Roto-Rooter Plumbing & Drain Services

★★★★☆
Emergency Service 24/7 Licensed & Insured
  • 3825 Paragon Dr

    Columbus, OH 43228-9484

    Map & Directions
  • 614-351-0455

3.6667 3
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BEWARE: CONTRACT CLEARLY STATES IF SERVICE NOT DONE ON CONTRACT NEW CONTRACT IS TO BE WRITTEN. THIS WAS NOT DONE AND THEY BASICALLY STOLE MONEY FROM ME FOR WORK THAT WAS NOT DONE. Worse Service I have ever had. They charged me 1200 to replace the downspout from the sump discharge to the corner of the house. There was already a hole in the ground where there was a crack in the downspout and that was pointed out to Service Rep. I arrived home after work was done and noticed no ground was dug up except the dirt right at the discharge. Called rep and he said that he did not know what they did but if they didn't do what was on the contract it did not need to be fixed he will call me back in the morn. No call back. Put in complaint with roto rooter talked to George Mays he gave me half my money back (mind you after I complained and they collected the 2nd half after the work was done, a check was left at the door). Well lucky for me there came a hell of a rain the next day and the ground was flooded between my house and the neighbors worse than before. I told them what was going on, to make a long story short they basically said $580 was the fee they now have charged for one sump discharge pipe coming out of the house. I had to go hire another company to do the job and stated Roto did about $100 worth of work and used inside plumbing material to do it. I have a complaint in with the BBB and there response is they addressed this with me. They have not addressed anything but charged me for something they did not fix at all.

1
★☆☆☆☆

BEWARE: CONTRACT CLEARLY STATES IF SERVICE NOT DONE ON CONTRACT NEW CONTRACT IS TO BE WRITTEN. THIS WAS NOT DONE AND THEY BASICALLY STOLE MONEY FROM ME FOR WORK THAT WAS NOT DONE. Worse Service I have ever had. They charged me 1200 to replace the downspout from the sump discharge to the corner of the house. There was already a hole in the ground where there was a crack in the downspout and that was pointed out to Service Rep. I arrived home after work was done and noticed no ground was dug up except the dirt right at the discharge. Called rep and he said that he did not know what they did but if they didn't do what was on the contract it did not need to be fixed he will call me back in the morn. No call back. Put in complaint with roto rooter talked to George Mays he gave me half my money back (mind you after I complained and they collected the 2nd half after the work was done, a check was left at the door). Well lucky for me there came a hell of a rain the next day and the ground was flooded between my house and the neighbors worse than before. I told them what was going on, to make a long story short they basically said $580 was the fee they now have charged for one sump discharge pipe coming out of the house. I had to go hire another company to do the job and stated Roto did about $100 worth of work and used inside plumbing material to do it. I have a complaint in with the BBB and there response is they addressed this with me. They have not addressed anything but charged me for something they did not fix at all.

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Excellent and fast service. A bathroom sink was clogged and the water backed up into both sinks. Within an hour of my call, John was out to fix it. He was courteous, fastidious, and was most helpful in explaining what he was doing. The quote was reasonable and I found a $40 coupon on the website. That made it even better. He was done within 30 minutes and the sinks are working well.

5
★★★★★

Excellent and fast service. A bathroom sink was clogged and the water backed up into both sinks. Within an hour of my call, John was out to fix it. He was courteous, fastidious, and was most helpful in explaining what he was doing. The quote was reasonable and I found a $40 coupon on the website. That made it even better. He was done within 30 minutes and the sinks are working well.

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Arrived promptly. Reviewed situation. Suggested that we might qualify for senior discount, but determined that our onlne coupon was a better deal. Got everything opened and checked for leaks.

5
★★★★★

Arrived promptly. Reviewed situation. Suggested that we might qualify for senior discount, but determined that our onlne coupon was a better deal. Got everything opened and checked for leaks.

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Message from Roto-Rooter Plumbing & Drain Services

Whether you're experiencing a plumbing emergency, or something as simple as a leaky faucet or running toilet, Roto-Rooter can help you get it fixed quickly. Roto-Rooter's expert plumbers in Columbus are standing by 24/7, and offer honest estimates and a high level of customer service. There's a reason Roto-Rooter has been the trusted name in plumbing for nearly 80 years.Call one of our friendly and trained customer service representatives—they'll be happy to schedule your service.. Complete plumbing repair,residential plumbing,commercial plumbing,bathroom plumbing solutions,trenchless sewer line repair and replacement,pipe bursting,pipe relining,kitchen plumbing jobs,sink plumbing,toilet repair / replacement,water heaters,sump pumps,faucet replacement,video camera pipe inspections,backflow certification and repairs,24-hour plumbing service,line and leak detection,garbage disposer repair,water supply line replacement / repair,dishwashers and ice maker water lines. Emergency service is our specialty.

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