Sound On Wheels

★★★★☆
  • 1832 Lee Rd

    Cleveland, OH 44118

    Map & Directions
  • 216-371-5067

4.0 3
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Let me start by saying Sound on Wheels did an excellent job installing a new cd/radio system. It looks great, three of the four factory-installed speakers in our car sound better than ever, and the work was done in a timely fashion.

That being said we went in last weekend with one factory speaker not producing sound and cd player jammed. After giving them an initial payment to remove and diagnose the cd player/radio and speaker issues. we were told parts had to be ordered to install the new stereo which was what was needed to fix our complaints, which would require another payment. 5 days later our car is in and out of the shop in 2 hours and the credit card payment goes through, and this is when it all goes wrong.

My friend and I are taken outside to be shown how to work the stereo. The helpful employee even hooked my phone up to the bluetooth for me. Then I turn some music on to test the new stereo and...no sound out of the problem speaker. We ask him about this. He tells us the technician said it was working, maybe it was working intermittently and we'd have to have somebody take a look at it. Of course, after spending $400.00, he now suggests we spend $75.00 for the labor to fix the wiring problem, or $100.00 to replace the speaker. Of course, he'd sold us the new cd/radio with the assurance that this would solve the speaker problem. He now tells us we never even mentioned the speaker. But we never would have showed up if the speaker had been working.

Morale of the story if you're going to do business with Sound on Wheels, make sure you get every promise in writing before you give them your car or your credit card.

1
★☆☆☆☆

Let me start by saying Sound on Wheels did an excellent job installing a new cd/radio system. It looks great, three of the four factory-installed speakers in our car sound better than ever, and the work was done in a timely fashion.

That being said we went in last weekend with one factory speaker not producing sound and cd player jammed. After giving them an initial payment to remove and diagnose the cd player/radio and speaker issues. we were told parts had to be ordered to install the new stereo which was what was needed to fix our complaints, which would require another payment. 5 days later our car is in and out of the shop in 2 hours and the credit card payment goes through, and this is when it all goes wrong.

My friend and I are taken outside to be shown how to work the stereo. The helpful employee even hooked my phone up to the bluetooth for me. Then I turn some music on to test the new stereo and...no sound out of the problem speaker. We ask him about this. He tells us the technician said it was working, maybe it was working intermittently and we'd have to have somebody take a look at it. Of course, after spending $400.00, he now suggests we spend $75.00 for the labor to fix the wiring problem, or $100.00 to replace the speaker. Of course, he'd sold us the new cd/radio with the assurance that this would solve the speaker problem. He now tells us we never even mentioned the speaker. But we never would have showed up if the speaker had been working.

Morale of the story if you're going to do business with Sound on Wheels, make sure you get every promise in writing before you give them your car or your credit card.

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Bait and Switch:\r
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Let me start by saying Sound on Wheels did an excellent job installing a new cd/radio system. It looks great, three of the four factory-installed speakers in our car sound better than ever, and the work was done in

3
★★★★★

Bait and Switch:\r
\r
Let me start by saying Sound on Wheels did an excellent job installing a new cd/radio system. It looks great, three of the four factory-installed speakers in our car sound better than ever, and the work was done in

.

These guys are pros. I did my own custom stereo install 2 years ago, but when my amp stopped working, I couldn't figure it out. I tried a different amp with no luck. Stumped, I brought my car to Sound on Wheels, where I had purchased my head unit. They did a complete diagnostic and not only solved my amp power problem (main power line fuse looked good but lost contact internally), but they also found one of my rear tweeters out, which I had not detected.

They didn't push me to buy an expensive replacement. Instead, they pointed out practical choices that would meet my needs. They were also very professional when I had to reschedule my appointment. I wish I didn't have to do that (who wants to wait to hear their stereo) but I thought they handled it very professionally and still did an impressive job for me.

2
★★★★★

These guys are pros. I did my own custom stereo install 2 years ago, but when my amp stopped working, I couldn't figure it out. I tried a different amp with no luck. Stumped, I brought my car to Sound on Wheels, where I had purchased my head unit. They did a complete diagnostic and not only solved my amp power problem (main power line fuse looked good but lost contact internally), but they also found one of my rear tweeters out, which I had not detected.

They didn't push me to buy an expensive replacement. Instead, they pointed out practical choices that would meet my needs. They were also very professional when I had to reschedule my appointment. I wish I didn't have to do that (who wants to wait to hear their stereo) but I thought they handled it very professionally and still did an impressive job for me.

Pros: Smart and Thorough!

Cons: Limited Hours, M-F 9-5 and Sa 9-3.

 

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