Jack's Aquarium & Pets

★☆☆☆☆
  • 6334 Gender Rd

    Canal Winchester, OH 43110

    Map & Directions
  • 614-548-0090

About Jack's Aquarium & Pets

Details
Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 6pm

Pets & Animals

Pets & Animals
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I purchased Frontline at Jack's for $50. When it did not work, I called to inquire about a potential exchange for a different product, considering the price I paid for the Frontline. The sale's associate I talked to vigorously defended the product and told me I could not exchange it, because I already used it.

She advanced several different theories for why the product was not working and essentially turned it back around to be my fault: my cat had too many fleas, I needed to give her a flea bath, I needed to give it more time, etc. She even audaciously said it WAS working, because it is not supposed to get rid of fleas, just PREVENT them. I proceeded to read her the box, which says "kills adult fleas, flea eggs & flea larvae."

Next, I will call Frontline, because my attempts at resolution with Jack's obviously will be to no avail. To summarize, the customer service was pathetic!

0
★☆☆☆☆

I purchased Frontline at Jack's for $50. When it did not work, I called to inquire about a potential exchange for a different product, considering the price I paid for the Frontline. The sale's associate I talked to vigorously defended the product and told me I could not exchange it, because I already used it.

She advanced several different theories for why the product was not working and essentially turned it back around to be my fault: my cat had too many fleas, I needed to give her a flea bath, I needed to give it more time, etc. She even audaciously said it WAS working, because it is not supposed to get rid of fleas, just PREVENT them. I proceeded to read her the box, which says "kills adult fleas, flea eggs & flea larvae."

Next, I will call Frontline, because my attempts at resolution with Jack's obviously will be to no avail. To summarize, the customer service was pathetic!

 

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