you using your on-line feature, but was unable to connect to your server. I feel so strongly about this issue, that I am compelled to write this letter and post it in regular mail.

Without a doubt, I have recently suffered some of the worst service ever from your company. While I cannot attribute it to one individual employee, I do shake my head and marvel at how John C Flood can possibly remain in business with a pervasive lackadaisical attitude towards a repeat customer. In these economic times, business must be good for your company to do so.

Your records will show that I went on-line over two weeks ago to schedule an appointment for repair to our HVAC system. I explained that it was ??icing over,? but I also even suggested that it was likely I would need an entire replacement HCAV system as ours is quite old. A nice lady immediately called to confirm the appointment for two days later.

Although my husband and I waited, on the scheduled appointment day, no one showed........no one even bothered to call and explain why they didn??t show. I wrote back (on-line) saying as much and immediately got a call from Pat (?), the "manager." He apologized profusely and repeatedly, making the excuse of how busy your company was and asked for another opportunity to earn back our business.

We made another appointment, right then and there with Pat and the guys showed.....on time. They told us what we expected; that we needed a new system and promised to have us a written estimate by early the following week. Although they didn??t repair our system, they collected $99 for ??making the trip,? and explained that we could get that amount reimbursed when we purchased our new system. There was no mention of the $10 discount advertised when you schedule your appointment on-line.

That appointment was 2 weeks ago today and we still haven't heard back from them or anyone else at your company with an estimate to replace our HVAC system. Per my calculations, this is approximately $7000 worth of work. As I said, business must be terrific to ignore a repeat customer and blow off this job. We recently just gave our business to another local company. They have been terrific, at least very responsive.....something your team needs to desperately learn.

Apparently, the loss of a $7000 job isn??t that important to your company. What should be important is the loss of me as a customer, my lack of future referrals and my poor customer service rating on "Insider Pages http://www.insiderpages.com," the on-line source for sharing experiences with local businesses.

It??s my hope that this letter will have the required impact to motivate your team to provide better customer service.

Regards,

1
★☆☆☆☆

HORRIBLE COMPANY.....WORST CUSTOMER SERVICE! READ MY LETTER TO THEM.....EXPLAINS IT ALL AND EVEN THAT DIDN'T GENERATE A RESPONSE!

June 20, 2010

John C. Flood
4419 41st Street
Brentwood, MD 20722

Attn: Pat or Customer Service Manager

I attempted to contact you using your on-line feature, but was unable to connect to your server. I feel so strongly about this issue, that I am compelled to write this letter and post it in regular mail.

Without a doubt, I have recently suffered some of the worst service ever from your company. While I cannot attribute it to one individual employee, I do shake my head and marvel at how John C Flood can possibly remain in business with a pervasive lackadaisical attitude towards a repeat customer. In these economic times, business must be good for your company to do so.

Your records will show that I went on-line over two weeks ago to schedule an appointment for repair to our HVAC system. I explained that it was ??icing over,? but I also even suggested that it was likely I would need an entire replacement HCAV system as ours is quite old. A nice lady immediately called to confirm the appointment for two days later.

Although my husband and I waited, on the scheduled appointment day, no one showed........no one even bothered to call and explain why they didn??t show. I wrote back (on-line) saying as much and immediately got a call from Pat (?), the "manager." He apologized profusely and repeatedly, making the excuse of how busy your company was and asked for another opportunity to earn back our business.

We made another appointment, right then and there with Pat and the guys showed.....on time. They told us what we expected; that we needed a new system and promised to have us a written estimate by early the following week. Although they didn??t repair our system, they collected $99 for ??making the trip,? and explained that we could get that amount reimbursed when we purchased our new system. There was no mention of the $10 discount advertised when you schedule your appointment on-line.

That appointment was 2 weeks ago today and we still haven't heard back from them or anyone else at your company with an estimate to replace our HVAC system. Per my calculations, this is approximately $7000 worth of work. As I said, business must be terrific to ignore a repeat customer and blow off this job. We recently just gave our business to another local company. They have been terrific, at least very responsive.....something your team needs to desperately learn.

Apparently, the loss of a $7000 job isn??t that important to your company. What should be important is the loss of me as a customer, my lack of future referrals and my poor customer service rating on "Insider Pages http://www.insiderpages.com," the on-line source for sharing experiences with local businesses.

It??s my hope that this letter will have the required impact to motivate your team to provide better customer service.

Regards,

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More about John C Flood Inc

John C. Flood Inc. offers fast plumbing, heating and air conditioning repair & replacement services in Washington, DC & Montgomery & Prince George’s, MD. Call us at 202-291-3340.

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