Sunnyside Honda

★★☆☆☆
  • 7700 Pearl Rd

    Middleburg Heights, OH 44130

    Map & Directions
  • 440-243-5577

About Sunnyside Honda

Hours
Mon 9am-9pm, Thu 9am-9pm, Tue-Wed 9am-6pm, Fri 9am-6pm, Sat 9am-5pm
2.4 5
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Service department is horrible and doesn't care about their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into a second day so they could order

3
★★★★★

Service department is horrible and doesn't care about their customers. For the second time in a row, we brought a vehicle in for repair that wasn't completed when promised. A one day repair turned into a second day so they could order

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Brought my 2007 Honda Odyssey to them for service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage.

Some valet parking attendant got inside and started backing up. As he was nearing the overhead garage door in the back, the latter started going down rapidly. My Service Adviser screamed: "Go forward!!! Go forward!!!" The valet parking attendant switched the gear and took the vehicle forward barely avoiding the overhead garage door by a foot. Then, he took my vehicle to the Service Area.

About 10 minutes later, my Service Adviser, Ralph Harding, came to me with a prior damage sheet with several tick marks on it. "Ok," he said, "here we have some minor scratches and here - a very minor dent on the Front Bumper." "How minor," asked I. "Oh, very minor," the Service Adviser responded.

About 2 (two) hours later, the vehicle was ready. I paid them for service and walked out of the Service Garage. My poor vehicle was parked next to it. I looked at the Front Bumper and discovered a HUGE dent on the right-hand side thereof.

I got back to the Service Adviser and pointed out the damage caused to my vehicle during service. The Service Adviser denied everything. Said the damage was there when I brought the vehicle to them. Immediately, I called GEICO and the police. A Middleburg Heights police officer arrived and examined the vehicle. Since Sunnyside Honda did not have any security cameras inside and the ones outside, according to him, were all fake there was no way of proving what happened and whose fault it was.

An Assistant Service Manager came to me with a very old prior damage sheet from the year 2013 and showed me a tick mark on it saying there was a dent on my front bumper about a year ago, which was a lie. GEICO took detailed pictures of my vehicle
2 (two) weeks prior to this incident and their picture PROVE that there was NO dent on my Front Bumper whatsoever. Besides, the new tick mark was made BY A DIFFERENT HAND and with a DIFFERENT PEN. They DOCTORED it.

I took my vehicle to a GEICO adjusted the following day and the damage was repaired. I ended up paying my $500.00 deductible.

Now the GEICO Recovery Department is going after these DISHONEST people, in an attempt of recover compensation for the damage they caused.

FOLKS, STAY AWAY FROM SUNNYSIDE HONDA UNDER ANY CIRCUMSTANCES!!!

1
★☆☆☆☆

Brought my 2007 Honda Odyssey to them for service on Wednesday, March 6th, 2013. The vehicle was in the Service Garage.

Some valet parking attendant got inside and started backing up. As he was nearing the overhead garage door in the back, the latter started going down rapidly. My Service Adviser screamed: "Go forward!!! Go forward!!!" The valet parking attendant switched the gear and took the vehicle forward barely avoiding the overhead garage door by a foot. Then, he took my vehicle to the Service Area.

About 10 minutes later, my Service Adviser, Ralph Harding, came to me with a prior damage sheet with several tick marks on it. "Ok," he said, "here we have some minor scratches and here - a very minor dent on the Front Bumper." "How minor," asked I. "Oh, very minor," the Service Adviser responded.

About 2 (two) hours later, the vehicle was ready. I paid them for service and walked out of the Service Garage. My poor vehicle was parked next to it. I looked at the Front Bumper and discovered a HUGE dent on the right-hand side thereof.

I got back to the Service Adviser and pointed out the damage caused to my vehicle during service. The Service Adviser denied everything. Said the damage was there when I brought the vehicle to them. Immediately, I called GEICO and the police. A Middleburg Heights police officer arrived and examined the vehicle. Since Sunnyside Honda did not have any security cameras inside and the ones outside, according to him, were all fake there was no way of proving what happened and whose fault it was.

An Assistant Service Manager came to me with a very old prior damage sheet from the year 2013 and showed me a tick mark on it saying there was a dent on my front bumper about a year ago, which was a lie. GEICO took detailed pictures of my vehicle
2 (two) weeks prior to this incident and their picture PROVE that there was NO dent on my Front Bumper whatsoever. Besides, the new tick mark was made BY A DIFFERENT HAND and with a DIFFERENT PEN. They DOCTORED it.

I took my vehicle to a GEICO adjusted the following day and the damage was repaired. I ended up paying my $500.00 deductible.

Now the GEICO Recovery Department is going after these DISHONEST people, in an attempt of recover compensation for the damage they caused.

FOLKS, STAY AWAY FROM SUNNYSIDE HONDA UNDER ANY CIRCUMSTANCES!!!

