Lucas Tailors

I have always been treated with professionalism, politeness and extreme kindness. I've been taking my clothing there for almost 3 - 4 years. I would recommend Lucas Cleaners & Tailors for cleaning and tailoring.

William Berry

Posted 11/06/09 | Report Abuse

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Wow. This business is run more poorly than any other I have encountered. I brought in three shirts and a pair of cashmere gloves. It appears they THREW AWAY my cashmere gloves - their reason? "They were dirty!" Yes...that's why I brought them to the cleaners. Regardless of what they did with the gloves - lost, threw away, misplaced - I expected to be compensated. No such luck. The woman at the counter told me she would look for them and call me; a week later, she hung up on me when I called to inquire. When I went in, she refused to tell me her name so that I could report her having lost my gloves to the owner. Her completely rude response? "I don't know my name." Um...right. When I finally came in when the owner was there, she wouldn't look me in the eye as I explained that I either wanted (1) my gloves or (2) the value of the gloves. After repeating, "They were dirty!" (HUH?) she finally just said, "I can't give you any money."

Wow. Well, I can't give THEM any money anymore, and neither should you. Don't do yourself the disservice of taking your clothes here.

Posted 06/28/08 | Report Abuse

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