Citronelle Restaurant

★★★★☆

About Citronelle Restaurant

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We had dinner last night at Citronelle, this is not the first time we have been there. In the past few years we have been there for many happy occasions, birthdays, anniveraries,graduation dinners just to mention a few.The food is fantastic, and in the past, the service has been superb, however, last night I was amazed at the lack of professionalism that was displayed by most of the staff. When we were seated we were approached by the somalier to help us make a choice of a wine prior to our meal. This was a group of 6 people and only 2 were going to have a bottle of wine. When one of my guests asked for suggestions,the somalier began offering wines approaching $600.00 a bottle. My friend had asked if there was somthing more reasonable, and he was given a very peculiar look by this woman. He asked for some suggestions and she became rather standoffish. When my guest did make a choice, the somalier walked away and came back with the bottle ,showed it to him then uncorked it. She poured a taste for my guest, and he was not overjoyed with the wine but he called it acceptable, but he told the somalier that this would be fine. She then made the comment that the entire table heard, "Is this wine one that is above what you are normally used to drinking?", things continued to deteriorate from there.
Our waiter came to the table to discuss the menue,and then proceeded to take our orders. One of my guests asked if she could have a small salad,and the reply was, "you don't need that, there is more food than you can finish"....I would have expected,"What type of salad would you like, mam? "The orders were taken and the food was prepared and served promptly . Again, another problem became apparent, 2 of my guests requested salt for their meals, and we were told the food didn't need it, it was flavored the way the chef wants it to be flavored. BUT THE CHEF WASN'T EATING IT! After a few more requests salt was brought to the table and basically thrown down with nothing said.
Again the food was wonderful I have no issues with that, but the back breaker came when we asked for the check after dessert and we were told that there was a 20% service charge added because of the large table. Nothing had been discussed about this prior to our making a reservation, again this wasn't too much of an issue BUT, when we received the bill, we were taxed on the service charge! I have never seen this ANYWHERE before . To say the least we were shocked. When we pointed this out to our waiter, he became quite agitated, threw down the credit card slips and we decided to go over everything line by line.When we look back, we were charged a service charge for the bottle on wine ( $125.00 wine). We again questioned all of this and we were told it was FEDERAL LAW to tax the service chareges. I beg to differ.......
All in all if you look at the difference in the tax on the service charges it didn't amount to much after you have spent over $1,000.00 on a meal,however, if this is done to every table everyday ,how many hundreds of thousands of dollars have been overcharged from customers?
We will never go back and we will tell all our friends about the way we were treated.There are far too many fine restaurants where the people serving you are happy to have you there, Charleston in Baltimore, Volt in Fredrick, The Inn At Little Washington, I can list more.
If you feel like being abused and talked down to, I highly recommend Citronelle............It is no longer on my list to visit.

2
★★☆☆☆

We had dinner last night at Citronelle, this is not the first time we have been there. In the past few years we have been there for many happy occasions, birthdays, anniveraries,graduation dinners just to mention a few.The food is fantastic, and in the past, the service has been superb, however, last night I was amazed at the lack of professionalism that was displayed by most of the staff. When we were seated we were approached by the somalier to help us make a choice of a wine prior to our meal. This was a group of 6 people and only 2 were going to have a bottle of wine. When one of my guests asked for suggestions,the somalier began offering wines approaching $600.00 a bottle. My friend had asked if there was somthing more reasonable, and he was given a very peculiar look by this woman. He asked for some suggestions and she became rather standoffish. When my guest did make a choice, the somalier walked away and came back with the bottle ,showed it to him then uncorked it. She poured a taste for my guest, and he was not overjoyed with the wine but he called it acceptable, but he told the somalier that this would be fine. She then made the comment that the entire table heard, "Is this wine one that is above what you are normally used to drinking?", things continued to deteriorate from there.
Our waiter came to the table to discuss the menue,and then proceeded to take our orders. One of my guests asked if she could have a small salad,and the reply was, "you don't need that, there is more food than you can finish"....I would have expected,"What type of salad would you like, mam? "The orders were taken and the food was prepared and served promptly . Again, another problem became apparent, 2 of my guests requested salt for their meals, and we were told the food didn't need it, it was flavored the way the chef wants it to be flavored. BUT THE CHEF WASN'T EATING IT! After a few more requests salt was brought to the table and basically thrown down with nothing said.
Again the food was wonderful I have no issues with that, but the back breaker came when we asked for the check after dessert and we were told that there was a 20% service charge added because of the large table. Nothing had been discussed about this prior to our making a reservation, again this wasn't too much of an issue BUT, when we received the bill, we were taxed on the service charge! I have never seen this ANYWHERE before . To say the least we were shocked. When we pointed this out to our waiter, he became quite agitated, threw down the credit card slips and we decided to go over everything line by line.When we look back, we were charged a service charge for the bottle on wine ( $125.00 wine). We again questioned all of this and we were told it was FEDERAL LAW to tax the service chareges. I beg to differ.......
All in all if you look at the difference in the tax on the service charges it didn't amount to much after you have spent over $1,000.00 on a meal,however, if this is done to every table everyday ,how many hundreds of thousands of dollars have been overcharged from customers?
We will never go back and we will tell all our friends about the way we were treated.There are far too many fine restaurants where the people serving you are happy to have you there, Charleston in Baltimore, Volt in Fredrick, The Inn At Little Washington, I can list more.
If you feel like being abused and talked down to, I highly recommend Citronelle............It is no longer on my list to visit.