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Sept 1, 2011, I brought my 2006 Pilot into Sunnyside Honda to have them check it out because the battery went dead. I first stopped at AutoZone and had them check the battery after my dad jump started the car. AutoZone then told me, after they checked the battery, that I possibly needed a new battery and alternator, but could not be sure. Since it was late Thursday, I took my car to Sunnyside Honda and they said they would look at the car and call me the next day. Friday, September 2, 2011, the service manager at Sunnyside called me and said that my car had been over heating, and the engine was blown. He told me that I needed a NEW or USED ENGINE. I was extremely upset with this diagnosis and I had my brother-in-law, call the service manager, so that he could understand what was wrong with my vehicle. He has experience with automotive repair and was not satisfied with Sunnyside??s explanation of what was wrong with the car. Monday, September 5, 2011, I went back to Sunnyside to test drive new cars to possibly buy or lease. I was there two hours. Sunnyside offered me $5500 for my 2006 Pilot without an engine. I called Sunnyside on Tuesday, September 6th, to let them know I wanted a second opinion. I was told my bill for the analysis was $135.72, and that I could not drive the car. I paid the bill and had the car towed to another repair shop. The other repair shop reviewed my vehicle, and the engine was FINE! It appears that my Pilot only needed a new radiator, anti freeze, cap, clamps, and a new battery. I had my Pilot fixed, and it cost me $576. As of today, December 2, 2011, the Pilot has been running perfectly for three months now! The engine was NOT blown and Sunnyside Honda tried to take advantage of me! I did not need a new or used engine that would have cost me thousands of dollars at Sunnyside. I didn??t need to spend thousands of dollars on a new vehicle either. I trusted Sunnyside Honda to help me, and not rob me of thousands of dollars.I feel that I was betrayed and misled by Sunnyside??s team. In today??s economy, myself as well as other people, do not have the time or money to be wasting at Sunnyside Honda.

1
★☆☆☆☆

Sept 1, 2011, I brought my 2006 Pilot into Sunnyside Honda to have them check it out because the battery went dead. I first stopped at AutoZone and had them check the battery after my dad jump started the car. AutoZone then told me, after they checked the battery, that I possibly needed a new battery and alternator, but could not be sure. Since it was late Thursday, I took my car to Sunnyside Honda and they said they would look at the car and call me the next day. Friday, September 2, 2011, the service manager at Sunnyside called me and said that my car had been over heating, and the engine was blown. He told me that I needed a NEW or USED ENGINE. I was extremely upset with this diagnosis and I had my brother-in-law, call the service manager, so that he could understand what was wrong with my vehicle. He has experience with automotive repair and was not satisfied with Sunnyside??s explanation of what was wrong with the car. Monday, September 5, 2011, I went back to Sunnyside to test drive new cars to possibly buy or lease. I was there two hours. Sunnyside offered me $5500 for my 2006 Pilot without an engine. I called Sunnyside on Tuesday, September 6th, to let them know I wanted a second opinion. I was told my bill for the analysis was $135.72, and that I could not drive the car. I paid the bill and had the car towed to another repair shop. The other repair shop reviewed my vehicle, and the engine was FINE! It appears that my Pilot only needed a new radiator, anti freeze, cap, clamps, and a new battery. I had my Pilot fixed, and it cost me $576. As of today, December 2, 2011, the Pilot has been running perfectly for three months now! The engine was NOT blown and Sunnyside Honda tried to take advantage of me! I did not need a new or used engine that would have cost me thousands of dollars at Sunnyside. I didn??t need to spend thousands of dollars on a new vehicle either. I trusted Sunnyside Honda to help me, and not rob me of thousands of dollars.I feel that I was betrayed and misled by Sunnyside??s team. In today??s economy, myself as well as other people, do not have the time or money to be wasting at Sunnyside Honda.

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I just waited 3 hours for a simple service and battery replacement. I was told there were a variety of things wrong with my car which are very different from what I was told my last visit. And the items I was told needed attention from last visit weren't mentioned at all. It made me feel like I was being deceived. I left with the impression it was a day to get as much money out of the customer as possible. It's hardly worth the free car wash. It was an expensive 3 hours. As I was leaving I was told they couldn't address the wind shield wipers because they didn't have the time. Well, wipers are not a big ticket item. Some service.

3
★★★☆☆

I just waited 3 hours for a simple service and battery replacement. I was told there were a variety of things wrong with my car which are very different from what I was told my last visit. And the items I was told needed attention from last visit weren't mentioned at all. It made me feel like I was being deceived. I left with the impression it was a day to get as much money out of the customer as possible. It's hardly worth the free car wash. It was an expensive 3 hours. As I was leaving I was told they couldn't address the wind shield wipers because they didn't have the time. Well, wipers are not a big ticket item. Some service.

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1 out of 1 people found this review helpful.

.

Although this dealership pretends to be nice to its customers (as in "Sunny"-side), it is just another bait-and-switch venue for sales manager-con artists. If they give you a good deal, they then try every trick in the book to get the customer to undo the transaction. Never have I been so shabbily treated, from having to wait 3 hours to finalize a deal, to being videotaped while they attempt to upsell their warranty package. Honda would be better off without this franchise!!!!

1
★☆☆☆☆

Although this dealership pretends to be nice to its customers (as in "Sunny"-side), it is just another bait-and-switch venue for sales manager-con artists. If they give you a good deal, they then try every trick in the book to get the customer to undo the transaction. Never have I been so shabbily treated, from having to wait 3 hours to finalize a deal, to being videotaped while they attempt to upsell their warranty package. Honda would be better off without this franchise!!!!

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1 out of 2 people found this review helpful.

 

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