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I had the very fortunate opportunity of finding this gem by accident. After my dinner reservations at a different restaurant had fallen through, especially during the Cherry Blossom Festival, my girlfriend and I were all dressed up with no place to go. We called Citronelle and on a moments notice, they were able to accommodate us and provided us with a dining experience we would not soon forget.

Upon entering the restaurant, the maitre d' could not be more welcoming and hospitable. Not once did they treat us as if they were 'squeezing us in' and act frantic or rushed. As a matter of fact, they sat my girlfriend and I at a wonderful table with views of both the gorgeous working kitchen as well as the rest of the dining room.

The head waiter, or so he seemed, Pablo Ortiz, tended to our every request... and always with a smile. Most restaurants ask guests to provide dietary restrictions well in advance, so that the tasting menu can be modified to suit them accordingly. However, with our impromptu visit, we did not give them any advanced notice, and still asked them to change half of the tasting menu for my girlfriend. Without hesitation, they arranged a thoughtful, creative and delicious tasting menu for her without making us feel badly. Quite the opposite, as they even invited us into the kitchen to give a brief tour, meet the head chef, and enjoy some quick photographs.

The food is exquisite, with each dish creating a memory. I would laugh under my breath, thinking of how simple and delicate foods can be made into complex creations that balance flavor and texture perfectly.

As a native New Yorker, living in Manhattan, I frequent fine dining establishments regularly. I must admit that despite the selection of restaurants here in NY, Citronelle is easily in the top 5 places I have ever eaten. While the decor is simple, and some have even claimed dated, the service is top notch and the food is well worth the price.

2
★★★★★

I had the very fortunate opportunity of finding this gem by accident. After my dinner reservations at a different restaurant had fallen through, especially during the Cherry Blossom Festival, my girlfriend and I were all dressed up with no place to go. We called Citronelle and on a moments notice, they were able to accommodate us and provided us with a dining experience we would not soon forget.

Upon entering the restaurant, the maitre d' could not be more welcoming and hospitable. Not once did they treat us as if they were 'squeezing us in' and act frantic or rushed. As a matter of fact, they sat my girlfriend and I at a wonderful table with views of both the gorgeous working kitchen as well as the rest of the dining room.

The head waiter, or so he seemed, Pablo Ortiz, tended to our every request... and always with a smile. Most restaurants ask guests to provide dietary restrictions well in advance, so that the tasting menu can be modified to suit them accordingly. However, with our impromptu visit, we did not give them any advanced notice, and still asked them to change half of the tasting menu for my girlfriend. Without hesitation, they arranged a thoughtful, creative and delicious tasting menu for her without making us feel badly. Quite the opposite, as they even invited us into the kitchen to give a brief tour, meet the head chef, and enjoy some quick photographs.

The food is exquisite, with each dish creating a memory. I would laugh under my breath, thinking of how simple and delicate foods can be made into complex creations that balance flavor and texture perfectly.

As a native New Yorker, living in Manhattan, I frequent fine dining establishments regularly. I must admit that despite the selection of restaurants here in NY, Citronelle is easily in the top 5 places I have ever eaten. While the decor is simple, and some have even claimed dated, the service is top notch and the food is well worth the price.

Pros: Excellent Food and 5-star Service

Cons: Decor is a bit dated

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The dining experience at Citronelle is comparable to the finest restaurants in the world. The owner/executive chef (Michel Richard) is very visible and the attentive service as well as knowlegable sommliers are a pleasure.
From the Citronelle Caviar to the dessert, Breakfast at Citronelle, we were wonderfully surprised by every course.
Step inside the glass enclosed kitchen and listen to the perpetually busy chefs bark their commands in french as each plate is perfectly assembled and sent out.

2
★★★★★

The dining experience at Citronelle is comparable to the finest restaurants in the world. The owner/executive chef (Michel Richard) is very visible and the attentive service as well as knowlegable sommliers are a pleasure.
From the Citronelle Caviar to the dessert, Breakfast at Citronelle, we were wonderfully surprised by every course.
Step inside the glass enclosed kitchen and listen to the perpetually busy chefs bark their commands in french as each plate is perfectly assembled and sent out.

 

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